Speakers

Hi all, I have ordered Samsung UE55MU6400 HDR 4K Ultra HD Smart TV. The TV manual says it can use external Samsung Multiroom Link compatible speakers. Are Sonos Play 1's (I have a pair) compatible with this Samsung Multiroom Link please? Alternatively, I think the TV has both a Bluetooth connection and an optical out connection. Can I use either of those to connect the TV sound to my Sonos Play 1's? Thanks.

Is there any difference in audio power and quality between SONOS Play 1 and SONOS one?

Hi has the play 5 2gen got microphones built in for voice commands (which havent been switched on yet) cheers all

It stopped working all of a sudden and they want $200 for replacement. I barely used it for less than 2 years and the playbar stopped working. I've recommended this to many of my friends, but wont be doing that any more. I paid $2200 for the whole 5.1 and an additional Play 1 and they don;t even last 2 years. When i spoke with the customer service manager, he said its very rare that they hear about their product going bad. It seems like he never read the posts on here. They all just lied out right. They do like this and they wouldn't last long. I asked what if my SUB goes bad in the next 6 months and then i should pay another $200, and he says 'Yes' that's how it works. Sorry, but this is not how you stand by your customer. I understand that things go bad after few years, but certainly not in less than 2 years when I spend $2200. Its disappointing to own the SONOS.

Hello everyone..my first question in this forum and i hope you all can help. I have just bought a secondhand beosound 3200 from bang olufsen. Can i route it to my existing sonos speakers with the sonos connect? Thank you all very much

Hi all - Sorry for the newbie question. I have an old Sonos system, with a zone player, bridge, etc., that works great. I have it connected up to my iTunes library, and a few streaming services. My question is, can I add some of the new Play: speakers and other components to it, or would this be essentially starting over? Any info or advice welcome.

Of course it is almost impossible to figure out how to write a review on this site. Just want to say that although I really liked my Play 5, it has quit working after 11 months and the whole return policy is a pain in the ass. I have a stereo that is 30 years old and was cheap when I bought it. It still works like new. $650.00 Play 5 is DOA.

I just installed the newest update and suddenly my play 5 has no sound. It shows to be playing on the controller and shows connected. When I plug the headphones into the headphone jack on the back I get sound and the volume controls on the unit function properly, however without the headphones no sound is coming out of the speaker. I contacted Sonos support and was told that the amp in the speaker has gone out and that the timing of the update was purely coincidental. I was using the speaker as well as several other Play One units moments before installing the update. Has anyone else had this issue or know how to solve it? I was told that I will now need to replace the speaker that was functioning perfectly fine literally seconds before installing the update.

I'm really grumpy... I've changed out my router and sonos obviously doesn't work anymore but getting help has been really frustrating and the FAQ on this is incomprehensible and doesn't work. I have a bridge connected to the new router but the sonos wizard/instructions does not represent what I am seeing with a bridge set up. I have a mixed first generation/second generation setup. I really need to speak to someone rather than trawl through mind-boggling faqs. Please can someone help as I am loosing the will to live!

I have two Play 1's in one room in a stereo configuration. I am considering purchasing a Sonos One to place in a different room. Understanding that Sonos One and Play 1's cannot be established in a stereo configuration, can I set up the Sonos One and Play 1's in a group while also retaining the Play 1's in a stereo configuration in the first room?

Hi all, Long story short, I’ve been having the usual well documented drop out issues with my zp100. I’ve contacted the support team and gone through the various tests and diagnostics processes but it seems there’s not much that can be done to resolve the problem. In the end they offered me a refurbished unit for £349. They have given me the weekend to think about it but honestly I can’t really afford that much right now. While I appreciate the offer and understand that they have no obligation to replace my unit, and this is much cheaper than buying a new one, does this sound quite a steep price for a refurbished unit?

Hi I live in a 3 storey house and have a DJ setup located on one of the floors. When we have house parties I'm trying to find a way to stream the music from the floor where the DJ gear is set up, (Pioneer/Serato DDJ Controller), to other locations in the house. I'm not looking to mix using the Sonos speakers but am looking for the music to be heard in the kitchen, garden etc without having to crank the volume up from the DJ setup. If I run a Sonos Connect between the mixer and my active powered DJ booth speakers using standard RCA Phono connectors , will I then be able to stream the feed to various play speakers around the house? Thanks

Hi I’d like to take my Sonos One with necwhen I travel in my RV but I’m not sure what I need to do to make this easy - I don’t want to have to keep setting up a new system at either end of my vacation! Thanks John.

