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If you activate the eARC option on LG OLED evo C4 (2024 model) the native DD+ 5.1 audio is sent from the Apple TV 4K gen3 streaming Apps to the Sonos ARC soundbar in Multichannel PCM 5.1 format with loss or little presence of surround effects and poorly reproduced central voice, while if you deactivate the eARC option on the TV (therefore keeping the less performing ARC transmission) the audio reproduced by Sonos ARC is the native DD+ 5.1 with the surround and central voice effects present and well reproduced...using the smart TV apps downloaded from the LG store the audio in eARC passes to the Sonos ARC soundbar correctly and is faithfully reproduced in DD+ 5.1...is there anything that can be done to avoid disabling eARC, which results in the failure to play Dolby Atmos streams ???...

Hello Sonos Community and Team,I’ve been a dedicated Sonos user for over 10 years and truly appreciate the innovation and quality your products deliver. I currently have a Sonos Home Theater setup that includes:Sonos Arc Ultra 2 Era 300 speakers 2 Sonos SubsWhen streaming music, Sonos allows you to choose the “Play from All Speakers” option, ensuring the audio is evenly distributed throughout the home. However, when TV is the audio source, the system automatically selects a 5.1 surround sound configuration without offering any choice for how stereo sound is handled. Unlike music playback, there’s no option to override this setting to play the audio on all speakers.Why This is Important:Stereo Content Dominance: Most videos on platforms like YouTube are in stereo. The current 5.1 emulation for TV playback often fails to activate the rear speakers properly, leaving them silent. Impact on Larger Rooms: In bigger spaces, this uneven audio distribution means that the sound isn’t filling the

Hi, please advise i have ussue with sonos app unable to sign in as the system owner, tried everything, reinstall the app, log out  

In the last day or two, I have been seeing intermittent delays in syncing Apple Music playlists to the Sonos app’s Apple Music playlist view.   At one point,  it takes hours for a playlist to sync, and, later, it syncs instantly.     Notes: This is not related to the Music Library function, which I can’t set up right now, anyway, for unknown reasons. I have seen these delays with several small test playlists I have no trouble seeing pre-existing Apple playlists Spotify playlist and album syncing works perfectly.Has anybody run into this particular problem and seen the problem fix itself, or been able to fix it definitively?   Comments from Sonos on the reliability of Apple servers are welcome.   Thanks.

There is already a new update for your speaker. Last one 28.1.2025But it seems to be just Security improvements 🤷 Current System Version83.1-61240Release Date: 02/04/2025In this update:Security Improvements    

Hi AllDriven mad by functionality over the last 6 months in the UK. I’ve just landed in Spain and been reunited with my Roam speaker which easily plays BBC Sounds via Alexa. The alarms don’t work but I can workaround that. I’m guessing that there is a licensing issue in the UK that prevents me doing what I currently can here?  

CNN recently reviewed three soundbars. Overall they were favorable with the ARC ULTRA, but I have a few nits to pick.First, the review states that Android devices support Trueplay. This is incorrect. Full Trueplay supports iPad/iPhone, not Android, however, ARC ULTRA supports the Quick Tune option that does not require a phone/pad.Also, there is a picture showing the test setup. I cannot recommend setting up a system as shown in the picture. First, there are objects near each end of the ARC ULTRA. Since both ends of ARC ULTRA emit sound, the nearby sound reflections will compromise the L/R “image” presented up front. In general you should not have any objects nearby. For this reason I cannot recommend placing  soundbars in a  confining bookcase. I also feel that a soundbar will sound better if it is brought forward to the front edge of a shelf.Second, there are WiFi devices very close to ARC ULTRA. The risk of WiFi interference is very high when a router is located nearby. Plus, there

