Spaces & Setups

I am beyond angry with Sonos.  It has been circa 25 days since I have been waiting for a refund and I still have not received it.  This clearly is NOT an isolated issue based on forum posts here: https://en.community.sonos.com/wireless-speakers-228992/anyone-having-trouble-getting-a-refund-from-sonos-6807443 https://en.community.sonos.com/wireless-speakers-228992/sonos-are-messing-me-around-with-a-refund-for-an-item-sent-back-under-the-100-day-guarantee-advice-needed-6809158 This is terrible customer service.  I will NEVER buy another Sonos product again based on my recent experiences.  

Has anyone connected a Beam to an LG OLED tv and tested whether the audio is delayed when using Dolby Digital? My Beam is scheduled to arrive tomorrow (canceled my B&H order and ordered on the Sonos site today). I have a 2016 LG E6P with the latest firmware (5.30.30). I wasn't aware of the Dolby Digital issue until I started reading these forums. I have read and watched a bunch of reviews of Beam and no one mentioned this issue, which is curious. You would think at least one reviewer would have used an LG OLED when testing the Beam. Hoping it won't be an issue.;)

I have a new Sonos Amp and am setting it up with 2 passive Bose 451 exterior speakers and want to install a subwoofer as well. Most exterior subwoofers are passive and not powered, is this compatible with the new Sonos Amp???

I’ve had my Sonos 5 for probably about 8 years now, and the recent news about “recycle mode” has brought back some of my older worries about buying into Sonos -- that I have this nice speaker, but if Sonos were to go away, it’s a big paperweight. More practically, I’ve brought this speaker to other places from time to time and relied on auto-play mode (where it will auto-play line-in even if it’s offline) but it feels like a hack. It would be really cool if Sonos were to ship these speakers with a physical switch which, when flipped, turned it into a “dumb” speaker that just played whatever came through line-in. It would be a show of good faith that I’ll be able to use this speaker in 50 years, it would improve recyclability, and it would make it easier for me to disconnect it from the network and take it to-go on those rare occasions when that’s useful.

Dear Sonosers, As an inexperienced user thinking about joining the Sonos family, I am trying to figure out, which device to get. My goal is to couple the Sonos system with my old Panasonic SA-PM22 hifi, in order to listen to CDs played by the hifi throughout the home on future Sonos speakers (most likely Symfonisk speakers, but this should not matter now, if I am not mistaken). However, my hifi has a bi-amp output, meaning 2x2 sockets for wire/cord output (bass) & 2 sockets for rca output (high&mid) (see pics attached). When looking at the Sonos Connect devices (which I believe should offer the solution to my question), I do not see any wire/cord input option, thus I believe, that connecting my hifi only with rca to Sonos Connect devices will leave me with half the sound (high&mid) transmitted to the speakers of the home.  My question: is there a solution to connecting my bi-amp hifi to the Sonos ecosystem? (I.e. what did I get wrong in the above?)  Please note, that hangin

I sold a Sonos Play:1 on ebay however the buyer said it was dented and doesnt work and returned a broken one. Now their is no way this is the same unit but I sent him. I need to prove to ebay the serial number of the returned one isnt the same as what I sent. Now I didnt record the serial number of the unit I sent, is their a way I can find this? Via my sonos app or account or their support or other? Any other suggestions of what I can do?    

I’ve just set up my new Beam and the left and right channels are reversed.  I didn’t notice until i played Bohemian Rhapsody on YouTube (via Sky Q receiver) and the voices are coming from the wrong channels.  I have the Beam connected to the ARC HDMI.  Any way i can reverse these?  

Hi, I'm looking to get an AV receiver which I can connect my turntable, DVD player, game console, TV and a pair of non-Sonos speakers. I  enjoy having the airplay 2 and Sonos’ multiroom experience so I’m thinking to get a Sono’s Amp. However, it only has one line-in which is not handy to connect all my devices.  My questions: Can I use any receivers or it has to be a “work with Sonos” product if I get a Sono’s Port to make my speakers in the Sono’s ecosystem? If so, do you recommend any slimline receivers? I’ve found Pioneer VSX-S520 online but not sure if it works with Sonos. If I use Sonos Port with a supported receiver, do I need to switch sources on the receiver or it will pick up what’s active automatically?  Thank you. 

Hi there  just wondered if the play 5 22nd generation was been discontinued along with the sub    the reason i ask they are on offer at incredible prices and after  missing out on the play 3s when they were discontinued im a bit suspicious    have you heard anything that would support my suspicions or are they just a great deal   Many Thanks n 

Hi, I have a Sonos Connect that I hook up to my amp through the digital output.  I received an email from Sonos saying that I could “upgrade” to a Sonos Port with a 30% discount for the upgrade, plus they will be increasing the cost of the Port In January.  However, I can’t see any reason for me to upgrade.  If they had upgraded the digital out to pass through hi-res sources (e.g., 24/196 from Amazon HD), I would do it, but from everything I’ve read, it still is only passing 16/44.1.  Am I overlooking anything, or am I right in assessing there is no value in upgrading from a Connect to a Port?   ~Pat

I have a zp90 and zp120 that I had set up in my old house  that used to be used in conjunction with the BR 100 ridge unit until it failed. Is there a way of setting up the zp120 and zp90 without the bridge unit? also, does the zp units have wireless / Bluetooth capabilities to connect to speakers? I am trying to recommission the system in time for a party in a couple of weeks and would appreciate some guidance on this please. many thanks Michael

Can you use Sonos One as an external speaker during iPhone calls?