So, (yeah I know, gutted!) I dropped my Play:1 at the weekend - I now have a 5cm dent in the front left corner of the grill. Anyone know how I can get it out? Can't find any tutorials online and don't really want to take it to bits. Tried Sonos on Twitter and the response was "not our problem, bro!" (practically!) I was thinking a fishing hook or something through the hole in the grill and trying to pull it out? (I'm a perfectionist!)

I have a Play:5 that no longer connects to my wireless setup. I already have a PlayBar, Sub and another 5 working flawlessly on the same WIFI network. The speaker connects fine using a direct router connection. For wireless, it turns white but fails. Tried multiple factory resets with the same results. The controller, during setup, finds the speaker and gets stuck on "Please wait while the connection is completed". It then displays the "Not Connected" message.

Essentially the description of the Sono ONE (on Amazon) says: Pair two Sonos Ones together in the same room for instant stereo sound. Cannot be stereo paired with other Sonos speakers. (emphasis added) Does this mean I can't have music playing in my Kitchen (my Play:3) and also have that same music playing in my dining room (where I'd put the new Sonos One)? It's a large open room concept for my floor plan so right now I have my Play:3 blasting music (making it hard to cook in the kitchen it's so loud), just so I can have music playing over in the living/dining room for guests. I'd like to add a Sonos ONE to my living/dining so I can play music a moderate volume on both the Play:3 and Sonos One, but I need to know they pair so I can have them playing the same music.

What is the difference between Gen 1 and Gen 2 SONOS 5’s?

I have two Play Ones in different rooms. (Also I JUST bought them and they both have problems, so I’m thinking about returning both!) In the short time I’ve had them, both of them have gotten forgotten by my Sonos app. Sometimes both go missing, other times one each. I can always get them back but right now, I CANNOT connect back to one of them. When I unplug it and then replug it, no green flashing light comes on. When I tell Sonos that, Sonos says I need to connect to it and Press the play and + volume buttons at the same time and listen for the chime. I have done that ten times, no chime. There is no other option to move forward. What do I do, keep unplugging and plugging it in all day? I don’t have time for that. I’m sitting a foot away from this speaker and my phone can’t connect to it. Incredibly annoying.

New to Sonos, have the app on iphone 5c. i have created a Sonos playlist and the onscreen instructions tell me to pres the 3 dots when browesing or listening to a song and then select add to playlist. when i press the 3 dots this isn't an option i am given. while a song is playing i am only given the option of crossfade and sleep timer when i am scrolling through songs i am given the options of play now, play next, add to que and replace queue. no option to add to a playlist am i doing something wrong?

I’d like to know if all of a sudden my existing speaker is going to be starting to listen to what is said in the house . Please confirm if Alexa or similar is going to be included in an update to existing speakers as I’ll be unplugging them and will sell or bin . Sadly I’ll have to look for another speaker system . I would like to see a statement from sonos that confirms this . Some people are happy to have everything they say be used by companies like amazon to help them advertise the right products to you or what ever else they want to use the Info for .

When i play music and after i stop the music i can hear a static noise from my sonos one. I had been told by sonos to send both my sonos ones back so i did they replaced them with brand new ones and noise still there can anyone help. Also when i say alexia its starts like when speaker is active but turns off after 2 mins. It can be heard from like 20cm away from the speaker. It is not very loud and dont increase or decrease, its just there. After a couple of minutes it stops and the speaker is completly silent. I guess the speaker goes into sleep mode or something. Q: Is this normal? Does all sonos speakers have static noise when you come close?

I am now the unhappy owner of two Sonos Play 1s falling for the scam of a "partnership" with Amazon allowing users to send music from the Echo to a Sonos Play 1. Turns out the Sonos is WiFi and the Echo Dot is bluetooth!!!! I will be publishing more on my YouTube channel. I will also mention the junk software that other users complain about skipping to next song before the current song has completed playing. Please feel free to see my review of the Play 1 versus the UE Boom 2 on YouTube. Moderation Edit by Ryan S: Removed self-promoted youtube video link which is against community rules.

My sonos play 3 grill was dented in transit. It is a few years old and likely out of warranty. Are there replacement parts or an after sales repair service that is offered?

How do you remove the grill cover on the Play 5 gen 2? I had one fall off a shelf & the bass now rattles. I’d like to see if I can repair it.

When i play music and after i stop the music i can hear a static noise from my play 1. From the top area of the speaker. It can be heard from like 20cm away from the speaker. It is not very loud and dont increase or decrease, its just there. After a couple of minutes it stops and the speaker is completly silent. I guess the speaker goes into sleep mode or something. I just have a bridge and a play 1. Q: Is this normal? Does all sonos speakers have static noise when you come close?