Contributor II

Question

Alarms didn't work on the new sonos app

91 replies
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Hello, I am an Iphone user of the new sonos app but I can’t modify my alarms settings (desactivate, activate, delete or even create an alarm) while I am connected to my Sonos.

Is someone have a solution ?

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TriGolfAuthor

Contributor II

I did the update of the app this morning with the hope of a solution but the devs have been delete the alarm service (It diseapear from the Manage option) and I coudn’t find it.

Sincerely, I think this app is not ready to be an “official” update, it is still a beta.

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ScottyOHS

Contributor I

Probably months to years of development and they cocked up this update. I would like to go back, but can't. The Sonos response is a weak admission that they have got it wrong. Bringing back features on a rolling basis is not good enough. Bye Sonos, my upgrade is to an alternative system.…

Sonos response to Nicolas_Ayrton:

"I understand how you feel about the functional change. This revitalization of the Sonos app is our most ambitious software update yet, and aims to address what our customers have been asking us for. It’s a huge undertaking, and we are taking the time and effort to ensure all features work seamlessly and meet both our standards and the standards of our listeners. With this commitment in mind, features such as playlist creation and queue editing within the Sonos app, sleep timers, and local library support will not be available at launch, but will be added to the app on a rolling basis."

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Moppy

Contributor I

Their software is getting so bad, everytime I do a system update I lose my arc and surrounds and have to reset my speakers and rebuild the surround. Now this, no alarms and no fix. Software development team does need to get replaced

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rwhite56

Contributor I

No more alarms?
What a total disappointment ! I have a large amount invested in a system that years ago was leading edge, now not so much. I would not recommend to anyone anymore. I will keep mine for now but I won’t be purchasing anything new.
This latest “upgrade” is the last straw. What have you really given us except a headache with frustration. How do you push such a change without telling or showing us of the big changes…such as no more alarms before you do it?

Maybe warn us a little? Many of us use them instead of our phones. Was it decided to drop this feature? Or did you “forget” to add it in?

Your response to others saying we are working on it and it was a large change and we will add features back as we can. Really, I worked in software R&D for years and we NEVER launched an upgrade unless we were 100% satisfied with it in our own environment.
Sonos, you really need to do better, your brand is dropping in ratings.

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waynep

Lyricist I

We need to find a way to Send a powerful message to these ****.

Moderator Note: Modified in accordance with the Community Code of Conduct.

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NunheadCalling

Lyricist I

This is absurd. Banner message saying “upgrade now”, and suddenly alarms aren’t a thing any more?

WTF is the point of a streaming music player in the bedroom if you can’t wake up to it?

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ThvB

Lyricist I

The IOS workaround that works best for me is to use the Soro app and create a Sonos shortcut with automation that runs the shortcut when a particular alarm goes off. I’ve got the shortcut to play the BBC World Service through the TuneIn service for 30 minutes when my alarm goes off in native iPhone alarm clock.

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bbeaird

Lyricist II

I spent more than 40 years in IT - writing systems, managing systems and implementations, app rollouts, etc. - and this is the worst, most incompetent upgrade I’ve ever witnessed. We are primarily Apple Music, music library, and radio users and almost nothing works (I’m skipping alarms here, which we use everything morning). We can really only use the system from our Mac app. They need to restore the prior version, fix EVERYTHING broken (not - oh we’ll get to that in future updates) and ACTUALLY BETA TEST the thing thoroughly. Good god, what incompetence. Heads should roll at Sonos for this.

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JCD77

Lyricist I

Total rubbish 🤬

Why update with junk…

It's our most ambitious yet !!! Really , it's a screw up !

Not even close to being good ! And removed key functions like timer and alarm 🤦🏻‍♂️

Yours disappointed !!!

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SoCalDoug

Lyricist I

I discussed with the support and here is the official answer…. It’s not a surprise that this feature don’t work. How, such a big company like Sonos, can manage a new app like that 🤬

I understand how you feel about the functional change. This revitalization of the Sonos app is our most ambitious software update yet, and aims to address what our customers have been asking us for. It’s a huge undertaking, and we are taking the time and effort to ensure all features work seamlessly and meet both our standards and the standards of our listeners. With this commitment in mind, features such as playlist creation and queue editing within the Sonos app, sleep timers, and local library support will not be available at launch, but will be added to the app on a rolling basis.

God, what a joke. Alarms are a critical functionality of the software that has existed in the software for many years. Unbelievably negligent to release a new software that removes basic functionality. Sonos is a luxury product, like iPhone. We all paid a premium not to have to deal with garbage like this. “Just use an android?!?!?” Oh sure… well why not just go back to vinyl and tube amps. Better quality and just as much of a pain in the butt. Why have an alarm anyway when I could just get a rooster?

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