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July 25, 2024

Update on the Sonos App from Patrick Spence

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  • July 25, 2024
  • 986 replies
  • 53970 views
Update on the Sonos App from Patrick Spence

Hello everyone,

We wanted to take a moment to address concerns regarding our new app that launched in May. At Sonos, delivering an exceptional experience is paramount to all that we do. Unfortunately, your experiences over the past several weeks have fallen short of our commitment to you.

Today, our CEO Patrick Spence published a letter that includes a detailed update on the progress we’ve been making and plans going forward. You can read the full letter here.

We sincerely appreciate your patience and continued support. We are working hard to earn back your trust and are more committed than ever to delivering a consistently great Sonos experience for everyone.

Thank you all for your patience,
Your Sonos Team

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      986 replies

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      GC3
      Headliner I
      August 28, 2024

      Well, this update is crap. And every fix they try is the same, crap. 
       

      Can Sonos please just put it back to the not so great app it was before? At least then I had a stronger chance of listening to some music for one evening. Not five minutes. 

      It's crap how, please? This update specifically.

      StefanT
      Trending Lyricist I
      August 28, 2024

      For exempel: NONE of my around 20 speakers/players work, I can’t update them, update fails, etc etc etc.

       

      Wakeup should play every weekday at 6am, it doesn’t. But this morning it played, but just for three minutes, not half an hour as requested.

       

      it’s easier to say what IS working: NOTHING!

      Silverthorn
      Prodigy II
      August 28, 2024

      Is there an ETA when the ambient setting for my rear surrounds will be working again? Is it a know issue?

       

      @Corry P ?

      "I saw the Stooges and the MC5"
      Corry P
      Corry P
      Sonos Staff
      August 28, 2024

      Hi @Silverthorn 

      I haven’t heard of any such known issue, no. I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

      "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
        HimMich
        Trending Lyricist I
        August 28, 2024

        Fun fun fun,

         

        On update Trueplay still not work, perhaps my Apple library coming in 2044, really I think you are good for update the bug on this app but never you repair, it’s funny, I will sale my sonos systeme if someone want put one euros, no need to work more one minute with you, tired buy something not work like you want sale and I stop lost my time with this brand. 😡

        Xooish
        Lyricist I
        August 28, 2024

        This is beyond a joke now, when will the app work like before the update from hell ? Please revert to old app when everything just worked, never mind contacting support, you shouldn’t have to. 

        Tonkenna
        Contributor II
        August 29, 2024

        I’ve solved most of my problems by using AirMusic and iBroadcast, thereby avoiding the new Sonos App completely. My phone is the conduit for all my audio, cutting out the app. It’s not complete, but it’s close enough.

        jun_man
        Lyricist III
        August 29, 2024

        Downloaded the latest app update. Are alarms working yet? Of course not… it’s so tiresome, I just can’t understand why this hasn’t been fixed yet. Very sympathetic to everyone else who feels like this is just banging your head on a brick wall.

        Still not happy Jan
        Lyricist I
        August 30, 2024

        The reality is we all own expensive Sonos kit which we are struggling to enjoy before the new app is utterly dysfunctional. Comments online are scathing and the rectification plan spans months - all the while there seems to be little to no progress. 

        Comments in this ‘Community’ are over 1 month old - I suspect this forum is being throttled. 

        What is needed is real rectification action and clear honest communication about progress.  

        I would suggest withdrawing the new app and reverting to it predecessor until this mess is fixed and the new app properly tested.

         

         

          Beeb
          Lyricist I
          September 4, 2024

          Just listed my speakers on eBay !

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