Sonos Official

Update on the Sonos App from Patrick Spence

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Forum|Forum|2 years ago
July 25, 2024
986 replies
53970 views

Hello everyone,

We wanted to take a moment to address concerns regarding our new app that launched in May. At Sonos, delivering an exceptional experience is paramount to all that we do. Unfortunately, your experiences over the past several weeks have fallen short of our commitment to you.

Today, our CEO Patrick Spence published a letter that includes a detailed update on the progress we’ve been making and plans going forward. You can read the full letter here.

We sincerely appreciate your patience and continued support. We are working hard to earn back your trust and are more committed than ever to delivering a consistently great Sonos experience for everyone.

Thank you all for your patience,
Your Sonos Team

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Corry P

Sonos Staff

Hi @R999

Basically, what @sjw said.

In addition, though, any computer should be capable of running SMBv2/3 (possibly barring Windows 95 or something equally outdated) - it’s just older NAS drives that would be limited to SMBv1.

There certainly seems to be quite a few people with Macs that are still having issues with SMBv1, however. I’m not overly familiar with Macs, but I understand the steps outlined at https://support.apple.com/102050 should address this issue, but we are investigating further. My recommendation to these people would be to upload their libraries to a cloud-based location (like iBroadcast.com or YouTube Music) - not only will you be able to listen to your library, but it serves as a useful backup too.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Corry P

Sonos Staff

Hi @R999

So there are older speakers that will work on SMBv1 but not capable of supporting the later versions of the protocol and effectively my solution is to remove them from my set up?

All Sonos speakers on S2 software support SMBv2/3.

No speakers on S1 software support SMBv2/3, but they all support SMBv1.

As I’m running a new Mac I’m assuming that it is not defaulting to using SMBv1 - is this correct?

I certainly hope so! See the link in my previous post, however.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

R

R999

Trending Lyricist I

Hi @R999

So there are older speakers that will work on SMBv1 but not capable of supporting the later versions of the protocol and effectively my solution is to remove them from my set up?

All Sonos speakers on S2 software support SMBv2/3.

No speakers on S1 software support SMBv2/3, but they all support SMBv1.

As I’m running a new Mac I’m assuming that it is not defaulting to using SMBv1 - is this correct?

I certainly hope so! See the link in my previous post, however.

I hope this helps.

Thanks for the help, guys. Clarified my last few remaining crumbs of hope. I think I’m at the end of my journey - nothing has worked for me and I have realised this product is simply not for me - the moment I’m having to adjust code using an article intended only for qualified Apple administrators just to get some speakers working has to the end.

M

Michael.B

Enthusiast II

Hi @MoPac

At present, gapless playback of spatial audio is not yet supported. Gapless playback presently works with lossless, stereo audio from Apple Music.

We do plan on bringing this to Sonos in time but it’s no simple task, and, as you rightly point out, there are more pressing concerns at present. The workaround for now is to disable spatial audio playback:

Disable Spatial Music in Sonos to play Lossless

1. Open the Sonos app for iOS or Android.
2. Navigate to Settings, and select the appropriate Room.
3. Under Sound, toggle Spatial Music off.

I hope this helps.

Bravo @Corry P !
I’m happy to see at long last the official comment from Sonos representative about the issue with gapless playback of spatial audio and the plans to fix it.

I wrote about this problem months ago in the dedicated thread about gapless playback, and that time there were no comment from Sonos staff that they know and acknowledge the issue.

I’m listening a lot of albums with gapless track sequences, so I have to keep Spatial Music on my Era 300 turned off most of the time. I really hate those pauses and glitches instead of perfect gapless playing like on vinyl or CD. They ruin the listening experience and drive me crazy.
I’m sure that I’m not alone about this.

J

j-pkeates

Lyricist III

Thanks for the help, guys. Clarified my last few remaining crumbs of hope. I think I’m at the end of my journey - nothing has worked for me and I have realised this product is simply not for me - the moment I’m having to adjust code using an article intended only for qualified Apple administrators just to get some speakers working has to the end.

I’m pretty much there too.

I’ve been a customer of Sonos since around 2007/8. And today I realised I’ve just given up.

