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Discuss Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk. Talk about your Sonos Speaker experiences here.

  • 3,346 Topics
  • 30,828 Replies
Ditte
Ditte
started this topic

Tips for new Sonos owners

Setting up Sonos for the first time? Here are some tips to get you started. 1. Download the Sonos app.You’ll need the app to set up and use...
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3346 Topics
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T BreitenbachContributor II
asked in Speakers
How to rename speakers after update?

I just let Sonos update on my two desktops. The option to rename a speaker in Settings has disappeared. I do not own a mobile device. Can I still rename speakers from the PCs?

31898
jgatie
5 years ago
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lilstar0024Contributor I
asked in Speakers
connecting Fifine Technology Wireless microphone to sonos speaker via laptop

I can’t connect my wireless mic to the speaker via the laptop. I have a presentation tomorrow am and really need help. My laptop is connected to the sonos speaker but only plays music. My mic is connected to the laptop but no the speaker. How do I make the two read each other? Help help help

5752
chicks
5 years ago
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solomonfinisContributor I
posted in Speakers
Outdoor Sonos integrated speakers that look like granite/rocks

We have a Sonos system in our home and love it. However, there are two accessories that we would like to see added to the Sonos system. We would purchase in short order if they were available. If you have any questions, please feel free to contact me. - Outdoor speakers: Weather proof, wireless speakers that resemble granite or rocks. (Note: There are speaker solutions on the market but it is my understanding that they only support Bluetooth and can't be controlled by the Sonos app. - Wireless headphones: A set of wireless headphones that support streaming through the Sonos system that also support the features of the standard wireless headphones/headsets available on the market today. Anyone know of a solution to this issue? Thanks.

17435
melvimbe
5 years ago
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withnail69Avid Contributor I
asked in Speakers
How do I future proof my older sonos speakers to continue using ios?

Hi guys. Thanks in advance for any help advice... I have three sonos speakers.. 1x old play 5, old play 3 and a play 1 (first gen not alexa enabled etc). my ipod touch I was using for my sonos system recently died so I bought another.. Then when re-installing the sonos app it said that ios support was going to be stopped soon (does anybody know when?) and a workaround was to use airplay.. I tried this via the ipod and it said that none of my sonos speakers were airplay enabled/compatible etc... I did a little bit of googling and wanted to check the following.... If I buy a newer sonos one which is airplay compatible then it would use the software to tether my other older speakers so they would all play.. Sounds a bit hit and miss. Will this be reliable? Obviously if its a software update that will take out ios support I could defer it as long as poss but with a new device (ie:- my new ipod) you have to download latest sonos software from app store... Any advice appreciated thanks guys

4522
W
5 years ago
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SpencersBestContributor I
asked in Speakers
Manufacture Date

I received a Play 5 that appears to be "old". When was the first Play 5 manufactured? Can I tell from the serial number the date of manufacture? Thanks.

29615
Stanley_4
5 years ago
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Roman2115Contributor I
asked in Speakers
BenQ TK800 and Sonos beam

Hi i want to buy a Sonos speaker to my TK800. How can i connect them to avoid an imput lag ?

7121
Airgetlam
5 years ago
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VinnydiContributor I
asked in Speakers
Mute on ?? Turn off ??

zp120 Mute button lite, cant get lite to turn off. Music being sent to sonos box using sonos app on phone, but no music coming out. [url=https://content.abt.com/documents/20166/ZP120_Setup_Guide.pdf]https://content.abt.com/documents/20166/ZP120_Setup_Guide.pdf[/url] thanks.

54717
V
5 years ago
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millerbobaContributor I
asked in Speakers
Soundbar distortion

I’m experiencing sound bar distortion in the bass, lower frequency spectrum, when watching TV at low to medium sound level. The soundbar is connected via optical. Any thoughts?

6103
U
5 years ago
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FiercyContributor I
posted in Speakers
Is this normal experience with Sonos Support?

Hello, So I was moving and during shipping my Play 5 got a slight puncture on it's super thin grill and I was like well maybe support can help me out with this i am very OCD and this bothers me a lot... Here's the damage [img]https://uploads-eu-west-1.insided.com/sonos-en/attachment/b0f43883-a368-4f31-a810-3d4218a3daff.jpg[/img] So I write them a message and they are like we will see what we can do for you and it turned out what they can do is charge me 389$ (Price of the refurbished model on Sonos store is 399) and replace the unit. I am like speechless is this the level of support we can expect? I guess don't ever damage your front grill friends or you will be faced with a choice to surrender your speaker and get 30$ discount. Thanks Sonos Support Team.

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106rallye
5 years ago
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bglais01Contributor I
asked in Speakers
Microphones on Play 1?

