Sonos Official

Update on the Sonos App from Patrick Spence

Related content:CommunitySonos

986 replies
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Hello everyone,

We wanted to take a moment to address concerns regarding our new app that launched in May. At Sonos, delivering an exceptional experience is paramount to all that we do. Unfortunately, your experiences over the past several weeks have fallen short of our commitment to you.

Today, our CEO Patrick Spence published a letter that includes a detailed update on the progress we’ve been making and plans going forward. You can read the full letter here.

We sincerely appreciate your patience and continued support. We are working hard to earn back your trust and are more committed than ever to delivering a consistently great Sonos experience for everyone.

Thank you all for your patience,
Your Sonos Team

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S

StefanT

Trending Lyricist I

No skit Charlie, but you Rhonny is happy with Sonos products at the moment???

R

Rhonny

Prodigy III

No skit Charlie, nut you Rhonny is happy with Sonos products at the moment???

Yes, no issues here but I’m not getting drawn back into that. (It’s not my fault it’s working well.)

S

StefanT

Trending Lyricist I

Happy for you Rhonny the skit is working, but I have a lot of players NOT working, and I’m not alone in the world!!!

R

Rhonny

Prodigy III

Happy for you Rhonny the skit is working, but I have a lot of players NOT working, and I’m not alone in the world!!!

No you’re not, and I hope they sort it for you and others soon.

E

Expanasonic

Lyricist III

Hello everyone,

We wanted to take a moment to address concerns regarding our new app that launched in May. At Sonos, delivering an exceptional experience is paramount to all that we do. Unfortunately, your experiences over the past several weeks have fallen short of our commitment to you.

Today, our CEO Patrick Spence published a letter that includes a detailed update on the progress we’ve been making and plans going forward. You can read the full letter here.

We sincerely appreciate your patience and continued support. We are working hard to earn back your trust and are more committed than ever to delivering a consistently great Sonos experience for everyone.

Thank you all for your patience,
Your Sonos Team

What an idiot, how can he be ceo ? Why not decide to come back to working Version? I would fire him next day after not giving customers friendly solution.

Better let him work in warehouse, cleaning the floor.

sigh

Prodigy II

...

I can’t imagine how anyone would trust Sonos again with a significant investment.

Some people like high risk investments. Personally I agree and think once the Q3 & Q4 financials come out the share prices have further to drop.

As for buying Sonos products, I wouldn’t, but here in the UK Sonos home theatre products (soundbars, sub & surrounds) sit on the shelves in stores along side the likes of Denon, Samsung & LG. So when people are going in to buy their TV they will be on the upsell list.

Given how busy these stores on retail parks near me seem to be I am sure there are plenty of people who will buy them.

sigh

Prodigy II

Can you at Sonos please send someone to my house in Sweden or France to get my speakers work again?

I have spent a round 20000 euro on your * products and the only thing I can use them to is to use them as bricks.

when and where can I meet your developers?

/STefan

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

And in H2 this year Sonos reported $865.5 Million Global revenue of which Europe was $259.65 Million.

Your 0.0075% contribution to that european revenue entitles you to a special staff visit and meeting with developers why?

Should someone who has spent 30/40/50K+ expect a staff member to come and operate the controller when they want their music changing?

What about someone who has only spent 19,999 should they expect nothing?

E

Expanasonic

Lyricist III

Well, I‘ll keep it polite this time, but I have other words in mind. It would be great if the app was released after fully functioning and severe testing. For months I’m struggling and it is still not working as expected. Sonos must do a much better job to gain my trust again

You are very polite. I blame thisxstupidcdecision to Release this lousy Update. Ceo not Wörth to be at his Position. Facing all this malfunction he should immediately Decide to launch back the working oder one, he did not, he is an idiot

S

StefanT

Trending Lyricist I

Can you at Sonos please send someone to my house in Sweden or France to get my speakers work again?

I have spent a round 20000 euro on your * products and the only thing I can use them to is to use them as bricks.

when and where can I meet your developers?

/STefan

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

Congrats SIGH!

I hope you like your bricks and think it’s worth to sit in a corner to sing cumbayaj!

And in H2 this year Sonos reported $865.5 Million Global revenue of which Europe was $259.65 Million.

Your 0.0075% contribution to that european revenue entitles you to a special staff visit and meeting with developers why?

Should someone who has spent 30/40/50K+ expect a staff member to come and operate the controller when they want their music changing?

What about someone who has only spent 19,999 should they expect nothing?

9

928sandberg

Contributor I

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