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July 25, 2024

Update on the Sonos App from Patrick Spence

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  • July 25, 2024
  • 986 replies
  • 53971 views
Update on the Sonos App from Patrick Spence

Hello everyone,

We wanted to take a moment to address concerns regarding our new app that launched in May. At Sonos, delivering an exceptional experience is paramount to all that we do. Unfortunately, your experiences over the past several weeks have fallen short of our commitment to you.

Today, our CEO Patrick Spence published a letter that includes a detailed update on the progress we’ve been making and plans going forward. You can read the full letter here.

We sincerely appreciate your patience and continued support. We are working hard to earn back your trust and are more committed than ever to delivering a consistently great Sonos experience for everyone.

Thank you all for your patience,
Your Sonos Team

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      986 replies

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      bob53
      Lyricist III
      August 17, 2024

      P45=the sack

        StefanT
        Trending Lyricist I
        August 17, 2024

        THAT IS A MINIMUM!!!!

        bob53
        Lyricist III
        August 17, 2024

        MR SPENCE

        IF YOU READ THESE REPLIES 

        BRING BACK THE PREVIOUS SOFTWARE 

        RIGHT NOW

        THEN CLEAR YOUR DESK 🤬

          sjw
          Local Superstar
          August 17, 2024

          The software engineers & the management should be given their P45

          I do think there are bugs being introduced in some releases lately that shouldn't have made it to release but these people are in a difficult and pressured position now and I imagine are pretty much forced to release or sign off code they're really not happy with.  (The QA process appears to have taken a back seat if not quite thrown out of the window..)

          Those decisions are obviously made by managers above them. How far up we go depends on one's point of view I suppose - but we're way past the bad decision to release the new App in the first place and sooooo many have been made since and are continuing to be made…

          Often the book stops at the top but we don't know the internal politics in play.

          A strange analogy recently posted was the actual head of the company (Patrick Spence) is like an important player in the team and not the actual coach or owner making key strategic decisions.  Yes, ridiculous…

          The software engineers & the management should be given their P45

          P45? 

          It's a piece of paperwork you get in the UK upon termination of employment….

            StefanT
            Trending Lyricist I
            August 17, 2024

            The software engineers & the management should be given their P45

            I do think there are bugs being introduced in some releases lately that shouldn't have made it to release but these people are in a difficult and pressured position now and I imagine are pretty much forced to release or sign off code they're really not happy with.  (The QA process appears to have taken a back seat if not quite thrown out of the window..)

            Those decisions are obviously made by managers above them. How far up we go depends on one's point of view I suppose - but we're way past the bad decision to release the new App in the first place and sooooo many have been made since and are continuing to be made…

            Often the book stops at the top but we don't know the internal politics in play.

            A strange analogy recently posted was the actual head of the company (Patrick Spence) is like an important player in the team and not the actual coach or owner making key strategic decisions.  Yes, ridiculous…

            The software engineers & the management should be given their P45

            P45? 

            It's a piece of paperwork you get in the UK upon termination of employment….

            QA??? Did you write QA???!!!!……..

            WHERE is the QUALITY in ANY of these releases from May?????

              bob53
              Lyricist III
              August 17, 2024

              These speakers cost hundreds of $€£ and the software is completely *

               *Moderator Note: Modified in accordance with the Community Code of Conduct.*

                StefanT
                Trending Lyricist I
                August 17, 2024

                These speakers cost hundreds of $€£ and the software is completely *

                *Moderator Note: Modified in accordance with the Community Code of Conduct.*

                You are COMPLETELY RIGHT there!!!!

                  bob53
                  Lyricist III
                  August 17, 2024

                  We can only live in hope 🙏 

                    StefanT
                    Trending Lyricist I
                    August 17, 2024

                    We can only live in hope 🙏 

                    OR in a competitor product…….

                      bob53
                      Lyricist III
                      August 17, 2024

                      Yeh definitely had thoughts about that 👍

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