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July 25, 2024

Update on the Sonos App from Patrick Spence

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  • July 25, 2024
  • 986 replies
  • 53970 views
Update on the Sonos App from Patrick Spence

Hello everyone,

We wanted to take a moment to address concerns regarding our new app that launched in May. At Sonos, delivering an exceptional experience is paramount to all that we do. Unfortunately, your experiences over the past several weeks have fallen short of our commitment to you.

Today, our CEO Patrick Spence published a letter that includes a detailed update on the progress we’ve been making and plans going forward. You can read the full letter here.

We sincerely appreciate your patience and continued support. We are working hard to earn back your trust and are more committed than ever to delivering a consistently great Sonos experience for everyone.

Thank you all for your patience,
Your Sonos Team

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      986 replies

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      Kumar
      August 24, 2024

      The worst part about this fiasco is that nothing is ever anyone’s fault. 

      Your network is responsible for the fiasco - or did you forget?:-)

        Kumar
        August 24, 2024

        Just a bunch of platitudes and sycophants that live on here, fielding interference for a company that appears to be too cool for their pleb customers.

        I haven’t seen this sentiment better expressed for a long time. Bravo.

          JCR28
          JCR28
          Trending Lyricist I
          August 25, 2024
          Since May I have been very critical of this update.....But since version 80.06.04 of August I no longer have any prohibitive defect. Only a few details, such as the display of the cover of the current disc on the speaker page and sometimes a certain slowness when starting up...... My configuration: pair of play5, 3 x era100, Android 11 Ui3.1, Spotify premium..
           
           
           
          adfa
          Lyricist I
          August 25, 2024

          Spent over 2K  at the beginning of 2024 to get a Sonos system. I’m wishing I kept my old Bose Lifestyle 650.  Now I’m categorically disappointed and resigned. Sonos will never find me as a returning customer and I’ll not recommend their products to anyone. 

            HimMich
            Trending Lyricist I
            August 26, 2024

            Where is the update like promise, there is two way, or Sonos lie or they don’t know how to fix the problem.😡

              Toolio
              Prodigy II
              August 27, 2024

              I suppose it's just coincidence that the "Update on the Sonos App from Patrick Spence” flag that used to appear every time I visited these forums disappeared as soon as Sonos broke its promise of regular updates every two weeks to fix the “courageous” app. 😄

                StefanT
                Trending Lyricist I
                August 27, 2024

                Where is the update like promise, there is two way, or Sonos lie or they don’t know how to fix the problem.😡

                We are still having three systems (sites) with no working Sonos products at all! Since may!!!

                🤬🤬🤬🤬🤬🤬🤬🤬🤬

                GC3
                Headliner I
                August 27, 2024

                Where is the update like promise, there is two way, or Sonos lie or they don’t know how to fix the problem.😡

                80.07.05 (Android)
                80.07.03 (iOS)

                Release date: 8/27/2024

                In this update:

                This release will be gradually rolled out to users over several days. Customers can check for updates in their iOS / Android app store and download the latest version of the Sonos app once it's available to them.

                 

                • Accessibility improvements in Settings
                • Improved smoothness and reliability for product setup
                • Added the ability to clear the queue on Android
                • Added Night Mode toggle in Room Settings for sound bars
                  Ken_Griffiths
                  Ken_Griffiths
                  August 27, 2024

                  We are still having three systems (sites) with no working Sonos products at all! Since may!!!

                  As mentioned to you last week …This is a Sonos ‘user’ community - with some Sonos employees here who act as moderators. Have you still not called Sonos Support about the matter you’re experiencing at your three sites? - If not, then see this LINK to contact them.

                  Flux33
                  Contributor I
                  August 28, 2024

                  Well, this update is crap. And every fix they try is the same, crap. 
                   

                  Can Sonos please just put it back to the not so great app it was before? At least then I had a stronger chance of listening to some music for one evening. Not five minutes. 

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