Finally got my pair of Fives and Stands. Absolutely fantastic. Whatever I throw at them, Rock, RnB, Pop, Jazz, Classical. Just brilliant. So much power yet so much subtlety.I went for these stands at about half the price of Sanus etc and I am delighted with them. Premium look and feel (more so than my Sanus stands on my Ones). The bracket holds the Five securely. Impossible for it to fall off. No rattle whatsoever. All the screw holes etc really well machined. Look really nice too with a subtle metal ring detail at the top of the column. Highly recommend: https://www.wilko.com/en-uk/avf-white-sonos-five-floor-speaker-stand-2-pack/p/0633901 I'm finding the app pretty much fine these days too. Quick tip for anyone who hasn't found it yet... If the app isn't grouping when you try, open up the web app and group there. That always works for me. Then I go back to the Android app.I have a shortcut to the web app on my phone, so it's a very quick process. If you use Google Chrome on Android, j

Hi, what is the best location for Era 300s in this room? The TV is about centered on the middle of the couch (behind the camera), which is not centered in the room.  The ceiling has beams that are 10” tall.  I was thinking maybe 2 ft down from the ceiling, and above the left and right sides of the couch.  Would that be good? Or what would be better? I have the Sonos wall mounts. 

This isn't something that's not already known, but I just wanted to share how all the problems I had with my Beam (plus two era 100 surrounds) very regularly disconnecting from wifi (BT router) went away when I set a static IP for the Beam on the router. It really wasn't difficult to do (once you access your router's admin page) and has been transformational in resolving this issue. If you're having this problem, I really recommend 'fixing' your Beam's IP as static not dynamic (DHCP). It has also resolved an issue with the Sonos app losing access to Amazon music - I think the Beam dropping messed up the app too.(Note: As well as the Beam,  I have 2x ERA 300s in another room and the 2x ERA 100 surrounds (on the Beam), but I didn't fix the IP address for any of these - I think the Beam needed it because it was on the busier 2.4 Ghz channel on the router and my other Sonos speakers connect to 5 Ghz.)

I’d like to request that the designers take another look at the home screen on the app and combine Sources and Services into one horizontally scrollable list. To me the Services are all just music sources and its such a waste of screen space to see Music Library and Line In (when it shows up!)  shown on their own.  I would like to suggest that you combine these into one line and then use the space created to have the system component list expanded as small horizontally scrollable list of icons to select / control your component(s).   The rationale for this is that the very first thing i want to do is select the speaker(s) I want to control.

Bjr quel lecteur cd pour sonos five conseillez vous a moins de 300€ ? Merci de votre aide 

I have not updated Sonos since before the May update, and my NAS music library access & functionality is great (as it has been before & after moving my personal music files from old NAS to new NAS in 2021).Please let me know if you (customers) are still having Music Library issues after post May updates?  And your opinion on whether I should update or continue waiting?  thx

Hello everyone!Ive recently bought the Arc Ultra, Sub Gen 4 and 2x ERA 300s and love the sound and sleek system design. Its fantastic!However, I was shocked to find that i cannot play my UHD Blu-Rays with DTS-X and DTS-HD MA audio.While i appreciate there are licensing costs associated with the formats, let the CUSTOMERS decide if they want it. Add a $10 or $20 one time fee which customers can pay to “activate” DTS if they want it.This is supposed to be a premium soundbar, but only supports Dolby…. its extremely odd.Would love peoples thoughts and if there is planned DTS integration (beyond DTS 5.1 which is dated!)Many thanksJ

Hi. I am hoping someone can help. I have just upgraded and now I have: Samsung TV S95D - 55”Sonos Arc Ultra and Sub 4my blu ray player - Sony BDP-S790 I have the arc ultra connected to the e arc hdmi 3 on the TV. I also have Virgin (TiVo) connected to hdmi 1 and Apple TV on hdmi 4. On hdmi 2 I have a hdmi switch that has a Nintendo Switch, PS3 and the Sony blu ray.  everything else seems to be working but I can’t get any sound out from the blu ray at all. it has picture but no sound. Has anyone got any ideas? I have already tried using different ports in the hdmi switch but that doesn’t seem to have made a difference.  I have tried new hdmi cables from Amazon and used them for the blu ray → hdmi switch and hdmi switch → tv.   

