@vilden66,

It’s possibly exceeding the limitation of the service or simply timing out. See my earlier post.

New app crashes 80%+ of the time while attempting to load, but only after sitting on the loading screen for 20 seconds (it loads more quickly when I’m not logged in to my account). It has also removed my Subsonic server, which is my primary use case for the system, but it’s still available via the Windows desktop application. Overall, the UX is severely diminished - trying to select what room audio is playing in is awful, more than half the time it ends up stopping the music or moving it to another room entirely. 

In short - this new app is a disaster. Sonos, those of use who have invested heavily in your hardware deserve a working experience, otherwise I’m ditching it all on eBay and switching to Denon HEOS. 

For Subsonic check

https://en.community.sonos.com/controllers-and-music-services-228995/airsonic-subsonic-bonob-support-6893831

and

https://www.linkedin.com/pulse/what-happened-sonos-app-technical-analysis-andy-pennell-wigwc

Long story short (and what Sonos won’t ever tell you) : the speakers lost the ability to serve data locally and everything needs to go through the cloud via TLS. Which is why Subsonic is “gone” : it’s just ignored by the Sonos app.

I even wrote to the customer support asking “What’s up with Subsonic ?” here’s their answer :

As mentioned in the previous email, the configuration you have used is not supported, and being unsupported, it may cease to function at any time.

And just like that it’s gone, and you have to suck it up.

I avoided to write here for more than a month - was hoping things will settle down and meanwhile moved to new place. Re-install all SONOS and IKEA/SONOS products I own - 4 rooms, 2 bathrooms - 10 speakers and 1 sound bar. Recap: terrible, awful, from bat to worse heading to worst. Main source of music is Apple Music. Internet is ok (300Mbps), dedicated router TP-Link (TL-ER6120), wi-fi mesh system (TP-Link Deco5 - 3 pcs), some speakers wired - in other words I did all I have to do and what I have in return:

• Speakers are cutting out and in non-stop, I tried all I read in internet even turning off and plugging out all and then pugging it back from modem→ to router→ LAN switch → wi-fi mesh units. Same result. Changing wi-fi channel. Same result. Have to disconnect the room from the app and then to reconnect it - in most of the times it works from first try, sometimes - not. 
• App is still a non-sense - looks SONOS really think they’re the smartest guy in the room with “all cloud” operation. Many time is happens volume slider to be unresponsive at all - I turn it down, volume level remains same and slider moves back to it's previous position. 
• Listening from my NAS is not an option now and I don't believe it will be an option despite what SONOS are promising. Right now their site says it's not supported in iOS and Android apps so to revert to Windows app → Manage → Music Library Settings but this one is just grayed. Just don't believe it anymore. 

Not to mention all little tiny things like UX of volume control usage in the app, the fact that I can not play a radio station clicking on it's icon but have to open it clicking in new tab and than to click "play”

Was it all worth just for the new headphones gents? 

With 16.XX all was ok, now 80.XX is a farewell song. Yesterday I was to friend owning local audio shop and mid aged guy passed by to ask for multi room solution and asking for feedback specifically for SONOS. So he had it...

If using SonosNet, then ensure you’re not wiring any Sonos product to a mesh Satellite Hub, either directly, or indirectly. You might actually find it better to run the Sonos system on your WiFi mesh and forget SonosNet altogether, but that’s a matter for you.

I was thinking wiring some speakers just eases the rest but is seems they just do their own network and it failed to work normal at my place. This also explains my wonder why I cannot see any SONOS speaker and my mesh app list with wi-fi clients. I unplugged now the wired ones and so far 30 minutes not a single cutting out. Thank you very much for pointing me this detail.

Other complains are still valid of course. 

ps. It seems that I've been relying on SonosNet since day first as I always had wired speakers but the problems started heavily with 80.XX update. Before with 16.XX it happened 2-3 times for the last 2 years.

No worries glad you got things working. Yes Sonos are clearly rebuilding their controller App from the ground up and it seems they have chosen to do it in the ‘real world’, rather than a test-bed to maybe iron out all the issues as the new App develops. It’s a disruption to many, but hopefully they’ll end up with a much better App in the end. It’s just going to take some months by all accounts.

In my own case I’ve been okay as the new Sonos App has always worked for all my products and services & local NAS library (SMBv2/3), whereas I appreciate some others haven’t been so fortunate, especially with local libraries being shared with the older SMBv1/HTTP protocols.

It’s clear too that the Android controller development is perhaps slightly behind the iOS controller for displaying library Artwork aswell. As I say though it’s still ticking along okay here for me.

I can still play music to any/every Sonos room/group and the services are streaming okay, I don’t get music dropouts at all.

