Update on the Sonos App from Patrick Spence

I think a lot of users here don't/wouldn't venture onto Reddit and would (reasonably, IMHO) assume that if Patrick were to publicly engage then he'd do it on his own forum.

@sjw: you describe me perfectly. And your conclusion is spot on. 

I am not only not on Reddit, but this is the only place I write on, on the net. 

Now that this Spence is confirmed to be legit, his behaviour is completely beyond my understanding. At 65, I am probably just old fashioned and out of sync with the Spence generation and how it seems to think and operate.

PS: Gobsmacked. Correct term?

I don’t know if having a registered Sonos unit is a prerequisite for membership here; it ought to be.

In which case Spence is being defended for his absence from here, and for not facing people that pay him his salary etc., never mind how rude they are? Where they are also subject to moderation by Corry?

But choosing to and having the time to be on Reddit that is open to those that don’t have any Sonos units?

In my book, that is just a broad yellow streak on display.

I can’t imagine anyone without a Sonos speaker would be bothered to turn up to a Reddit Q&A featuring the CEO of Sonos? So the audience would still be Sonos owners - and reading all the replies to his answers clearly backs that up. They will all have helped ‘pay his salary’.

If Reddit has a bigger active audience of Sonos users than this forum, then that should certainly be the place for a Q&A. There are probably only c.100 active, regular users over any given period on this forum (obviously there will be lots of read-only visitors). Reddit will be home to a many times more active contributors as that is where online audiences are in 2024.

(The nature of the internet is such that information can be found easily wherever it is - so simply clicking on the link to the Reddit Q&A enables the answers to those questions to be read, even by Sonos forum users.)

By that logic, Sonos should do their other Q & A sessions there too? Instead of promoting it there and telling them to come here and increase footfall here and be able to moderate it better too?

The only reason I can think of for this behaviour is to allow deniability by Sonos Inc. If Spence spouted things the way he is doing on Reddit, on a Sonos Inc. website, Sonos could be exposed to all manners of legal actions and measures.

I see the hand of lawyers in this behaviour. Between them and Spence, it is a toss up.

It doesn’t matter where he says things in terms of culpability! 

What ‘behaviour’? Doing a legitimate Q&A on Reddit? I am sure the legal team will have run their rule over the answers before they were posted, and the comms team would have had a hand it setting this up and overseeing it. It looked organic but it will have all be done by-the-book.

In that case it is just weaselling out on his company’s forum.

Moderator Note: Modified in accordance with the Community Code of Conduct.

Hi  @almazri @Rhonny @Kumar 

I will warn you all now - do not start up your nonsense again.

Just go ahead and ban me. That will be par for the Sonos course.