I have 2 connect amps , one works with Line In , the other permanently says Disconnected under the Line In option unders Systems on the Sonos app

I have a traditional HiFi system with three sources, eg record deck with dedicated phono stage, CD, and radio all connected to an integrated amplifier and out to a pair of speakers. I am correct that the Sonos Amp and Port are only capable of connecting to one of my three sources at a time and therefore neither Amp or Port can replace my integrated Amp.

I used to be able to use Crossfade on my speaker however now it’s just blurred out after doing an update on the app. Any suggestions on how I can use it? It’s for Spotify

Hi all, i am about to buy a sonos Amp. With the setup below, to replace my Sonos Beam / Sonos Sub / HT setup. Sonos AMP connected to the TV SVS subwoofer connected to the Sonos AMP, Wharfedale floor standing speakers connected to the Sonos AMP, 2 x Play 1’s in the rear for surround (wirelessly connected to the Sonos AMP). In the hope that i would have a better Bass response, full sound (from the Wharfedales) however, there are a few threads and posts where people are saying that they are having some issues with 3rd party subwoofer and the sonos Amp. Whether it is a loss in power, weak signal, not getting a signal, etc. I really don’t want to spend $1k and then regret it. Is there any one who have a Sonos Amp and a 3rd party subwoofer and 3rd party speakers who absolutely love it and produce awesome sound that you would highly recommend this product ?

I am interested in setting up a BEAM with 4 wired ceiling surround speakers. I understand I would need the AMP for the ceiling speakers and the BEAM would connect with the AMP. Has anyone done this before and can give feedback on the sound quality for both music and tv? Are there any drawbacks or concerns to this configuration? This is for a basement surround system, which I know the beam is only for small/med. rooms, but the ceiling height is only 7' so I am thinking anything more than this might be overkill?

Hi, I’ve added an URL to a German radio station (Antenne Bayern official URL: http://www.antenne.de/webradio/antenne.m3u) to the TuneIn radio station list. Listening works perfectly well, but each time when turning on one of my Play:1 devices for first time of the day (maybe later too) to listen to this radio station, I first get a short ad that interrupts the current live radio stream. To be precise, the ad plays first and after some seconds, the radio station program starts. One can distinguish this annoying ad from the normal broadcasting, because when the ad streaming finishes, the currently broadcast song continues somewhere in the middle or the presenters start speaking somewhere in the middle of a sentence. Those ads are not part of the radio station program. While I can understand that TuneIn tends to earn some money for its free services, I do not understand why those ads also appear when using the freely available official Antenne Bayern app, that I can add from the Sonos app

How do I connect  my Beam to my home system sub that is currently part of my overall home system through a Sonos connect amp but is a non Sonos sub?

This has bugged me since I first bought my Sonos Connect. My friend got a Bluesound Node and it has no issues with such a simple task, you got sorting options. I read Sonos is blaming the streaming services everytime someone asks. But since Bluesound solved it… It can't be impossible to fix, can it?   I bought the Connect to try Sonos out. Now I'm about to invest in equipment for my entire house and if Sonos can't listen to their customers, I have no other option than to sell my Connect and buy Bluesound equipment. People have been asking for this many, many years! What's so difficult?

Technician instructed me to purchase Sonos Amp and a separate 8-channel speaker selector for the 8 built-in speakers in my home. I also have 2 Sonos Ones in other rooms. When a different technician came to set up everything, he did it totally different from what the first guy told us, and even when questioned, he just said he didn’t know why the first guy told me that, and basically had no answers. He grouped all of my built-in speakers during the Sonos Amp setup process, and I cannot figure out how to change them. Can that even be undone without starting all over?  They are labeled as 4 separate pairs on the channel selector, but not in the App or the PC Controller. I am hoping there is a simple way to do that on my own without having to schedule another appointment and pay again. Thank you.

I just got a new Samsung Watch and was wondering if there is an App for the watch?

Hi there, I’m wondering if it’s possible to achieve this with Sonos if garage door sensor shows door opened for ## minutes, then play a specific alarm in Sonos until door is closed or a set time limit is up.   Any suggestion on how to achieve this?

I’ve made numerous attempts to set up my neighbours Sonos system and remain frustrated by the surround sound set up in his lounge. He has a Sonos Beam and two (first gen) Sonos 1 speakers.  All his Sonos System works through his Sky Wifi network.  His (LG) TV is a current model and the sound is supplied to his beam through HDMI-ARC. I can set up the surround sound system with no problems.  The Lounge speakers show as a beam with +LS +RS.  The system works fine for a short amount of time and then the rear speakers stop working and show as ? ? in the room set-up.  After a few days the two rear speakers can be seen as individual speakers (rooms) on his sonos system (ie detach completely from his beam). Recently I have split his Sky Wifi into two wireless networks (one 2.4 and one 5 Ghz) to make sure his Sonos system stays on the 2.4 Ghz network.  This seemed to have worked, however he tells me the rear speakers have yet again dropped off the system. I’m afraid he doesn’t have a Sonos Brid

I have had problems controlling the volume of the Sonos Beam with a Harmony remote ever since I purchased the Beam about 6 months ago. The volume control (using the Harmony) seems to work for a period of time and then stops. It may be related to playing music through the Beam then switching back to the TV. Usually I reboot the TV, Beam and Harmony hub and it starts working again. This time it doesn't resolve itself. I can control the beam through the Sonos app. I cannot put the volume up/down/mute using the Harmony remote. I also can't put the volume up/down/mute using the Harmony app on the phone. I have read quite a number of online articles and have tried selecting "TV" again in the Sonos app. That doesn't fix it. I have also tried switching the remote to only using IR for the Sonos beam but when I sync remote and app it resets itself to wifi + mini blasters. I have tried hanging one of the mini blasters in front of the Beam but that also doesn't work. I can't re-program the volume