There’s always the ability for me to use Alexa/SVC/Other voice control, AirPlay, Bluetooth, line-in, Direct Control (Spotify/Amazon) etc. or other Apps like Soro, HiFi-Cast, SonoPad, MusicStreamer, Plex/PlexAmp or Emby, BubbleUPnP and ‘Roon’ to play to the Sonos speakers anyway - so I/we are not confined to using just the Sonos App, which is not an audio player anyway, it’s just a ‘remote’  … I’m not complaining at all myself, as there’s always been so much choice and the Sonos speakers have always sounded great to me anyway.

Yes Sonos are clearly rebuilding their controller App from the ground up and it seems they have chosen to do it in the ‘real world’, rather than a test-bed to maybe iron out all the issues as the new App develops. It’s a disruption to many, but hopefully they’ll end up with a much better App in the end.

I doubt it.

I hate you. 

Now my tv room is gone. Nothing works. 3000 usd system is a complete crap.

My own glass remains full @pwt, rather than half-empty. I’m no IT person, but the new Sonos App (& Web App too) are certainly working here for retired ol’ me and it’s apparently fine in the Homes of friends and other family members too. 
 

If the new Sonos App isn’t perhaps working correctly with your Sonos setup then, if practicable, it maybe best to reproduce the issue(s) seen and immediately submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and then contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to resolve the matter.

FYI prob will need to wait until Monday to talk to support who will probably either blame their wifi or tell them the new app is buggy AF and nothing they can do. 

I have TP-Link extenders and Sonos explicitly had me wire the ARC to one of the satellite hubs (partially because I told them wiring to the router was (and is) extremely awkward. If this is a no-no they really ought to have told me. I am over the problems that caused me to contact Sonos some 6 months ago but still have the ARC wired to the satellite hub.

Also you say you are able to play your music on your NAS (I had to buy a new NAS as my old one was smb1) but I can only start play via the Mac controller. The iPhone and iPad apps certainly don’t work for playing My Music

Since May 7th it feels like we have been experiencing Groundhog's Day and sadly it feels like we have more months of this before we get things resolved for all users. Whether you think that Sonos were brave, ambitious or stupid this is not the experience that I paid for when I first invested.

I appreciate that Sonos received complaints about the previous Apps but I would guess that the outrage here for the latest App exceeds anything they have seen before.

Given that context I remain amazed that Sonos communicate so badly about their plans to resolve the issues. The “leak” of the release plan for the 22nd July and lack of clarity from Sonos, for what I hope will be a watershed release, is a case in point.

I know that they have their reasons for taking this approach but I frankly, in my opinion, the disregard for their existing users is unforgiveable.

My conclusion is that Sonos, at a corporate level, don’t care about the problems that the premature release of the App has caused. This leaves the development and support teams to pick up the mess that has resulted. The impact is clear, wait times of over an hour when calling support and updates that introduce new bugs, like the random muting of speakers, while fixing existing ones and improving stability.

I feel genuinely sorry for the Sonos support and development teams their task is not an easy one.

I feel even more sorry for the users, of which I am one, who continue to have the enjoyment of their Sonos systems blighted by this substandard App.

I appreciate that others here will disagree but my experience of the App tells me that it is still not fit for purpose 11 weeks after first release. My system is “usable”, primarily because of the PC App, so I plan to try and enjoy listening to music on it as best I can while I wait for Sonos to deliver the App they told us that this one would be. I just hope they can fix it by Christmas.

@Ken_Griffiths:

Denial is not a river in Egypt. You can tell us for the umpteenth time that ‘it works for me’ and regale us with all of the workarounds someone can try in hopes of restoring the functionality he enjoyed and took pretty much for granted prior to May 7.

But I suggest you go all the way back to the original post on page 1 of this 65 page thread. Look at the hoopla, the promise of a fantastic experience, the fifes and drums and cheerleaders marching down the avenue extolling the virtues of the new app and its ease of use.

Then tell me how many of the posts on the following 65 pages are positive accounts of a wondrous, trouble-free, significantly improved Sonos listening experience thanks to the new app. 

A substantial number of Sonos users, whether they’re new to Sonos or longtime dwellers in the Sonos universe, have had nothing but disappointment and frustration for months. It has been anything but the ‘unprecedented listening experience’ Sonos assured us was about to land when this app rolled out.

Unless by ‘unprecedented’ they meant ‘disastrously dysfunctional.’

Nor did they say ‘it's going to be a really bumpy road for months… some of you probably are gonna be really ticked off, but give it a few months, we’ll get things working for you someday.’ Sonos overpromised and underdelivered; which is never a good thing.

@chambolle,

I would need to look back through your posts, but IIRC you mentioned your network setup a while back now and I seem to think that it was perhaps not how I would choose to have my network setup with Sonos, but I have read that many posts here recently that I’m not sure if it was your network I’m thinking of, but either way I’m sure I suggested to you to call into Sonos support and you decided to just sit it out and wait.

So if I do have that correct then there’s not much else I can say, but I have tried to show how things honestly are working here for me,  with various screen-capture clips and screenshots etc . It’s not me that’s in denial here. It’s more a case that I’m in a minority, as rarely do people post here when things are working okay for them.

