Skip to main content
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Keith N
Keith NAnswer
Sonos Staff
April 3, 2018
Hello everyone. Thanks for keeping the conversation going. In most cases, a 701 error points to a general connectivity problem. Normally, this will take a bit of troubleshooting regarding the network configuration and how Sonos is integrated. Submitting a diagnostic report can be helpful for the moderators to take a quick look and advise on next steps.

Alternatively, if you are looking for a more immediate method of troubleshooting, I'd recommend giving our support technicians a call to troubleshoot this in real time. They can set up a remote session and get a closer look at how data is being routed along the network.
Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.
View in thread

70 replies

Show previous replies
Neil_76
Contributor II
December 16, 2017
Mark, can you stream any radio? I can’t play anything except local files.
DenizDepp
Lyricist I
December 17, 2017
Hi,
Have the same issues here as well but with Apple Music

Using Connect:Amp, Sub, 2x Play3, 4x Play1
If I stream from iPhone on Sonos it works but if I stream from Apple Music, I'm getting error 701

If I try to update, it doesn't work an takes me to error 1101

I've tried today following solution three times as recommended in forum:
Took all devices from system and turned them off by unplugging also from electricity and turned on in sequence:
Modem
Switch
Router
Repeater
Sonos wired devices
Sonos wireless devices

STILL NOT WORKING

I'm really wondering
WHY SONOS SUPPORT IS NOT RESPONDING ON THIS ISSUE!!!

If I try to send the support-diagnostic report, it says you need to be asked from support service to send your issue#

Please help, the holidays are about to start and this issue is really nothing what I need to have now!
    geekjitsu
    Contributor I
    December 20, 2017
    I too am seeing this error when trying to add tracks from Spotify to the queue (as few as 1 track), but files that are on my NAS are added without issue.

    What's really odd is that if I power cycle all my Sonos speakers (2 play:1s and the playbar in my 5.1 setup) I'm again able to add tracks from Spotify (full playlists too like my Release Radar)

    I'll work fine for a day or so, then back to 701 when trying to add any tracks from Spotify
    MrKeith
    MrKeith
    Prodigy II
    December 21, 2017
    I've had error 701 today.
    Was just trying to add songs to the queue.
    Came up with error 701 and then the desktop app crashed. This happened three times.

    Can't add songs from the mobile app either.

    Google Play Music still works fine though.
    Mr Keith
    User488686
    Contributor I
    December 23, 2017
    Just adding my voice to “an error occurred while adding songs to the queue 701”. 44 songs in the queue, so not that large. Come on Sonos you demanded I spent my time updating the App earlier today. I can stream video over wi-fi, so it’s not my network. Feeling frustrated.
    muppetofdoom
    muppetofdoom
    Contributor III
    December 24, 2017
    I just started getting error 701 when trying to play from my nas , removing the share and re adding it seemed to fix it for me 🙂
    the world is too quiet, we all need more music
    Mshak
    Lyricist I
    December 24, 2017
    I had this issue. Couldn't add anything from spotify. Turns out I had my Wi-Fi repeater using the same network name as my router. This caused some confusion for the speakers and they kept giving a 701 error.
    Once I changed the name if the repeater network to something else it all worked. I hope this helps someone.
      Nanna Agesen
      Lyricist I
      December 29, 2017
      This error 701 is getting frustrated please respond Sonos.

      I have 5 players, and my latest (Daughter's Christmas gift) a play-3 is having this error.

      The only thing she can play on her play-3 is local files - no Spotify or Radio.
      simonw
      Lyricist I
      December 31, 2017
      I am getting a 701 as well. As we speak I can play spotify from the spotify app on my mac through the sonos speakers connected to the same wifi. The sonos app shows this playing so it is connected. but if i try to play anything from spotify on the sonos app it fails with the 701. It can browse my spotify playlists though so connection to the service clearly works. Please can you help? And more generally, Sonos you need to test your software a lot more with automated tests across the different combinations. there are many occasions when your software leaves the user down a cul de sac. happy to share more specifics if that is of value to you. Thanks for your support.
      alan_29
      Lyricist I
      January 1, 2018
      I had the same using Amazon music, I tried various like others reset Wi-fi unplug all speakers 2 ones and a sound bar so as a last resort I removed the app from my iPhone, rebooted it then did a fresh install and it worked. Good luck this may not work for others but we can only try.
      Show more replies
      Terms & ConditionsAccessibility statement