Contributor II

Question

Alarms didn't work on the new sonos app

91 replies
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Hello, I am an Iphone user of the new sonos app but I can’t modify my alarms settings (desactivate, activate, delete or even create an alarm) while I am connected to my Sonos.

Is someone have a solution ?

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edmacdonald

Avid Contributor I

There’s one important thing everyone is forgetting… they don’t give a shit what any of us thinks. Sonos began as a brilliant product with brilliant engineering behind it. Then they went public. At that point (or perhaps earlier leading to that point) they shifted from wanting to create great audio products to wanting to create a monetization machine. Selling a product for a profit no longer cuts it. Today’s Boards of Directors insist on MRR. “Find ways to profit from the people that bought your product on a monthly basis”. Like BMW’s plan to charge a monthly fee for heated seats (true story). That is the sole motivation for the app and platform redesign. Just wait for them to start slipping ads into the middle of your play lists. I used to love Sonos so much, I now loathe them. The writing was on the wall with the s2 fiasco, and now this cements it.

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yakers

Contributor I

I discussed with the support and here is the official answer…. It’s not a surprise that this feature don’t work. How, such a big company like Sonos, can manage a new app like that 🤬

I understand how you feel about the functional change. This revitalization of the Sonos app is our most ambitious software update yet, and aims to address what our customers have been asking us for. It’s a huge undertaking, and we are taking the time and effort to ensure all features work seamlessly and meet both our standards and the standards of our listeners. With this commitment in mind, features such as playlist creation and queue editing within the Sonos app, sleep timers, and local library support will not be available at launch, but will be added to the app on a rolling basis.

Not acceptable, cannot recommend SONOS to friends

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ColinvZ

Trending Lyricist II

This update is a huge frustration and disappointment. Please leave honest reviews in the App Store to reflect your own assessment and warn potential users.

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User92887

Contributor I

Wow, I have been a Sonos user for well over a decade (and I am a shareholder), and this is hands down the worst App upgrade I have seen from Sonos (and one of the worst I have seen from any major company). Removing core functionality like the ability to manage existing alarms is really not ok.

This latest “upgrade” (I use the word upgrade loosely in this case) feels like a Beta version, not a full production version. Asking us, as users to manage Alarms on the desktop versions of the app, when the company has clearly been pushing for us to use the mobile version (and reducing the functionality of thee desktop version) for years, feels like a poor joke at best.

Rolling out an update that appears to be only half thought through really isn’t the right approach to dealing with your customer base. And it is certainly not the right way to build brand loyalty / brand advocates which in the longer run the company needs in order to have a profitable and sustainable business.

This needs to be sorted out. I hope someone from the company is reading this thread and will take action.

D

donh01

Lyricist III

Someone should be fired for releasing an update that's missing a key feature.

B

Bringbackalarm

Contributor I

First post ever at this forum. Sonos user for probably close to 10 years. So pissed off right now that I just had to create a new account just to ask what the Sonos team is up to.

I wonder if they even use their own products? How did the folks at R&D, engineers, PMs and executive level think when they removed sleep timer and most notably the alarm function?

I have my whole home wired with morning alarms to wake up kids with their favorite music, get the wife in good mode with her songs in the bathroom etc. Why on earth would you ever want to put an end to that?

This truly shows how disconnected the Sonos team is not only with its customers and products but also with the world.

Mark my words: Release a new version of the app with these features in the next couple of days or I’ll throw out the whole Sonos system for ever.

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Tom_UniqueUsername

Lyricist III

The only workaround I can find at the moment is to use the Windows app, the new web app doesn’t allow editing or adding alarms either, or at least I can’t find them. How have they release an “improved” app with reduced basic functionality?

The Windows app hasn’t worked for me for years with my 4K monitors. When you load the ‘settings’ it goes off-screen so badly that I can’t reach the mouse cursor to move it back. Sonos support were unable to help.

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Tom_UniqueUsername

Lyricist III

I spent more than 40 years in IT - writing systems, managing systems and implementations, app rollouts, etc. - and this is the worst, most incompetent upgrade I’ve ever witnessed. We are primarily Apple Music, music library, and radio users and almost nothing works (I’m skipping alarms here, which we use everything morning). We can really only use the system from our Mac app. They need to restore the prior version, fix EVERYTHING broken (not - oh we’ll get to that in future updates) and ACTUALLY BETA TEST the thing thoroughly. Good god, what incompetence. Heads should roll at Sonos for this.

I’m pretty confident the rollout is to suit the peacocking CEO’s agenda of list of things Sonos has achieved under his leadership. The new headphones to be announced in 3 weeks need the new app to back up his list of peacocking ‘achievements’.

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Tom_UniqueUsername

Lyricist III

The only workaround I can find at the moment is to use the Windows app, the new web app doesn’t allow editing or adding alarms either, or at least I can’t find them. How have they release an “improved” app with reduced basic functionality?

The Windows app hasn’t worked for me for years with my 4K monitors. When you load the ‘settings’ it goes off-screen so badly that I can’t reach the mouse cursor to move it back. Sonos support were unable to help.

Funnily enough, I just noticed my Windows app is not sending the settings off-screen anymore for the first time in years.

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UCCF

Lyricist I

The only workaround I can find at the moment is to use the Windows app, the new web app doesn’t allow editing or adding alarms either, or at least I can’t find them. How have they release an “improved” app with reduced basic functionality?

What I really want in the morning is for the alarm to go off, then keep going off and wake up everyone in the house because I have to go to another room, log into my desktop computer, and shut off the alarm.

Did they even ask people what functions they use in the app? It seems like everyone had one use or another for the alarms and the sleep timer. Stripping them both out with a promise of “maybe they’ll come back TBD” is ridiculous.

The alarm was a simple thing that added a ton of value to the Sonos experience. I could set alarms for different times and different music for every room in the house. The alarm was a way that ensured I used my Sonos system every day. Now? Not so much, and I find myself looking online at reviews for other music systems that have an alarm function. I’m not sure I trust Sonos will bring the alarm back, or whether instead they’ll get distracted by whatever shiny new bauble comes along (headphones anyone?) and forget all about it.

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