I understand that WiFi extenders (rather than WiFi mesh Hubs) are not officially supported @Stuart_W as shown in the system requirements here…

https://support.sonos.com/en-us/article/sonos-system-requirements

I guess the Support Staff thought SonosNet was therefore the better option, as some extenders can mangle the MAC addresses of network devices attached to an AP. I have a TP-Link AP somewhere in ‘man drawer’ and that definitely never worked well with Sonos, but that’s going back about 7 or 8 years or so.

Confused.

Sonos clearly thought SonosNet was NOT the best option since they explicitly told me to wire to the TP-Link extender hub (rather than the router which as I said was/is awkward) - why would they tell me to do that if it it isn’t supported!!

NB Are you able to search and play your NAS music from the mobile app as you implied? I don’t think I can yet.

@Stuart_W 

Yes, no problems playing from the NAS here. It’s setup as an SMBv2 (Min.) to SMBv3 (Max.) share and works without a problem. 

Oh I see what you mean now about wiring your soundbar to your extender - no that’s a strange one on me, is the extender wired back to the router by any chance, rather than wireless. It’s not something I would ever choose to do, personally speaking, so not sure why they had you do that? They have the tools though to perhaps see what may work best with all the hardware you have in situ.

Re playing music from the NAS. I can play from the NAS and I guess I could play if I scrolled through the folders but as we say here in Blighty “sod that for a game of soldiers”! You’re NOT saying you can search as can still be done on the desktop app?

Yes the TP-Link is wired ( thought not the one that is wired to the ARC obviously!)

@Stuart_W 

I don’t know why, but this thread doesn’t allow attachments, so sorry, but only the way I can show this is by embedding the recording in the message here. Anyhow the attached is a recording of my NAS SMBv2 library working in the new Sonos App - this recorded a few minutes ago…

I appreciate these embedded videos can be distracting so apologies to anyone reading the thread here.

No, there’s no searching of the local library yet @Stuart_W, that’s supposedly coming sometime this month… but I can search my library via Plex and Apple iCloud in the new Sonos App, but I am personally okay to browse by ‘folder’ or ‘Artist’ for now, until Sonos add it.

In truth most stuff I have in my local library is likely available in the Apple or Amazon streaming services anyway. I use those services mostly.

I’m still not sure why Sonos Staff had you wire the soundbar to the wireless extender, but I guess their tools showed it would be okay - I’ve always understood it to not be good practice to wire anything to an extender or even a mesh satellite Hub. I don’t wire anything Sonos at all, these days. It all links to my WiFi mesh. Most Sonos devices here are attached to the 5Ghz band with an SNR level showing in the Sonos App of 45dB, or above...(classed as a strong/excellent WiFi connection in the App). NB the SNR levels only show when using WM:1 (Wireless Mode).

https://support.sonos.com/en-us/article/understanding-the-network-details-section-in-the-sonos-app

Hi @Stuart_W and @Ken_Griffiths, when you setup a Wi-Fi extender hard-wired to a device it works as an access point. The hardwired device ‘thinks’ it is hardwired into the base unit. Fom a purely technical perspective, such an arrangement works for a Sonos device.

That said, the above doesn’t have any advantages over simple letting the Sonos device connect to the base unit over Wi-Fi. So I don’t know why Sonos Support would suggest it.

The extender can be positioned in a different place to the wireless antennas inside the device case, so the extender would potentially have a better WiFi connection back to the base unit than the Sonos device itself.

SonosNet is just so slow anyway - it’s not something I choose to use anymore. My device discovery time has greatly improved and device grouping/playback has been much quicker. Local library playback is near-instant to a room/group, I just wish that was the case for the streaming services, they can take a few seconds after hitting ‘play’, but it does all work and so I’m not complaining. I’m fortunate too, to not be seeing the reported issues with room/group volume-level controls.

My Android controller seems quicker than my iPad, but it is missing all local library Artwork, but it does work.

Some things I don’t like …the iPad App ‘now playing’ (full size) screen overlays the minimised room in focus and needs to ‘better fit’ the screen display. It works really well on my iPhone, but just not great on a tablet. 

I’m not that bothered about the library search feature - I didn’t use it much in S2 anyway, but I am missing the queue management features (editing/clearing/saving a queue as a playlist). Once those things are back I will be more than happy and look forward to seeing what might come after that.

Oh and just one more quick thing that I like, (not seen it mentioned anywhere), is the multipoint .BLE discovery of the new Ace Headphones by the new Sonos App controller, allowing a user to control the Ace settings, even if it’s not Bluetooth paired to a controller for actual playback. I find that handy to change the Headset properties (EQ etc.) even though it maybe paired to say a 3rd-Party Bluetooth TX and a completely different controller device. (Edit - sorry I’m drifting off topic here, slightly).