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Hi. I am hoping someone can help. I have just upgraded and now I have:

 

Samsung TV S95D - 55”

Sonos Arc Ultra and Sub 4

my blu ray player - Sony BDP-S790

 

I have the arc ultra connected to the e arc hdmi 3 on the TV. I also have Virgin (TiVo) connected to hdmi 1 and Apple TV on hdmi 4. On hdmi 2 I have a hdmi switch that has a Nintendo Switch, PS3 and the Sony blu ray. 
 

everything else seems to be working but I can’t get any sound out from the blu ray at all. it has picture but no sound.
 

Has anyone got any ideas? I have already tried using different ports in the hdmi switch but that doesn’t seem to have made a difference. 

 

I have tried new hdmi cables from Amazon and used them for the blu ray → hdmi switch and hdmi switch → tv. 
 

 

Can you get sound if you play to the tv speakers rather than the Ultra?

Do you get sound when you connect the BD-player direct to the TV?

Thanks for the help guys. I saw where this was going and so I did some experimenting:

 

Blu ray direct to TV - sound from the Sonos - app says it is Dolby Atmos

 

Blu ray via HDMI switch and no Sonos (unplugged it as I don’t know how to force the tv speakers) - sound from TV speakers 

 

I then swapped the hdmi cable from the hdmi switch to the tv for a longer one so that I could neaten up the back of the tv and now the sound all works. 
 

blu ray via hdmi switch to tv - Dolby atmos from the sound bar. Yay. 
 

I have not checked but I am assuming everything else still works. 

Some HDMI cables are more equal than others, to mis-quote from literature! Glad it’s sorted though. 

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