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Contributor II
May 7, 2024
Question

Alarms didn't work on the new sonos app

Hello, I am an Iphone user of the new sonos app but I can’t modify my alarms settings (desactivate, activate, delete or even create an alarm) while I am connected to my Sonos.

Is someone have a solution ?

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91 replies

Lyricist I
May 8, 2024

…and another thing… where’s the volume level number disappeared to? And where are the station graphics? – these started disappearing even before the update – but none of them work now. Probably down the toilet with the rest of the functions. Think I’ll be putting this heap of junk on eBay now, I really don’t want to be associated with a service and company as poor as this. Someone on this thread said it was a shame that the alarms have disappeared – it’s not a shame, it’s utter incompetence (or do I mean incontinence?) and amateurish.  Useless beyond the capability of the English language.

 

Moderator Note: Modified in accordance with the Community Code of Conduct.

Lyricist I
May 9, 2024

What a load of 💩… my family has sworn by Sonos since 2007. We wired up our whole home with it back then, and then when I was fortunate enough to be able to afford to purchase my own home, I was sure to splurge for Sonos. I have a roam in my bedroom that’s SOLE PURPOSE is an alarm to wake up to. Ive never felt the need to post something so urgently before. I will be sending this same comment to Sonos directly somehow, and posting a “1 star, but wish it could be negative” review in the App Store. SERIOUSLY Sonos…BIG mistake. HUGE. Makes me want to rethink my whole system. Really hoping they address this soon. I created a forum account just so I could post my 2 cents on the matter 🤦🏻‍♂️

Contributor I
May 9, 2024

So can I delete the new app and restore the old one from backup?

Lyricist I
May 9, 2024

Tons of people will wake up at the wrong time tomorrow because the geniuses at Sonos released an update that DISABLES the app’s ability to control the alarm on Sonos. This is disrespectful and a breach of trust. Now I will see Sonos as a liability that can cause people to miss work, school, their bus, etc. (No, I don’t want to set my alarm on my computer using a crappy legacy app. This is a waste of my time. I did not purchase this expensive system to make my life more difficult.)

Lyricist II
May 9, 2024

Please put the alarms back in the app. My entire family relies on this to wake up. 

Lyricist II
May 9, 2024

Dear ranters, download the desktop app and all your wake-up worries will be gone! 🤷‍♂️

Lyricist I
May 9, 2024

Unbelievable to remove the alarms from the Sonos app ! This is a basic and critical functionnality for many people. As somebody wrote above, do Sonos people use their own products ? I doubt it…

And don’t serve me the “use the MacOS ou Windows app to control alarms for the moment”, because I tried on my iMac, but alarms can’t be modified, deleted, or anything else. I got an error message…

What a mess ! As many above, I never wrote in this forum, but the situation is so ridiculous that I needed to pass a message to the Sonos team : what were you thinking ???

Lyricist I
May 9, 2024

Anyone can help me how i can find on iphone app the place where I can disable the alarm which was set before the update of the app?  I am wondering becuase on Wed i needed to woke up earlier like 6:00 am and after update the app also today this alarm was working I cannot turn it off because I do not see in the app place where I can do that. 

 

 

dave77
Headliner I
May 9, 2024

Also in my app. Only the switches are working. Modify an alarm?? Not possible, no reaction.



How do you get to that in the App?

Contributor I
May 9, 2024

Same issue on my system. The support team confirmed the issue and promise soon an update of the app. In the meantime, the only proposed workaround is to use an Android device (but unfortunately I don’t have in my family’s house)

 

How can Sonos explain that after many days of test, they decide to deploy an app with this behavior ??



Just remember to not update the android app as alarms have gone from there too.