Sonos play:1 low bass popping

At low volumes it is not present. It starts when I get to approx 25-33% of the volume bar on my iPhone using the sonos app.

Note how loud it sounds at 33% with Trueplay enabled. Now disable Trueplay and increase the volume substantially, way past the previous level. Basically, play it loud without Trueplay. Do you still hear popping?

Hi ratty. Ive just tried this and unfortunately I still hear the popping sound on the bass. Its almost as though the bass cuts out after the popping sound occurs, and then comes back in. Ive submitted 2 diagnostics- one with the trueplay on (7578841) and with the trueplay off (7578967).

I'm having the same bass popping problem with one of my Play 1s. I submitted diagnostic 7654428 just now in hopes the Sonos team could help find the problem.

So I'm now on my 3rd replacement play:1. I still have the same issue. To be honest, I really like the interface and ease of use therefore I'm going to put up with it. It's a little bit disappointing but I can't see another solution.
1) I've tried the player in another room
2) I've tried it with an Ethernet connection
3) I've tried trueplay off- it's much better when off but the quality of the sound isn't as good
4) I've put in a powerline extender to boost the wifi signal in the room with the player and that's not made any difference either

I'm hoping that with ongoing use the speakers may just "bed" in a little better. I'm using a virgin media super hub 3, iPhone 6.

Hope this helps.

Looks like this isn't the first time people are having this issue.

https://en.community.sonos.com/troubleshooting-228999/floppy-bass-on-play-1-6764119

https://en.community.sonos.com/home-theater-228993/sub-popping-sounds-6765649

New diagnostic sent 7661785. I'm I've listened to music all weekend with trueplay on and then a whole day with trueplay off. There is definitely less bass popping.

I'm thinking more and more that this is a software issue with trueplay.

Fascinating. I've had two pairs of Play:1s for a couple of years that I listen to all the time that have been TruePlayed since TruePlay came out. Never had a problem with any bass popping on them. Just out of curiosity, what's the music, and source of the music?

I've been using a variety of sources including my own iPhone stored music, Apple Music and Amazon prime music.

I have a single play:1

I've found a track that it distorts on throughout the track. George Ezra- don't matter now through Apple Music. Diagnostic sent 7661785