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Question

The new app is unusable!


I'll be lucky to find any speakers when I open my app. Sometimes there's none, sometimes there's one, and sometimes (rarely) they're all there. Used to work fine on the old app - nothing else in the house has wifi issues (Mesh network). If I am lucky enough to find a speaker, I'll play an album and it'll skip the first 3 or 4 tracks, then when it plays it'll stop again. Putting aside any functional deficiencies, the app is not fit for purpose from a technical perspective. I'm just happy I sold my arc/sub/one setup prior to the app release. Best I can do now is to use my roam as a very expensive Bluetooth speaker! Amazed this was released like this.

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2 replies

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  • Prodigy II
  • 1893 replies
  • June 6, 2024

Have you updated the app to the latest version from Tues, and then run the firmware update?

Have you also turned off the router and the mesh, and then turned the router back on followed by the mesh nodes in order of distance, and allowed the speakers to reconnect?


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  • Lyricist III
  • 11 replies
  • June 6, 2024

Try disabling 5ghz on your router. Only using 2.4 ghz worked for me.


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