Sonos Official

Update on the Sonos App from Patrick Spence

Related content:CommunitySonos

Forum|Forum|2 years ago
July 25, 2024
986 replies
53971 views

Hello everyone,

We wanted to take a moment to address concerns regarding our new app that launched in May. At Sonos, delivering an exceptional experience is paramount to all that we do. Unfortunately, your experiences over the past several weeks have fallen short of our commitment to you.

Today, our CEO Patrick Spence published a letter that includes a detailed update on the progress we’ve been making and plans going forward. You can read the full letter here.

We sincerely appreciate your patience and continued support. We are working hard to earn back your trust and are more committed than ever to delivering a consistently great Sonos experience for everyone.

Thank you all for your patience,
Your Sonos Team

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Show previous replies

almazri

Prodigy I

I don’t expect them to care, but maybe I’m old fashioned in that I do expect them to not lie and say the app will have the same functionality as the old one to entice me to install. Then take 6 months and probably way longer to not just fix the never ending stream of bugs but also get back to feature parity with 16.1.

M

mcarruth

Lyricist I

Fire your software engineering leadership. The Sonos app has been bad for a long time and is now totally unusable. You don’t have the right engineering leadership. Fire them and start over. The hardware is amazing - I am a long time Sonos customer with 10 devices. I’m going to sell them all because I can’t use them with your software.

S

StefanT

Trending Lyricist I

Fire your software engineering leadership. The Sonos app has been bad for a long time and is now totally unusable. You don’t have the right engineering leadership. Fire them and start over. The hardware is amazing - I am a long time Sonos customer with 10 devices. I’m going to sell them all because I can’t use them with your software.

Thank you for adding this, I have spent days with this * release just to get the answer from support: “you have a corporate firewall…. THAT’S your problem!”

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

K

kassey22000

Enthusiast II

https://www.digitaltrends.com/home-theater/sonos-ceo-patrick-spence-should-step-down/

Yup!

“You break it, you buy it!” & “Don’t let the door hit ya where the good lord split ya!”

B

bob53

Lyricist III

What a * disgrace, I've had sonos for years but this update is a complete abortion,

Mr Spence do the right thing and submit your resignation and let someone sort this complete mess out🤬

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

S

StefanT

Trending Lyricist I

THANK YOU FOR AN HONEST REPLY!!!!

WHEN Can we CUSTOMERS use OUR products that we have BOUGHT from you???

U

User834850

Contributor I

Great letter but it has been 23 days and the app is still buggy and terrible experience on Android. What are your engineers doing?

S

StefanT

Trending Lyricist I

Great letter but it has been 23 days and the app is still buggy and terrible experience on Android. What are your engineers doing?

Roll back to S2-version that worked before we all previous customers implode!!!

B

bob53

Lyricist III

The software engineers & the management should be given their P45

S

StefanT

Trending Lyricist I

The software engineers & the management should be given their P45

P45?

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