Sonos Official

Update on the Sonos App from Patrick Spence

Related content:CommunitySonos

Forum|Forum|2 years ago
July 25, 2024
986 replies
53970 views

Hello everyone,

We wanted to take a moment to address concerns regarding our new app that launched in May. At Sonos, delivering an exceptional experience is paramount to all that we do. Unfortunately, your experiences over the past several weeks have fallen short of our commitment to you.

Today, our CEO Patrick Spence published a letter that includes a detailed update on the progress we’ve been making and plans going forward. You can read the full letter here.

We sincerely appreciate your patience and continued support. We are working hard to earn back your trust and are more committed than ever to delivering a consistently great Sonos experience for everyone.

Thank you all for your patience,
Your Sonos Team

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M

mistyoptic

Avid Contributor III

Finally approaching the point of giving up with this.

I’ve had Sonos since a bought a BU250 and a Play5 many years ago.

i now have two Amps, a Port, and 6 other speakers plus a Move and a pair of Roams. I can’t use it as I want to because the Music Library function (non-function) is a joke.

I won’t be buying any more after this shambles.

Parents in law have a system, on my recommendation, comprising three Ones and a Beam. They can no longer play the music I spent hours ripping for them unless they shell out for a new NAS drive. Thankfully they are still on S2 because of the age of their iPad otherwise I’d be in even more bad books.

Biggest own goal since Ratner dissed his own products

Ken_Griffiths

Finally approaching the point of giving up with this.

I’ve had Sonos since a bought a BU250 and a Play5 many years ago.

i now have two Amps, a Port, and 6 other speakers plus a Move and a pair of Roams. I can’t use it as I want to because the Music Library function (non-function) is a joke.

I won’t be buying any more after this shambles.

Parents in law have a system, on my recommendation, comprising three Ones and a Beam. They can no longer play the music I spent hours ripping for them unless they shell out for a new NAS drive. Thankfully they are still on S2 because of the age of their iPad otherwise I’d be in even more bad books.

Biggest own goal since Ratner dissed his own products

If the Parents-in-Law have a NAS that only supports SMBv1, then they likely need to upgrade anyway, what NAS make/model is it?

C

Cheshire Cat

Contributor I

Apparently Sonos has changed its mind about resurrecting the old app because, according to Spence, it’s “less reliable and less stable than you remember.” But then he goes on to suggest that it’s too buggy and unreliable because of the latest firmware updates. So Mr Spence, is the problem our memories, or the fact that your organisation has screwed not only the new app but also the old app in a unique feat of corporate incompetence? I think we know the answer.

One has to hand it to Spence. The chutzpah, the arrogance, the dissembling, the utter contempt for customers, all while continuing to trouser a small fortune in remuneration whilst playing us all for fools. He’s not fit to run a bath, let alone a business like Sonos.

M

mistyoptic

Avid Contributor III

Finally approaching the point of giving up with this.

I’ve had Sonos since a bought a BU250 and a Play5 many years ago.

i now have two Amps, a Port, and 6 other speakers plus a Move and a pair of Roams. I can’t use it as I want to because the Music Library function (non-function) is a joke.

I won’t be buying any more after this shambles.

Parents in law have a system, on my recommendation, comprising three Ones and a Beam. They can no longer play the music I spent hours ripping for them unless they shell out for a new NAS drive. Thankfully they are still on S2 because of the age of their iPad otherwise I’d be in even more bad books.

Biggest own goal since Ratner dissed his own products

If the Parents-in-Law have a NAS that only supports SMBv1, then they likely need to upgrade anyway, what NAS make/model is it?

It’s a Netgear ReadyNAS duo. They have no need to update it. Its SOLE function is a server for them to listen to their CDs on Sonos and to view their old photos on the TV. There’s nothing that is a security issue so, for them, it is/was a satisfactory unit. Until now

Ken_Griffiths

If the Parents-in-Law have a NAS that only supports SMBv1, then they likely need to upgrade anyway, what NAS make/model is it?

It’s a Netgear ReadyNAS duo. They have no need to update it. Its SOLE function is a server for them to listen to their CDs on Sonos and to view their old photos on the TV. There’s nothing that is a security issue so, for them, it is/was a satisfactory unit. Until now

FWIW anyway, it looks like that NAS can be upgraded to SMBv2 (or higher) even though it’s no longer supported by the manufacturer, which will allow it to be used with the new Sonos App. See this link:

https://community.netgear.com/t5/ReadyNAS-Storage-Apps-Old-Legacy/How-to-Enable-SMB2-on-ReadyNAS-Duo-running-RAIDiator-4-1-16/td-p/1705629

K

Kumar

So Mr Spence, is the problem our memories, or the fact that your organisation has screwed not only the new app but also the old app in a unique feat of corporate incompetence? I think we know the answer.

If that Spence on the other forum discussion is indeed CEO Spence, he has said there they screwed up in the manner you have suggested. In just a few more words!

M

mistyoptic

Avid Contributor III

If the Parents-in-Law have a NAS that only supports SMBv1, then they likely need to upgrade anyway, what NAS make/model is it?

It’s a Netgear ReadyNAS duo. They have no need to update it. Its SOLE function is a server for them to listen to their CDs on Sonos and to view their old photos on the TV. There’s nothing that is a security issue so, for them, it is/was a satisfactory unit. Until now

FWIW anyway, it looks like that NAS can be upgraded to SMBv2 (or higher) even though it’s no longer supported by the manufacturer, which will allow it to be used with the new Sonos App. See this link:

https://community.netgear.com/t5/ReadyNAS-Storage-Apps-Old-Legacy/How-to-Enable-SMB2-on-ReadyNAS-Duo-running-RAIDiator-4-1-16/td-p/1705629

I’ll look into that. Thanks

K

Kumar

This below on reddit is looking legit to me:

Here’s a word from Patrick before we kick this off:

Hello everyone. I’m excited to be here. I’ve been very focused on #fixingtheapp, but also realize the importance of engaging directly with our passionate community to get your feedback and ideas. I hope I can provide some clarity today on what we’re doing on the app and all things Sonos.
While the app remains my #1 priority, I’m going to pop back on Reddit some nights and weekends to engage on the most upvoted questions. So today is just the start of our conversation.
Now let’s dive into your questions…

Patrick being CEO Spence is what this looks like.

The obvious question then - why on reddit? Why not here @Corry P ?

What am I missing?

Corry P

Sonos Staff

Hi @Kumar

My assumption is that Reddit has more visitors. Maybe that is a question you can ask him the next time he does a session on Reddit?

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

S

sjw

Local Superstar

I've asked the same question here @Kumar .

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