Sonos Official

Update on the Sonos App from Patrick Spence

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Hello everyone,

We wanted to take a moment to address concerns regarding our new app that launched in May. At Sonos, delivering an exceptional experience is paramount to all that we do. Unfortunately, your experiences over the past several weeks have fallen short of our commitment to you.

Today, our CEO Patrick Spence published a letter that includes a detailed update on the progress we’ve been making and plans going forward. You can read the full letter here.

We sincerely appreciate your patience and continued support. We are working hard to earn back your trust and are more committed than ever to delivering a consistently great Sonos experience for everyone.

Thank you all for your patience,
Your Sonos Team

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Wary Traveller

Lyricist III

I love @SONOS and love the CEO making a statement. The issue I have is that Patrick states that when the app was released you “found” a number of issues. That wasn’t the problem. The problem was that you literally removed features people used every day. That was a deliberate decision by the developers. So, the apology rings hollow because this statement makes it sound like a software bug and not an oversight or a conscious decision.

So why no downgrade in play store so we can go back to working version why this mess is being fixed? Seems more to this than said

Ken_Griffiths

So why no downgrade in play store so we can go back to working version why this mess is being fixed? Seems more to this than said

I understand that’s because the previous Sonos controller App (or some elements of it) apparently no longer work with the updated Sonos firmware that’s in use by the new Sonos App.

E

ernmalley

Avid Contributor I

So why no downgrade in play store so we can go back to working version why this mess is being fixed? Seems more to this than said

i understand that’s because the previous Sonos controller App apparently no longer works with the updated Sonos firmware that’s in use by the new Sonos App.

But it is within Sonos’s power to restore the firmware to the pre-debacle version as well as make the old app available again. I suspect this would be easier than continuing to flog the dead horse.

W

Wary Traveller

Lyricist III

Maybe, but option should be there, mine is sonos 5 s2 was very happy with old app and being able to go back to it would alleviate all the angst towards sonos, simple option and don't understand why not when this issue has destroyed their reputation. I have no way to play my music library and refuse to pay for streaming to get music I already have.

I have a few friends including a few in hospitaly that are now unhappy not being able to offer their music library for functions, not just home users unhappy. Less platitudes by sonos and more action us what has been asked.:)

Ken_Griffiths

So why no downgrade in play store so we can go back to working version why this mess is being fixed? Seems more to this than said

i understand that’s because the previous Sonos controller App apparently no longer works with the updated Sonos firmware that’s in use by the new Sonos App.

But it is within Sonos’s power to restore the firmware to the pre-debacle version as well as make the old app available again. I suspect this would be easier than continuing to flog the dead horse.

It’s clearly not a dead horse as they’ve already outlined the new App’s development roadmap until the end of October and no doubt more development will likely follow after that.

Ken_Griffiths

Maybe, but option should be there, mine is sonos 5 s2 was very happy with old app and being able to go back to it would alleviate all the angst towards sonos, simple option and don't understand why not when this issue has destroyed their reputation. I have no way to play my music library and refuse to pay for streaming to get music I already have.

I have a few friends including a few in hospitaly that are now unhappy not being able to offer their music library for functions, not just home users unhappy. Less platitudes by sonos and more action us what has been asked.:)

If your friends are in hospitality and using Sonos for functions, would they not just be using Sonos Pro instead?

E

ernmalley

Avid Contributor I

So why no downgrade in play store so we can go back to working version why this mess is being fixed? Seems more to this than said

i understand that’s because the previous Sonos controller App apparently no longer works with the updated Sonos firmware that’s in use by the new Sonos App.

But it is within Sonos’s power to restore the firmware to the pre-debacle version as well as make the old app available again. I suspect this would be easier than continuing to flog the dead horse.

It’s clearly not a dead horse as they’ve already outlined the new App’s development roadmap until the end of October and no doubt more development will likely follow after that.

Maybe. But I suspect it will be lame for the rest of its miserable life :-). And a “development roadmap” that just takes us back to square one after six months of unnecessary pain hardly inspires confidence in the leadership at Sonos. Especially as the new architecture is so SLOOOOOW.

W

Wary Traveller

Lyricist III

No, like many, they were very happy with the way it was, s5 worked and put in some time ago.

If they need to change, it won't be sonos

Ken_Griffiths

@Wary Traveller & @ernmalley,

It’s working okay here, if you find the Sonos App is slow and you’re already running all on your WiFi signal, rather than SonosNet, which usually is slower than a modern routers WiFi signal, perhaps try to steer your compatible devices onto the 5Ghz WiFi band with an SNR level of 45dB, or higher. I found that helped to speed things along and it improved the UX.

See attachments in my earlier post showing the App working on an old iPhone XR.

T

Toolio

Prodigy II

So why no downgrade in play store so we can go back to working version why this mess is being fixed? Seems more to this than said

i understand that’s because the previous Sonos controller App apparently no longer works with the updated Sonos firmware that’s in use by the new Sonos App.

But it is within Sonos’s power to restore the firmware to the pre-debacle version as well as make the old app available again. I suspect this would be easier than continuing to flog the dead horse.

It’s clearly not a dead horse as they’ve already outlined the new App’s development roadmap until the end of October and no doubt more development will likely follow after that.

Not a live horse either, since they're announcing the “resurrection” of what we all had for so long. It seems that, in the eyes of Sonos, getting back to the status quo is some kind of miracle. Personally, I think this is a giant boondoggle that has caused countless numbers of Sonos customers, including me, unnecessary trouble, time and effort. We've all been turned into beta testers of very bad systems and software.

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