Sonos Official

Update on the Sonos App from Patrick Spence

Related content:CommunitySonos

Forum|Forum|2 years ago
July 25, 2024
986 replies
53971 views

Hello everyone,

We wanted to take a moment to address concerns regarding our new app that launched in May. At Sonos, delivering an exceptional experience is paramount to all that we do. Unfortunately, your experiences over the past several weeks have fallen short of our commitment to you.

Today, our CEO Patrick Spence published a letter that includes a detailed update on the progress we’ve been making and plans going forward. You can read the full letter here.

We sincerely appreciate your patience and continued support. We are working hard to earn back your trust and are more committed than ever to delivering a consistently great Sonos experience for everyone.

Thank you all for your patience,
Your Sonos Team

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S

StefanT

Trending Lyricist I

Ahhh. Now I understands what QA means….. Quality Anyone?????? No…….

J

JazzDad

Lyricist I

Just returned from holiday to see the update and the thread. SONOS has progressively worsened over the last 2-3 years to the point where I have difficulty playing anything through it. As I write, I can’t access content and one of my products is showing that I’m still listening to a radio show from 10am. No music is currently playing and it is now 9pm. Ultimately, I like the idea of SONOS but the app is awful and as soon as I’m in a position to, I will most likely bin it and move to a competitor.

J

jack_morris

Lyricist III

Making a statement and fixing the issues are totally different. Put your money wihere your mouth is. Still have tons of issues with new app. Move2 is now powering off automatically. When does the horrible customer experience end?

K

kassey22000

Enthusiast II

https://www.wired.com/story/new-sonos-app-is-bad-company-considers-bringing-back-the-old-one/

Oops, another tech pub adds another nail to the coffin.

R

Rhonny

Prodigy III

Making a statement and fixing the issues are totally different. Put your money wihere your mouth is. Still have tons of issues with new app. Move2 is now powering off automatically. When does the horrible customer experience end?

As has been mentioned extensively, updates are rolling out fortnightly. The next one is due early this coming week.

R

Rhonny

Prodigy III

https://www.wired.com/story/new-sonos-app-is-bad-company-considers-bringing-back-the-old-one/

Oops, another tech pub adds another nail to the coffin.

Nope, they’re just quoting the Verge’s nonsense article.

“It isn’t clear whether Sonos will actually let users switch to the previous app version or when such a capability will be available.” Well, that’ll be because it’s not actually happening.

J

jack_morris

Lyricist III

@Rhonny cant wait. Overdue but welcomed.

R

Rhonny

Prodigy III

@Rhonny cant wait. Overdue but welcomed.

Agreed. My system is largely fine (although the app couldn’t find my system for 30 mins this evening…) but I’m looking forward to all these frequent updates coming to a close, knowing the app just works like it’s meant to (with queue management and also playlist management back in place as my playlists could do with revamping - they’re a few months tired now…)

J

jack_morris

Lyricist III

Get playlist working again and keep Move 2 from auto powering down would be good start. Older Ones have been solid.

S

sjw

Local Superstar

@Rhonny cant wait. Overdue but welcomed.

Agreed. My system is largely fine (although the app couldn’t find my system for 30 mins this evening…)…

Come on, sort your network out……

Or use a non-Sonos App.

Or reboot everything again.

Or factory reset stuff again.

Generally, stuff you didn't need to do before the update, but, remember, the App is fiiiiiiiine, it's your network that has the problem, not the App!!!…..

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