I have two play 1 speakers and just got a third delivered. I specifically went for this model because I have absolutely [b][i]ZERO[/i][/b] desire to have voice assistants listening throughout my house but when I opened up the latest box I was shocked to see that it is now equipped with google assistant. Can you confirm that there are no microphones in this speaker?

27385
Ken_Griffiths
5 years ago
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EdcorvetteContributor I
asked in Speakers
How do I connect my Sonos One Speakers to my Sony Bravia 65" OLED 4K HDR TV via Connect?

I was told at Best Buy it would work with a optical cable with my Connect. So far, just frustration. The Sonos website lists my exact model that should work using an optical cable. Appreciate any help. Thank you.

92613
Airgetlam
5 years ago
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effyg_Contributor I
posted in Speakers
Playing from macbook pro web browser

I'd like to consider a sonos One for a wireless speaker in my studio apartment. I can't exactly find an answer that you can use it as an external speaker for a macbook. Basically I want to be able to play things that I'm either watching from either a web browser like chrome, a file, or film editing software

21563
Airgetlam
5 years ago
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BlueOceanContributor I
posted in Speakers
Does Sonos One (gen2) really work with Macbook (pro)?

My problem with Sonos One gen 2 is connection (Airplay) between my Macbook Pro and the Sonos drops if inactivity occurs. For ex, play video on YouTube, or iTune. Pause it for a while 15s, 20s or longer. Depend on how long I pause, when resume, audio only resumes after 30s, 60s or more, or never. Have to switch back and forth to let connection established again. If there is no inactivity, I may be to play it a whole day; rain or shine, no problem. I had chance to have phone support, as suggested regarding to support ref. number [b]00810969[/b]. But, they could not solve the problem. I dig the google a little more. Found this on google.[url= https://en.community.sonos.com/troubleshooting-228999/speakers-cutting-out-after-airplay-2-update-6809429] https://en.community.sonos.com/troubleshooting-228999/speakers-cutting-out-after-airplay-2-update-6809429[/url] Looks familiar? I might be wrong, but it seems that Sonos' never addressed the issue completely. Honestly, I like how So

17017
Airgetlam
5 years ago
K
Kuniva7Contributor I
posted in Speakers
Play 5 volume fades in and out????

Play 5 volume fades in and out???? Any one else had this problem or can recommend a fix ? It’s 4 years old and up until 2/3 weeks ago it’s been rock solid. Thanks in advance for any help.

10719
jgatie
5 years ago
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bsenasekeraContributor I
posted in Speakers
Detailed Technical Specs of Sonos One (2nd Generation)

Hi I'm a user of several Sonos speakers from Sri Lanka. recently I have purchased a Sonos One (2nd gen) from amazon via a delivery agent (myus.com). My speaker has arrived and held at customs pending clearance. since it's a wifi enabled device I am required to furnish the following technical details to the Telecommunication and regulatory commission of Sri Lanka for them to issue me a approval letter. [list=1] [*]Frequency [*]Tx Output (in dBm) [*]Antenna Gain [/list] since the available technical specs from the website does not include the required details, I wrote to Sonos support team to obtain those details. They tell me that they are not available and Sonos would not tell me as it's sensitive information. Could someone here will be give me the answers to the above 3 parameters re: Sonos One (2nd gen) ...? Thanking in Advance Buddhika Senasekera

10785
B
5 years ago
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BOCHA100Contributor I
asked in Speakers
Sonos together with Virtual dj

Hello, I used my sonos 5, already several years with Virtual DJ. I don't now how but I supposed it are the updates, Because now Im NOT able to connect again the sonos 5 on my Virtual dj, Im using windows 10, 64 bit. I just using the free vversion of Virtual dj., but I did this also in the past.??? Can you help me

19041
Chris
5 years ago
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jpcopeContributor I
posted in Speakers
Wireless Outdoor Speakers why Not?

Seems many of us Sonos folks would love to have the ability to add wireless weather resistant speakers to our systems. Outdoor living areas are extremely popular and music makes these areas even better. Outdoor WiFi extenders are available which would allow a wireless connection to a Sonos system. The Sonance system requires wires and is too expensive. Come on Sonos this is a no brainer as we live in a wireless world.

