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Contributor I
November 18, 2024
Answered

Airplay Problem Sonos Era 100

Airplay wont work in era 100 from windows pc itunes, but airplay works from iphone and other airplay devices work from pc.

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Corry P
Corry PAnswer
Sonos Staff
February 6, 2025

Hi ​@Symphony et al

Welcome to the Sonos Community!

We are aware of an issue whereby some Sonos speakers will be unable to play AirPlay feeds from a Windows PC running iTunes software, and we are investigating. We have no estimate for when a fix might be put in place, but I will update this thread when I hear of it.

In the meantime, you should be able to play to affected speakers by AirPlay-ing to speakers not affected and grouping the intended speakers in with it, where this is an option. Era 100, Era 300 and Move 2 speakers are affected by this issue.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

90 replies

Enthusiast I
February 14, 2025

Any news about airplay fix?

Thanks 

Corry P
Sonos Staff
February 17, 2025

Hi ​@Cdsalgad 

No, no news.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Lyricist II
February 20, 2025

Its ridiculous that I should even have to ask this question in order to be able to use my eight Sonos speakers, but since Airplay doesn’t work with my Sonos system on my Windows PC, can I be assured that if I go and buy an iMac, I will have a working system?

After months of trying and working with Sonos tech support, I have completely given up on the Sonos app -- endless bugs -- so I want to use Apple Music as my library manager.

Corry P
Sonos Staff
February 20, 2025

Hi ​@jm3 

I know of no issues with AirPlay-ing from macOS devices, but please be aware that this issue with being unable to do so from iTunes on Windows is temporary.

As such, I would recommend using a different connection method in the meantime - though, this would depend on which speakers you have. If any of your speakers support Bluetooth, this should be a viable alternative for you, or there is Line-In, which may or may not need an adaptor, depending on your speakers.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Local Superstar
February 20, 2025

 can I be assured that if I go and buy an iMac, I will have a working system?

I am able to AirPlay to Era-100 from MacOS and iOS, but some users are not:

I can’t AirPlay from Windows Apple Music to Era-100.

My experience over the years is Apple software doesn’t perform as well on Windows.

You don’t need to go and buy an expensive computer to store your music library, I uploaded my local music library to Apple Match about 10 years ago (now part of Apple Music subscription as Sync Library), and pay Apple to maintain the infrastructure for me to access my library from anywhere, eg Sonos Apple Music Service, AirPlay from phone in car, Bluetooth on the beach, etc

https://support.apple.com/en-gb/guide/itunes/itnsa3dd5209/windows

There is a limit of 100,000 files, and each file must be less than 200MB, but that should handle most libraries, ie a 20 terabyte NAS.

Enthusiast I
February 20, 2025

4 months temporary…@Corry P. 
Loosing hope….

Enthusiast I
February 21, 2025

New firmware update!…no fix. 

Corry P
Sonos Staff
February 24, 2025

Hi ​@Cdsalgad 

I don’t have the numbers to hand, but the majority of people who use AirPlay do so from an Apple device. In fact, as far as I know, using iTunes on Windows is the only way to transmit AirPlay without an Apple Device, period. My assumption is that it acts slightly differently due to this fact. I think the number of people affected by this issue will be relatively low. Our priorities are to fix the issues that are affecting the most people, so yes, this issue is temporary, but at the same time, I cannot say when it will be addressed. 

If anyone affected by this issue has not yet called in to our technical support team, I’d encourage them to do so, as an increased related case count is the only thing that will speed up the resolution of this issue (but please don’t expect a resolution while on the call).

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Enthusiast I
February 24, 2025

Is not the only way. Lots of devices are afected, for example any device running roon, or squeezelite, booth software runs in many different platform. 
I think the problem also affect older Mac hardware. 
 

I understand that a problem need time to be fixed, what a I don’t understand an is a big qaqc fail, is first broke things that were working an second, not fixed fast.  
if someone let me downgrade my speakers to October firmware, I would be more than happy. 

Corry P
Sonos Staff
February 24, 2025

Hi ​@Cdsalgad 

Is not the only way. Lots of devices are afected, for example any device running roon, or squeezelite, booth software runs in many different platform. 

Fair enough - I did not research it at all, it was just that none came to mind.

I think the problem also affect older Mac hardware. 

The scope of the issue may have changed - I don’t know. My documentation mentions Windows and no other sources.

I understand that a problem need time to be fixed, what a I don’t understand an is a big qaqc fail, is first broke things that were working an second, not fixed fast.  
if someone let me downgrade my speakers to October firmware, I would be more than happy. 

Downgrading software is not an option.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein