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Question

Issues/bugs with Alexa

  • January 25, 2018
  • 6 replies
  • 545 views

I have recently bought Sonos for my apartment and for the most part I’ve been happy with it and think it’s great! However, I do experience a few bugs and what not.

My setup is as follows:
Living Room: 2x Sonos One + PlayBase
Kitchen: Sonos One
Bedroom: Sonos One
Music Service: Spotify

The bugs/issues I experience:

1. When playing music and I want to set a sleep timer, it doesn’t work even though Alexa acknowledges it.

2. I can’t get meditation skills to work. Either they won’t open and Alexa says ‘Something went wrong’ or the speakers just stay silent.

3. When I ask Alexa to play songs by X artist or latest album, it just plays one song. If I ask Alexa to skip the song, it will just play it again from the beginning.

4. When I ask Alexa to read a book from my kindle Alexa says the title of my book and then ‘Something went wrong’

5. When I ask Alexa to play different songs in multiple rooms it only works 1 out of 7 times or so. Mostly it will just stop music in one room and start in another.

6. When I ask Alexa to shuffle playlist and Alexa acknowledges my command it just continues down the playlist with no shuffle.

After the update, you made recently Alexa started behaving erratically and I had to do had complete factory reset by following the guide in this forum but I still experience these issues even after that but it fixed Alexa’s erratic behavior.

Feedback
It would be great if I had the option to turn off the sound the speakers make when I say Alexa and more control over the volume instead of just 1 to 10.

Thanks
Alexander
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6 replies

  • Author
  • Contributor I
  • 3 replies
  • January 25, 2018
Some more feedback
It would be really awesome if you could group your Sonos in Alexa app so you could tell her to play in that group (Kitchen + Living Room) in one command.

UKMedia
  • 5124 replies
  • January 25, 2018
Hi Alexander

Some of these issues are gaps in functionality rather than bugs.

1/ Gap - not yet supported
2/ Gap - not yet supported
3/ This is normally due to the type of Amazon subscription or a failure of the Amazon authorisation.
- What Spotify subscription do you have?
- Can you:
+ Disable the Sonos Skill;
+ Power down your Sonos players and re boot
+ Re-enable the Sonos Skill
4/ Gap - not yet supported
5/ Spotify will only allow a single stream via voice control, multiple songs across Sonos rooms need to be initiated via the Sonos app at present.
6/ Bug

Feedback 1 - Agreed
Feedback 2 - Agreed

  • Author
  • Contributor I
  • 3 replies
  • January 25, 2018
Hi UKMedia

Thanks for your reply

3. I have spotify premium. I'll try your suggestion when i get home.
5. Weird that it works sometimes then.

UKMedia
  • 5124 replies
  • January 25, 2018
Alexander500 wrote:

5. Weird that it works sometimes then.


Probably only for one song.

  • Author
  • Contributor I
  • 3 replies
  • January 27, 2018
Hi UKMedia

Your suggestion fixed my problem, thanks

Alexander

UKMedia
  • 5124 replies
  • January 27, 2018
Alexander500 wrote:
Hi UKMedia

Your suggestion fixed my problem, thanks

Alexander


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