11618
melvimbe
5 years ago
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rgrochalContributor I
asked in Speakers
Sonos speaker disconnected

One of my Sonos 3 speakers was lost from my system and I can't reconnect it. My daughter was running it from the app on her iPhone, but I use the Sonos controller. The speaker is no longer listed in my rooms. Tried everything. I sent in a diagnostic, conf # 101785643 that you can check. Any suggestions? Rick

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R
5 years ago
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PmaltContributor I
posted in Speakers
Ant Colony in Play 5

We found ants in our living room near the Sonos. When we looked closer they were coming out of the mesh front, sides and bottom. It's past the warranty so took it apart and found this. Not fun. Sprayed without spraying important parts and cleaned thoroughly. Still works. Now in the freezer for an overnight. Why does this happen so often? Ugh. We had our sitting on the floor - not a good idea. [img]https://uploads-eu-west-1.insided.com/sonos-en/attachment/bcc2e16a-f65d-432c-85af-e569f9003e86.jpg[/img][img]https://uploads-eu-west-1.insided.com/sonos-en/attachment/ec6d19a3-24ae-4646-b3ff-e0c57200453f.jpg[/img]

6611
Ryan S
5 years ago
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thenydesignContributor I
posted in Speakers
Sonos Play:5 Stopped Working

My question is: Can a Play:5 be fixed? My synopsis is below. I am very disappointed with the quality of Sonos products that was registered in 2016 when I opened. I spent a little more that $500 for a Play:5 (I own a Play:3, a Surround Set and a Connect) and it just stopped working. We tried all the possibel options to get it to work with and without Sonos tech support, but was told it was a "dead" speaker. I was told that nothing can be done, but Sonos would give me a 30% for a new one. But, Sonos wanted the old one. I thought this was strange since it was broken, so I asked why and was told that was part of the deal for the 30% off a "new" speaker. But the speaker is dead! So, I felt like something was not right and asked if the speaker I was going to buy was new. They said no, it was refurbished (should have mentioned that at the start). Now the picture is coming into focus - we can't fix your speaker and send it back you, but we can sell you someone else's "dead" speaker ($349 +

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M
5 years ago
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Chris123Contributor I
posted in Speakers
Sono's One (gen2) outdoors

Hi, I am looking to do an install of 2x sono's one (gen 2) speakers outdoors, and I noticed it had "some" weather protection. installation was going to be blue a eave, which is approx 100cm in length, so should be reasonably protected from direct weather "aka, rain". I guess instead of asking the usual "can you leave it outside", what is everyone actually doing? what successes and fails have you had. Rgds, Chris

6751
Stanley_4
5 years ago
R
RDogEnthusiast II
posted in Speakers
"Permanently" Grouping Speakers that are Always Used Together (Beyond LR Pairs...)

I'm new to the Sonos world - having waited for Google Play integration (thanks!) - and am generally very impressed, as it's a joy to use such well designed products. However, I've been surprised that Groups functionality is so weak compared to what I'd expected... I have a large living room that has an LR Pair of Play:1s in it and a single Play:5. When playing music in that room, all three are *always* used together, but this has exposed design shortcomings of the current Groups functionality. I'd anticipated being able to configure all the speakers in my living room (ie. all those speakers that are *always* used simultaneously) to form a "permanent" grouping, not too dissimilar to how you can "permanently" create LR pairs. Currently, Groups are what I'd term "soft", and this leads to the following shortcomings: - THE PHYSICAL VOLUME BUTTONS HAVE BEEN RENDERED USELESS, SINCE THEY DO NOT CONTROL GROUP VOLUME. For example, despite my three speakers always being used together in a sing

1905563
Ken_Griffiths
5 years ago
C
chrisanderson6Contributor I
asked in Speakers
Sonos one fading

One of our sonos play1s occasionally fades in and out of music when paired with the other sonos play1 and the sound bar. So when they are all playing together this happens. Please advise

6258
C
5 years ago
K
K THOMSENContributor I
asked in Speakers
Re-setting up Play:5/2 fails - turns orange instead of white

Hi Sonos. I've had a pair of Play:5 gen. 2 for a month or so and it has been working flawlessly as stereo speakers in my living room. However, tonight all of a sudden the right side speaker didn't play - it did earlier this morning. Thus, I "dis-paired" the speakers and tried to set up the right side player again. Which failed. So I reset it to factory default. Then it seemed like it was working properly: The light flashed green. So I went on to set up the Play:5 Gen 2 as a new speaker: I went to settings, tapped add player, logged in, made sure the player was powered (still green light flashing), selected Play5 Gen 2 from the drop down menu, pressed the connect button, heard the sound, and then.. instead of turning white the player's light turned orange (at first flashing with some red flashing occasionally, and eventually SOLID ORANGE). Needless to say the set-up failed. So I looked it up on your website. Solid orange apparently means over heated? However my living room is jus

970950
Jeff S
5 years ago
Prefect
PrefectContributor I
asked in Speakers
Youtube Premium background play does not work while airplaying to the Sonos one

The title says it all. The music stops as soon as I close the Youtube app. This only happens while airplaying to the Sonos one. If I play the music trough the iPhone speakers, the music continues when I close the Youtube app. I pay for Youtube premium just for this feature and it does not work with Sonos.

257425
S
5 years ago
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