Contributor I

Answered

Airplay Problem Sonos Era 100

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Airplay wont work in era 100 from windows pc itunes, but airplay works from iphone and other airplay devices work from pc.

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Corry PAnswer

Sonos Staff

Hi @Symphony et al

Welcome to the Sonos Community!

We are aware of an issue whereby some Sonos speakers will be unable to play AirPlay feeds from a Windows PC running iTunes software, and we are investigating. We have no estimate for when a fix might be put in place, but I will update this thread when I hear of it.

In the meantime, you should be able to play to affected speakers by AirPlay-ing to speakers not affected and grouping the intended speakers in with it, where this is an option. Era 100, Era 300 and Move 2 speakers are affected by this issue.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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Cdsalgad

Enthusiast I

I wonder if there is something different in the implementation of AirPlay on non Apple OS’s, in your case, Windows and LMS server. Given that they’re installed by Apple (I think), there shouldn’t be, but it does strike me that where you’re having issues is from non-Apple devices.

According to internet posts in reddit, the problem also affects older Macs running macOS.
For me is clear that the problem start at the end of October with a firmware update.

saludos

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Cdsalgad

Enthusiast I

New Sonos firmware update…no fix again.

Corry PAnswer

Sonos Staff

Hi @Symphony et al

Welcome to the Sonos Community!

We are aware of an issue whereby some Sonos speakers will be unable to play AirPlay feeds from a Windows PC running iTunes software, and we are investigating. We have no estimate for when a fix might be put in place, but I will update this thread when I hear of it.

In the meantime, you should be able to play to affected speakers by AirPlay-ing to speakers not affected and grouping the intended speakers in with it, where this is an option. Era 100, Era 300 and Move 2 speakers are affected by this issue.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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Cdsalgad

Enthusiast I

True about the group, but is not practical because every change in the playlist broke thes group.
I replace the era 100 for a Move 1 (and I have to say, worst sound in the move). The era 100 is in his box in the warehouse….

I hope can hear good news from You in the next couple of weeks.

Tbanks

Corry P

Sonos Staff

Hi @Cdsalgad

The only way that groups should be affected by anything at all is through the grouping options within the Sonos app - no changing playlists or anything similar should have this effect, and certainly not when using AirPlay. I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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Cdsalgad

Enthusiast I

I am going to try again.
But I am pretty sure that he group made in Sonos app is lost when airplay streaming end or change in the transmitter.

Saludos!

Corry P

Sonos Staff

Hi @Cdsalgad

My apologies - I don’t use Apple products, so I forgot about this!

Please open the Sonos app and go to Settings Icon » General Settings » AirPlay » Group Non-AirPlay Products and ensure that the setting is enabled.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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Cdsalgad

Enthusiast I

Hi @Cdsalgad

My apologies - I don’t use Apple products, so I forgot about this!

Please open the Sonos app and go to Settings Icon » General Settings » AirPlay » Group Non-AirPlay Products and ensure that the setting is enabled.

I hope this helps.

I can not enable this setting because all my Sonos are airplay capable.

Corry P

Sonos Staff

Hi @Cdsalgad

Understood. In that case, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports, to see if they can find out why your speakers are ungrouping.

I hope they are able to help you.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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Cdsalgad

Enthusiast I

People using Roon are having same problem with Era speakers.
I can not post the links.
Come on Sonos!!!

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