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Sonos ONE unable to play music from Music Library (Playbar works fine)

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My new Sonos ONE is unable to playback any music from my network source Music Library \\server\music.

I already had a Playbar and that still works fine with the same Music Library.

Interestingly, if I first start playing on the Playbar, and later add the Sonos ONE as an output, the ONE will also start playing fine from the network source! However, if starting out with just the ONE, or starting with both Playbar and ONE at the same time, it doesn't work. This is very repeatable.

Anyone else having the same issue? Any ideas about a resolution? Or is it just one of many ONE bugs?

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Ryan SAnswer

Retired Sonos Staff

Hi helheimr, I can confirm it should work fine for you.

I'm taking a look at the diagnostic and it looks like SMB might be disabled on the device that's holding that library. It's odd though, since you said the PLAYBAR is playing fine from that same source.

Can you check to make sure that SMB1 is turned on just to make sure?

Edit: I just noticed in your other thread you'd checked on SMB. Can you just do a reboot on that Sonos One?

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Airgetlam

Like the pun, well done.

Can I recommend that you submit a system diagnostic, and post the number here, for the folks at Sonos to look at?

Bruce

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helheimrAuthor

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Thanks Bruce. I've submitted a support request directly as well.
Diagnostic #7999432

Airgetlam

Great, let's hope someone from Sonos swings by to look at that soon.

Bruce

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helheimrAuthor

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Hi all, I thought you might be interested to know; I have had a response from SONOS customer service. They have told me the SONOS ONE does NOT support playback from a Music Library. Whey trying to playback you get the error "Unable to play //server/music/file.flac cannot be found". But it works fine on for example Playbar.

SONOS customer service: "Playing the music library is not compatible with the integration of SONOS ONE with Alexa."

So, you want Alexa or your own music? I guess I will go with my music.:@

This choice certainly was not clear to me from the marketing of the ONE. What do you think?
Based on the marketing of the ONE I expected all core functionality of the SONOS eco-system to be supported, which to me clearly includes being able to add my own music to play on SONOS. Apparently Alexa has other plans for SONOS. :?

jgatie

You can most certainly play your own music on a Sonos One using the Sonos app. You just can't initiate playback of local music using Alexa voice control, though you can perform basic controls; pause, resume, skip, previous, volume, etc. with Alexa after initiating playback via the Sonos app.

Your problem seems to be one of an improper path to your library or the PC housing the library is asleep.

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helheimrAuthor

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You can most certainly play your own music on a Sonos One using the Sonos app. You just can't initiate playback of local music using Alexa voice control, though you can perform basic controls; pause, resume, skip, previous, volume, etc. with Alexa after initiating playback via the Sonos app.

Your problem seems to be one of an improper path to your library or the PC housing the library is asleep.

Thanks for the reply. In several other threads it seems that it works for all (most?) people.

Sonos Customer support is telling me it shouldn't work....I've asked for clarification.

If I have news I will post it back to this thread to tie everything up.
In the mean time let's use this thread as it seems it's likely just a mis-config or error on my end somewhere:
https://en.community.sonos.com/music-services-and-sources-228994/can-t-add-music-folder-from-my-computer-computer-not-responding-6790045/index1.html#post16159853

Ryan SAnswer

Retired Sonos Staff

Hi helheimr, I can confirm it should work fine for you.

I'm taking a look at the diagnostic and it looks like SMB might be disabled on the device that's holding that library. It's odd though, since you said the PLAYBAR is playing fine from that same source.

Can you check to make sure that SMB1 is turned on just to make sure?

Edit: I just noticed in your other thread you'd checked on SMB. Can you just do a reboot on that Sonos One?

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Ryan S

Retired Sonos Staff

I know you're also working with the technician over email, so I don't want to convolute troubleshooting. If you haven't yet, I'd suggest that you try two things. First off, can you remove and then re-add the music library within your Sonos controller? If that is successful, go ahead and try this out.

If that doesn't to do the trick, I'd suggest that you factory reset your Sonos One, then add it back in anew.

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helheimrAuthor

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Hi Ryan S,

Thank you so much for your support and clearing this up.

I apologize if I caused confusion; since it always worked with the Playbar, but not on the ONE, and Sonos Customer support confirmed to me (as I read it) that it wouldn't work I drew the wrong conclusion.

I will try all your troubleshooting tips!

So far I've tried rebooting the ONE, which didn't help. I will post any progress.

Ryan S

Retired Sonos Staff

I totally understand the confusion, and I'd be upset too. I'm happy to help you get your new toy up and running. I know how it is when things aren't working right.

Let me know how it goes.

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