Sonos play:1 low bass popping

Probably better if you posted that number of the diagnostic here, so that the Sonos folks could look to see. In fact, I'd be tempted to call in and talk to them about this. You can find their customer support phone number here: www.sonos.com/contact

Thanks. The diagnostic number is 7470831.

You're most welcome. Now we wait for a Sonos person to check it out.

But I'd be still tempted to try calling in, especially if you think it might be a hardware fault, which generally can't be dealt with on these boards.

Check your source as well. I used to get popping sounds but only on Tunein radio. So I isolated the issue and had the Radio solve it.

Hi Jitb,

I would recommend doing a factory reset of that PLAY:1 and setting it up as new.

During the setup process, there will be a step where it asks you to press two buttons on the PLAY:1 and listen for a chime. Let me know if the chime sounds distorted at all.

If not, please continue the setup and let me know if the sound still sounds off when playing audio.

Update- so after speaking to the team over the phone I returned my play:1 and replaced it with the same model.

Unfortunately the issue still remains. I find it highly unlikely that it is due to a hardware problem. Surely two speakers cannot be faulty?

I'm using virgin media for my internet connection at 100Mb. IPhone 6. Have tried true play tuning with both my phone and my iPad. No difference.

This is getting annoying!!

Hi Jitp, as unlikely as it sounds, an audio issue like a bass pop is almost always due to hardware issues. You could try using that player in another room to see if it might be an odd sound echo. To get this sorted quickest, it'd be best to give us another call. That way the team can make sure to get the replacement handled quickly, assuming it's a bad player.

Turn off Trueplay, or try reducing the bass in the EQ settings. In my experience there's a corner case where Trueplay bass lift can under some circumstances cause slight clipping somewhere in the P:1 audio pipeline. I've witnessed it on a handful of P:1s and they can't all be bad hardware. Sonos have made substantial software improvements but it can still rear its head at times.

Thanks ryanS. I've tried this in my kitchen and in my living room with no improvement. I've also tried the unit with a wired Ethernet connection too. I'll give the team a ring tomorrow and see what they say. Thanks for the advice.

I've tried the player without trueplay and the popping stops, but the sound is now very flat and not of the quality I would expect from the player. I did get the replacement player from the same store, and I'm know wondering if there was a "bad batch"?

Is the popping still present at low volumes when Trueplay is enabled? A physical defect in the actual speaker would manifest at higher volumes.