Sonos Official

Update on the Sonos App from Patrick Spence

Related content:CommunitySonos

Forum|Forum|2 years ago
July 25, 2024
986 replies
53970 views

Hello everyone,

We wanted to take a moment to address concerns regarding our new app that launched in May. At Sonos, delivering an exceptional experience is paramount to all that we do. Unfortunately, your experiences over the past several weeks have fallen short of our commitment to you.

Today, our CEO Patrick Spence published a letter that includes a detailed update on the progress we’ve been making and plans going forward. You can read the full letter here.

We sincerely appreciate your patience and continued support. We are working hard to earn back your trust and are more committed than ever to delivering a consistently great Sonos experience for everyone.

Thank you all for your patience,
Your Sonos Team

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Show previous replies

G

Gareth Wilkins

Contributor I

Is it just me or can we still not simply delete a track from the queue - amongst all the other things that still need a fix? You would have thought that was a fairly basic function?

M

mistyoptic

Avid Contributor III

Is it just me or can we still not simply delete a track from the queue - amongst all the other things that still need a fix? You would have thought that was a fairly basic function?

I think that’s part of the Music Library functionality that was “never removed” 🙄

along with the ability to access parts of the album/composer/genre etc. list by entering a letter rather than scroll all the way through when you need to play Verdi…

I

Ian_S

Prodigy III

Is it just me or can we still not simply delete a track from the queue - amongst all the other things that still need a fix? You would have thought that was a fairly basic function?

I think that’s part of the Music Library functionality that was “never removed” 🙄

along with the ability to access parts of the album/composer/genre etc. list by entering a letter rather than scroll all the way through when you need to play Verdi…

At least you’re only looking for Verdi. I quite like ZZ top…

Stanley_4

Grand Maestro

I’d not ask for a few hours of Spence’s time here, but it would be really nice to not see the note at the top of the forum that is currently 28 days stale.

Maybe some of the staff here could gently nudge someone to not only get that updated but schedule weekly updates, even if they just say we are still on track or we have slipped a week.

K

Kumar

I’d not ask for a few hours of Spence’s time here

Neither would I, he should either be in the war room or asleep resting.

The objection is to his spending time on Reddit in preference to here, if, as he has shown, he has the time for such activity.

S

StefanT

Trending Lyricist I

Isnt there ANYONE on Sonos that could help getting my players work again?

I have players for over 20000 dollars connected but dead.……

is this the way Sonos would like to handle their customers????

S

StefanT

Trending Lyricist I

Isnt there ANYONE on Sonos that could help getting my players work again?

I have players for over 20000 dollars connected but dead.……

is this the way Sonos would like to handle their customers????

Since May…….

Ken_Griffiths

Isnt there ANYONE on Sonos that could help getting my players work again?

I have players for over 20000 dollars connected but dead.……

is this the way Sonos would like to handle their customers????

Since May…….

This is a Sonos ‘user’ community - with some Sonos employees here who act as moderators (clearly identified). Have you called Sonos Support about the matter? - LINK

Users here will gladly try to assist, but you need to give more detail of the local network setup, products and controllers - but it sounds like you perhaps maybe better off discussing the issues seen with the Sonos Support Staff.

K

Kumar

with some Sonos employees here who act as moderators (clearly identified).

We only have Sonos’ word for that “clearly identified” part and Sonos word is not of the best repute these days.

Of course, any Sonos attempts of the kind I am alluding to would be a lot more subtle that the ones we keep seeing here, and I am not referring to you, Ken.

V

Veeper

Prominent Collaborator I

The worst part about this fiasco is that nothing is ever anyone’s fault. It’s just a “misstep” that customers have faulty gear. No one to blame, nowhere to be heard. Just a bunch of platitudes and sycophants that live on here, fielding interference for a company that appears to be too cool for their pleb customers.

AMPx2, One SLx6, Play5x2, SUBx2, Play1x2, Move, Roam (Yuck), ARC, PlayBar, Beam, SYMFONISKx2, Awful New App.

Show more replies

Sign up

Login to the community