Update on the Sonos App from Patrick Spence

Well there you go, just when you think things are going well my system sugared the bed and took a couple of reboots to get going again. Halfway through an album and cooking lunch music just stops. Should have know, music was skipping a bit yesterday. App all over the place, library disappeared after the first reboot.

Never had these problems. These headphones better get the company into the green.

Well, simply said, I agree with the idea to go back to the old version. Easier to use and it worked. Then tweek it from there on. We also use it in our business, it’s a desater.

Partick might as well have written “So we screwed up, got found out and wont fix the issue by reinstating the old app. Instead we shall make you sufffer awful lag, lack of features, pointless responses to support requests and in general intend to carry on trying to fix something new that was broken from day one”.

All in all the response is just word salad, if they really wanted to keep their customers happy by now they would have agreed to let the new and old apps run together and users could choose if they wanted a tried and tested working format or a piece of garbage code that would make them change back anyhow.

The delay in getting back well used and relied upon features still wont be on their radar until October, so that is basically 5 months they have been messing with the basics and they still dont work properly.

Shame on Sonos and in particular Patrick for his pathetic response, may be people should begin to consider a class action against the firm for selling premium grade products at the start of 2024 and then removing all the premium features making the kit less useful than many similar (and cheaper) brands?

I’d like to ask Patrick why it would have been so difficult to put the S2 controller back on the App Stores and just have the new app recommended for users of the new headphones (or other new Hardware).

Once the groundswell of opinion was so negative with so many features having been left out / unfinished / not working it would have been a seemingly obvious path to limit the damage. 

Yes, it would have been on the understanding that no new features or fixes would be applied to S2 and it may well have needed a downgrade of the SW versions on the hardware but this has been done before (S1 App) so why not this time? 

Now that we will still have to wait till October to resolve most of the documented problems, I have to ask “Why isn’t the S2 App offered as a downgrade option today? “     

I am beyond disappointed and actually amazed at the circumstances that surround this colossal failure.  I lead software development teams and I could not fathom releasing an update that renders any product effectively useless and laying out a plan to fix it over the course of months.   All in the name of architecture and the ability to deliver better features in the future.   There is always an alternative to get customers working.   What should have been done is rollback to the last app that worked, and put this new architecture into public beta.  Let the customers who enjoy the pain of new features with significant quality issues contribute to the bug reporting.   I just don’t get how it is acceptable to render products useless while you leave customers with thousands of dollars of bricked products that are apart of their daily lives.  

I can’t imagine how anyone would trust Sonos again with a significant investment.   

Nice to see moderator being so good to remove the word * instead of fixing your *  products that we have spent REAL MONEY on!!!!!

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

Please Google

stock exchange sonos
 

The value of Sonos is like a stone sinking in a lake, fix your product or say good night!!!!

/STefan

Or is this a plan from Sonos??? Make the stock drop as a stone, then buy shares, roll back to the working app and firmware.

volia!!! Earn a lot of money as a shareholder!!!

could be……..

Not sure if you’re familiar with the concept of ‘jobs’, but the moderators do one thing and the coders do another.