Maybe it’s an opportunity to try something new.

almazri

Prodigy I

Thanks for the help, guys. Clarified my last few remaining crumbs of hope. I think I’m at the end of my journey - nothing has worked for me and I have realised this product is simply not for me - the moment I’m having to adjust code using an article intended only for qualified Apple administrators just to get some speakers working has to the end.

I’m pretty much there too.

I’ve been a customer of Sonos since around 2007/8. And today I realised I’ve just given up.

Maybe it’s an opportunity to try something new.

Bluesound released new hardware today, it’s a sign 🤣

Moderator Note: Modified in accordance with the Community Code of Conduct.

Stanley_4

Grand Maestro

The last time there was a big about turn from Sonos was back in March 2020 when a public uproar forced Sonos to reverse the bricking of old speakers tactic as part of the discount for new speakers, with an apology from Spence. At that time Sonos apologists had said for weeks prior to the about turn that Sonos does not do about turns. There was no little consternation from said apologists at that time when Sonos about turned; from one of them even about how upset he was that other users would not have to suffer from what he did via his old speakers being bricked in his rush to upgrade with the 30% discount on offer. Those that know how to search, will find this sentiment in his posts from that time.

To be clear here, there was no about turn here. Every Sonos that was bricked remained bricked.

There was a policy change that removed the requirement that equipment be bricked.

You can be sure I asked, as I lost four very expensive Sonos by jumping on the upgrade offer right away instead of waiting. While I was happy for folks that got the better deal later I don’t believe I wished anyone ill, only noted that Sonos had upset a lot of loyal, early adopters with the decision to just write them and their concerns off.

I still think what I got was a pretty good deal, just not as good as I could have gotten by waiting, so more butt-hurt than really angry.

K

Kumar

The last time there was a big about turn from Sonos was back in March 2020 when a public uproar forced Sonos to reverse the bricking of old speakers tactic as part of the discount for new speakers, with an apology from Spence. At that time Sonos apologists had said for weeks prior to the about turn that Sonos does not do about turns. There was no little consternation from said apologists at that time when Sonos about turned; from one of them even about how upset he was that other users would not have to suffer from what he did via his old speakers being bricked in his rush to upgrade with the 30% discount on offer. Those that know how to search, will find this sentiment in his posts from that time.

To be clear here, there was no about turn here. Every Sonos that was bricked remained bricked.

There was a policy change that removed the requirement that equipment be bricked.

You can be sure I asked, as I lost four very expensive Sonos by jumping on the upgrade offer right away instead of waiting. While I was happy for folks that got the better deal later I don’t believe I wished anyone ill, only noted that Sonos had upset a lot of loyal, early adopters with the decision to just write them and their concerns off.

I still think what I got was a pretty good deal, just not as good as I could have gotten by waiting, so more butt-hurt than really angry.

I was not referring to you, although your response is still useful as a summary for those that were not here in March 2020.

In my book, the policy change WAS the about turn; Sonos fans, for weeks prior to it, were claiming it can’t happen and were left with egg on their face when it happened along with the first of many Spence apologies.

Many must have felt like you have said in the last part of your quote. But there was one notable, that is still here and knows who he is, that expressed strong unhappiness that folks that did not jump to bite at the Sonos carrot the day it was held out, were now getting a better deal than what he did. More anger there, less butt-hurt.

I do not recall what you said at the time, but I have no trouble accepting what you say to be how it would have been said by you then.

A

Anonymous

Hello everyone,

We wanted to take a moment to address concerns regarding our new app that launched in May. At Sonos, delivering an exceptional experience is paramount to all that we do. Unfortunately, your experiences over the past several weeks have fallen short of our commitment to you.

Today, our CEO Patrick Spence published a letter that includes a detailed update on the progress we’ve been making and plans going forward. You can read the full letter here.

We sincerely appreciate your patience and continued support. We are working hard to earn back your trust and are more committed than ever to delivering a consistently great Sonos experience for everyone.

Thank you all for your patience,
Your Sonos Team

The app is getting worse and my whole speaker system not use able, nothing is happening to resolve this!! What a pile of Sh*t. Used to love these products and brand now they just make me angry every day!

R

RCB11

Contributor I

The new app is horrible. My system sucks now!! Huge fail!!

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Disable Spatial Music in Sonos to play Lossless

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