Sonos Official

Update on the Sonos App from Patrick Spence

Related content:CommunitySonos

Forum|Forum|2 years ago
July 25, 2024
986 replies
53970 views

Hello everyone,

We wanted to take a moment to address concerns regarding our new app that launched in May. At Sonos, delivering an exceptional experience is paramount to all that we do. Unfortunately, your experiences over the past several weeks have fallen short of our commitment to you.

Today, our CEO Patrick Spence published a letter that includes a detailed update on the progress we’ve been making and plans going forward. You can read the full letter here.

We sincerely appreciate your patience and continued support. We are working hard to earn back your trust and are more committed than ever to delivering a consistently great Sonos experience for everyone.

Thank you all for your patience,
Your Sonos Team

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B

beynym

World-Class Superstar

Just listed my speakers on eBay !

And why do you think we need to know?

R

Rhonny

Prodigy III

Just listed my speakers on eBay !

That’s good, I was just wondering if you were going to do that.

1

112821139

Lyricist I

JP-Cnd

Il have 4 Sonos S1 And today (Sep-7-2024) I lost every thing. Cannot update or play my own music. What wrong SONOS. How come I cannot keep my orignal software with my original speakers. Why should I update went I am satisfied with what I have. I an understand upgrade for security but for improvement that disallow me to make use of a product that a purpose in good-fate. I find this unacceptable.

skullc

Prodigy III

JP-Cnd

Il have 4 Sonos S1 And today (Sep-7-2024) I lost every thing. Cannot update or play my own music. What wrong SONOS. How come I cannot keep my orignal software with my original speakers. Why should I update went I am satisfied with what I have. I an understand upgrade for security but for improvement that disallow me to make use of a product that a purpose in good-fate. I find this unacceptable.

No idea why you updated your software I am still on 16.1 app version and 16.1.1 firmware and I have auto update turned off on Apple and in the Sonos App so you either manually clicked update or left auto updates on that’s down to you

mine still working on old software

Network= livewire cpe pro 3 +eero 6 pro wireless

K

kassey22000

Enthusiast II

This just about says it all! Sold all of our shares of Sonos 2 days after this debacle. Never again Spence!

https://www.forbes.com/sites/danpontefract/2024/08/24/the-sound-of-failure-at-sonos/

X

Xooish

Lyricist I

Any updates Patrick Spence ? or are you hiding !!

M

Martin.CG

Lyricist II

I wonder what happened to the "biweekly cadence" of updates? The last one was Aug 27. The new app still takes several minutes to launch.

G

Gaham

Headliner I

Any updates Patrick Spence ? or are you hiding !!

He chooses not to engage with users in this community.

Belly M

I wonder what happened to the "biweekly cadence" of updates? The last one was Aug 27. The new app still takes several minutes to launch.

There was a firmware update last Tuesday, iOS App update today and Android due 24th

J

jun_man

Lyricist III

Firmware update done. App update done. Nothing fixed. Just feels like the wheels are really coming off now.

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