As a relative newby to Sonos, I looked to Trueplay to help setup the ideal sound stage adjustments. I enjoyed the Sonos ARC with Sonos Subwoofer as my primary use and added the Sonos ERA 300’s a little later. Sonos tech assistance was very helpful but the result was “underwhelming”. (term used by quite a few Sonos reviewers). The 300’s added little. Yet their design and heft is substantial. Then a review by Murasgul about 10 months ago nailed it: Turn off the Trueplay; go down the rabbit hole.Sonos really does try to provide a simplified process to help set up a surround sound home theater.  Perhaps if your room fits that ideal, it might work. In my case it didn’t. And I suspect many suffer the same poor acoustic response.When at a music concert, ever notice a small section in the audience where their sound engineers are set up? The music group invests in the engineer/sound mixer to maximize the experience for each hall they play in. And of course, recording studios try to maximize sou

I am a HUGE Sonos fan, and I am concerned that Sonos still does not support Apple Silicon for a desktop install on Mac.  Apple released Apple Silicon for MacBook Pro back in November of 2020, so it has been 4 years!I see Sonos as a cutting-edge technology company, so not recompiling to allow a native Apple Silicon experience is very disappointing.  I waited on upgrading my laptop to an Apple Silicon processor to avoid having to use the emulation software (Rosetta).  All of my software is running natively on Apple Silicon. Sonos is the only product that has not made the effort after 4 years to update to a natively supported Apple Silicon application.I am now using the web app, which is very slow to respond to commands/actions and not as good as the desktop app.  Why is this a native app for Apple Silicon that is not an option today?  

Heard from an industry insider Sonos is planning a paywall for all but the basic app features (once the app actually works).

Another complete round of hardware and software updates today. Including Ace update. At least everything updated on the first pass and EQ settings were not auto-reset, so maybe Sonos deserves a little credit.Unfortunately this update still does not reflect deployment of TrueCinema on the Ace. And I see no changes to the UI on iOS. Maybe there's something for others and Android users.... 

Ich möchte bei Aktivierung von Google Assist einen Anfangston einstellen. Wo kann ich das Problem beheben? 

Sonos is the ONLY app that I cannot control from outside my home wifi. I all I want to do is deactivate a couple of alarms that I forgot to do before I left on vacation. I can access my door locks and alarm but not even change a alarm away from home. 

Are we getting the possibility of generating new and editing existing playlists soon?I understand that it has been a priority to make the app work for people that have been hit really hard on the functionality, but really... it's been 9 month.Are Android users getting the widget functionality back also?RegardsNiels

I have all the settings correct on tv and xbox and have done trueplay. The sound is awful it does not play half the sounds at an audible level when playing games and has no directional audio even in stereo. In Atmos you need to turn it to 60+% to hear ambient noises under that its like having ear plugs in. Yet i can watch the same game being played in YouTube and it has full surround sound and you can hear sounds that you can't hear playing games directly. Feel like i wasted £400 for a mono speaker

Hi,I have a Sonos Arc which I purchased in June 2024. I recently setup Alexa as my voice assistant and have had issues with it randomly disconnecting. The disconnection happens when I’m watching tv and when I’m not.  I came across some threads in the Sonos community which had the same issues and I tried all the diagnostics.  I ended up calling Sonos customer service and they also ran diagnostics with me and I am still having the same issue. The options I got were either I send my Arc in and have the technical team diagnose the problem and if no resolution is found they would send me a new one. The other option i was given was to purchase a new Sonos Arc Ultra.  This could be a three week long process and I would not have a sound bar to my disposal. Which is not a big issue but when you spend almost a thousand dollars on a sound bar you would want to use it.  The tech then asked me to disable my touch controls. And I asked them I would lose functionality of my device. I shouldn’t have t

So what exactly was the performance upgrade?In this update:This release will be gradually rolled out to users over several days. Customers can check for updates in their iOS / Android app store and download the latest version of the Sonos app once it's available to them.Reliability and performance updates Requires latest system update - 82.3-60160