Update on the Sonos App from Patrick Spence

Good news I am now able to see my speakers in the app and add my new Roam 2. It is great to hear and control music coming through the speakers. Sonos is a very good product, very surprising how they could be caught out by a basic error in not making sure the new app was upto the same standard.

I sent a reply to Mr. Spence today after the latest update broke the workaround I was using to access my music library broke. I was unable to restore it using any method within Sonos so I no longer have access to my music. I suggested that Sonos roll back the update from May and restore the old version that worked until they can deliver a tested working app with all of the features.

I am skeptical that this will happen but that is what they should be doing. We all have much invested in their products and maybe it’s time they listen to common sense.

So my two cents......ditto, ditto, ditto, to what everyone else has said. I am also frustrated with the simple lag issues. It loses my system all the time and it takes a minimum of ten tries to get the volume to "stick" when I try to adjust it.

The apology is well accepted and much appreciated by the community/consumers/customers. Unfortunately this is nothing more than a letter for an executive plan that didn’t go as they planned, as an IT professional of 30 yrs in the industry, a design plan is the first laid out and discussed between the architectural team and the customer-AKA, the end-user. This action points to all the roads that this was the plan from the moment the project was approved and funded, too late for the many loyal consumers who tired their eyes on a screen waiting for a fix press release that up until now just came, this is the second strike for Sonos, the first one being when they attempted to retire the old devices a few years back, it is apparent that Sonos aims to anything but its consumer base, in a world of fierce competition, with new prototypes in the works, AI to change how we interact with technology and more, we the customer perhaps are not that important in the end.

I literally don’t understand how a Company like Sonos can screw up an upgrade so badly. The experience I loved has turned to absolute frustration. Features gone, constant connectivity issues, frustrating UX. Complete fail all around. I’ve gone from loyal to leaving. 
 

Maybe it’s time to demand a roll back of the original app. My career was IT and software development so I know exactly what is going on at Sonos and it’s past the time to roll back the app. Please Mr. Spence do what is right. I will send another email to him tomorrow asking to roll back.

Thank you for the letter

  I wish I had never bought Sonos....it was working fine until incompetent experts interfered.  

I know have only one radio station

However I don't expect you to care

Weirdly I was able to trueplay my Playbase and Play:1s with the new app in the new place I am in. Previously it always exited with a too noisy error. I just assumed it was because I'm on a bit of a noisy street but maybe something changed in the new app? I did reposition my rears to be more inline with Dolby recommendations, outside the seating area and angled back in. Can't think that would make a difference though.

With the nice adjustable stands I bought after I moved here and a trueplay now my 4k disc are sounding killer.

“were forced to release a half-baked app”……..  How silly

Can you at Sonos please send someone to my house in Sweden or France to get my speakers work again?

I have spent a round 20000 euro on your * products and the only thing I can use them to is to use them as bricks.

when and where can I meet your developers?

/STefan

*Moderator Note: Modified in accordance with the Community Code of Conduct.*