No access to services after switching to two separately managed SONOS systems

Hi.  First thing: forget about administrators, this is irrelevant, other than for set up

Second thing: Sonos can handle this situation perfectly well

Third thing: Users seem intent on blaming the “new app” for everything short of world hunger.  Some would even lay that at the app’s door

The main thing to understand is that the app is essentially just a remote control for the system.  Everything that matters is stored on the system (ie speakers).  So, for both Spotify accounts to be available at both locations, both Spotify accounts need to be added to both systems.

Therefore, if your Spotify account is working at the cottage, then you need to go onto the home system as the home administrator on your phone, and add your Spotify account from the available services menu.  You may have to first reset your app, I cannot remember.

This is a one-off exercise.  After this the app should find your Spotify account whichever system you connect to.  If your son also has a Spotify account added to both systems, you will both have access to each other’s Spotify, but you can choose the default Spotify account for each app

The absolutely key principle is that what counts is what is on the syetem.  The app just shows you what is there and allows you to manage it.

I hope that helps.

On re-reading your post, it sounds like you may have already set up your Spotify accounts at both locations.  It may just be as simple as making sure that your Spotify account is set as the default in your app.

The target operating model is both Spotify accounts added to both systems.  This has to be done while logged in as administrator for the relevant system, but should be done for your Spotify using your app, and for your son’s Spotify using his app.  The default Spotify on his app should be his Spotify, on your app it should be your Spotify.

​@mduhamel your issue sounds like the multi system bug in the new pos app. Though IIRC it is supposed to be fixed as of December 10 release for all platforms.

Is your app and firmware updated? If so it makes sense to call Sonos support and see if they can  help you. 

Thank you ​@John B and ​@EbayYellow for these suggestions.

Indeed, the new APP is an easy target -- but at the same time it is responsible for so many issues that it is impossible to keep track of all of them. Since I own SONOS systems since 2012, I admit to being vulnerable to a ‘status quo’ bias towards the old menus. 

All products and devices have been updated to latest firmware. My wife experiences same issue on iPad at the cottage and on iPhone at home. If the issue persists, I will update with a screen capture. Many thanks. 

​@EbayYellow may be right.  One of the very few bits of info that is stored in the app is which service account (e.g. Spotify account) to default to when more than one such service account is available. 

But when I go into My Services in the Sonos app, and select Amazon Music, I have a drop-down that allows me to select to use my own Amazon Music account or that of my wife (I don’t use Spotify, but I think it should work the same.  

My situation is not the same as yours - I am operating at just one location.  But I am still interested as to whether you have such a choice.  I cannot at the moment think of a reason why you would not have this choice, if you have added both service accounts to the system on which you are operating.

I’ll post a screenshot from my phone.