The new Sonos Mobile App & Web App

checking my iPad the app prompted me to update. no way. the inbox has a mail “our best update yet” haha.

@Me40 Just as Sonos don’t make money from me listening to my local music, they don’t make any money from me listening to Spotify or Apple music or any other service that I’m aware of (except their own).

They make money from me wanting to listen to music (or TV etc) in another room and buying (or upgrading) another speaker - the same as if I wanted to listen through a service.  I don’t get your point.  I get the point that users listening to local files are much less than ‘streamers’ - but don’t see where the profit you referred to comes from.

Some feedback after about a day of use with the new app….

Positive/Neutral

* I don’t mind the change in interface from the tabbed interface to the new one. Maybe I actually like it, but will need to use a bit longer to decide on that.

Negative

* Feature removal: I echo what others have been saying about removal of features. It’s ridiculous that features like alarms, sleep timer, queue management, and local library search have been removed (even if some or all will come back in a few weeks/months). This new app should still be in beta.

* Performance: The new app seems to load pages really slowly. When I switch to a new page/view it takes a couple of seconds to load the graphics. What’s that all about? Even putting aside all the other issues this causes the app (and by extension the system) to feel low-quality rather than premium.

* Services: I can’t access Amazon Music from the app. When I browse to it in “Your services” I’m just presented with the message “No content items available”. It works fine when accessed from the Windows desktop app.

* Local library: When I first installed the app yesterday I had access to my personal music library (which I have stored on a NAS) via the “Your sources” section of the app. But when I opened the app today the “Your Sources” section seems to have disappeared from the app so I no longer have access from the app. I can still access from the Windows desktop app so there is no issue with the storage location/device.

* Favourites lists: This seems like a minor thing compared to all the other issues but when I browse to favourites I don’t like the new way of listing albums and stations. Previously these were listed with small icons in a single column (currently still being used for recently added section). Now they are listed in a 2-column layout with large icons. Please give us option to use single column + small icon list. Also, you have started using icons to indicate which service each favourite came from (in the subtext under favourite names). I don’t like this because these icons are very small and can be hard to see. Also some services don’t seem to provide icons, so I have a number of favourites which just say “Live Station” or “Album” with no clear indication of their source. I’d prefer it if you ditched the icons and went back to using text to indicate the source (or providing user option on this).

It’s hard to believe that they’ve effectively released a pre-beta version with functionality missing without providing a way to revert to a previous stable version while they resolve the outstanding issues/missing features.

I’m just so disappointed that they just expect us to test it and wait until they release newer versions - do they still expect us to recommend Sonos while all this mess is going on? 

This seems to be a total disaster across the board. Few people are even bothering to comment on the actual new UI design because there are so many other important problems to fix first !! 

They could be getting a revenue stream from the service for what is played from their devices, we can only speculate. Someone with the interest to do so may parse their financial statements to check because those statements are now in the public domain I am sure. 

But their neglect of NAS is just a business case decision because the Sonos user base that uses NAS is said by Sonos to be less than 5% of the total user base. This is a user preference driven outcome over the last ten years, and Sonos is simply orienting itself to it.

I wish they would make S1 work on all devices and let users that want NAS to go back to it, even if it means forsaking some S2 eye candy. Can’t be hard to do?

Did yoiu find any way how to change stereo balance for Era 100 pair? Seems it is missing in new app too.

For me it’s now totally clear after this crap of an “most extensive app redesign ever”. Bye Sonos! I decided to invest in this system because of specific functions. So I payed not only for hardware but also for the UI and the functions it contains. If the functions that are relevant to me are now removed or "forgotten" without prior information, there is no reason to continue to trust this company in any way. There are limits to everything and my limits as a customer have been far exceeded with this crap of a redesign. Sonos will never see another coin from me. Customer relationship should be the highest good, but they shit on it and clearly show that they are not interested in a real long-term customer relationship. So it's like any other relationship, best to part ways as soon as possible.

New Sonos app is getting plenty of feedback on the Google Play Store… 

It’s just totally crap, worst update ever. i wish I did not had updated the app on my iPad. Seriously, if I would create such a bad product, I would be fired directly. 😤

Reboot of phone didn't help. No music library or apple music. If I go to manage services I get the following even though the app says I am logged into my Sonos account.