The New Sonos App and Future Feature Updates

It seems, that now all problems with the iOS-App are solved except one:

• The app is not starting anymore or crashes immediately after the start. 

That‘s a good start into the New Year, Sonos!!!

Your software is a shame!

I’d argue there are other issues to be addressed, but yours is certainly one of them…although I’d also suggest, based on my own use, and lack of crashing, there may be a local issue you’re confronting. But our systems are unlikely to be the same.

Have you called Sonos Support directly to discuss it?

I argue the „local issue“ that i am confronting is, that I am trying to control Sonos hardware by Sonos software. 
 

So, then, what did they say, when you called them? 

The app is incredibly slow to respond, slower than any other app I have. When I first turn on the app, instead of waiting a couple seconds for the app to load and to select music, I go do a couple tasks around the house then go back to the app to select something to listen to. Even changing the volume or turning off the music, it takes about eight seconds to respond. Ridiculous!

As I’ve said before, most often, delays are caused by network issues, between your controller and router, or the router and the speakers. I’d certainly check the wifi interference FAQ, as well as performing a Sonos network refresh, by unplugging your Sonos devices from power (or powering them off, if battery connected), and rebooting your router. Once the router has recovered, power back on your Sonos devices. This will give them both a fresh IP address, as well as a refresh of the Sonos OS. Finally, check your system for updates, in case there are any that need to be applied. 

If you’re still experiencing issues after these steps, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. But don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

This has been a symptom of the new app since day one. Try using SonoPhone ($3) or the desktop app, for many the problems go away with these apps.  
 

By the way in their latest update about the new app Sonos admit there are still issues with controlling some speakers. 

I object the the inference that it comes to down to an issue with my network(s).  Because the  the old app worked pretty much ok with whatever ‘network’ issues I may or may not have. So it is the introduction of the new app that has caused the problems, even if they are with my ‘network’.

And I am one of those people with two systems in different locations.  Guess I  must have network issues in both locations that previously did not impact the control of those systems with the old app in the way the new app does….?

To me that sounds like a company that has had my custom, sold me something that basically worked and has now changed a part of that system that means it doesn’t work as it should.

Am I missing something (apart from quite a lot of cash)?

It's 2025.

Where's TrueCinema?

Whilst I do agree, didn’t Sonos CEO say they shifted resources to concentrate on the new Sonos App and reinstating the features that were MIA - maybe TrueCinema will follow, but it’s not what I would term an urgent matter compared to perhaps some things that are on the ‘to-do’ list for 2025. 
https://support.sonos.com/en-us/article/the-new-sonos-app-and-future-feature-updates