So Nick Millington, I updated my sonos app on 2 of my android phones and now neither of them can now connect to my system, only showing that I have a media device connected and not my 5no. amps. - even removed and downloaded the app. This undoubtedly will require me to 'yet again'  go through the process of setting up my system as a new system, which will require me to access my rack system to identify each amp and also reload the two other devices which I did not update and which are working fine - Nice work Nick have a Happy Christmas!

PS when will you also sort out the problems with Mixcloud where I am still unable to access any of my numerous playlists. This has been in issue reported by other Sonos sufferers on many occasions and yet seems to fall on deaf ears!

Greetings forum members:

We each are affected differently by the deficiencies in the new app. My main problem is the inability to use the new Tunein to access my carefully curated previous radio stations. Is there any alternative to new Tunein for playing radio stations where I have to input the unique URL manually? This used to be a seamless built in part of the original sonos program, and except for a money grab by Tunein, I can’t see any upside for sonos getting rid of Tunein. I am certainly not going to pay Tunein to listen to my free radio stations without commercials. Has anyone figured out a way to listen to stations not on sonos radio or Spotify or apple  besides Tunein? I appreciate any help. I have not bought a single new sonos product since the app was changed. I am an original sonos owner from day one, and would upgrade some speakers if the app were able to play my radio stations. Thanks for your time.

The simplest solution for Sonos would be to save/show the manually entered radio stations under favorites. Just like before!
There are obviously commercial interests in not doing exactly this and instead entering into a cooperation with InTunes, which is surely profitable for InTunes. Just an assumption of course, as technical reasons are not apparent. ;) It is therefore certainly difficult to openly discuss alternative ways of using your own URL streams with Sonos without advertising, as this contradicts Sonos' intentions and will certainly be immediately prevented by Sonos...
Or Sonos could finally talk openly about it and bring this function back. That would be a trust-building surprise.

If the Synology MS Audio app can do a Random100 playlist on this library, certainly Sonos can do it too.  They need to expand their indexing capabilities.

I am seeing this as well, i initially thought an algorithm was being applied to a local library .m3u shuffle but this makes more sense. My queue when this playlist is playing is over 55K. (https://en.community.sonos.com/general-feedback-and-conversation-229090/can-the-algorithm-be-disconnected-from-local-library-shuffle-6924288)

Use SonoPhone or the old “orange” app as a workaround.  When you load your M3U playlist into the queue using those apps the queue will not duplicate your playlist.  When you look at your queue in the new app it will show the proper number of tracks.

Sonos needs to fix this.

So when does the update arrive that enables me to access my music libraries via the Sonos iOS app. My Sources only include my TV.  Before May, it used to work perfectly. After updating to the latest firmware, iOS app, desktop controller… access still denied. Remember when it was automatic by browsing and selecting it?  I want that back. Period.  P.S. My permissions and sharing are wide open.

About 5 months ago.  You will need to remove your current library and add it again as a networked SMB v2/v3 share.  See this link:

https://support.sonos.com/en-us/article/add-your-music-library-to-sonos

Pay special attention to the “Share your music folder on the network” section.  You must configure the share, unlike the old way of just adding a music folder. 

   I did that previously. When I updated the S2 controller on my wife’s newish iMac running Sonoma, that app found the existing libraries. I can play from the desktop controller but, the iOS app is giving the Access Denied hand of death. Continually. I’ll attach a couple of screen grabs to show how I set the network paths.

   Sonophone (the black background) has no issues finding it and playing the music; it was instantaneous just like Sonos used to be. The other is a screen grab from my iPhone. I’ve tried adding it in several times but no luck. My permissions are set to “Everyone” and I’ve applied them to the Sonos Family Room folder and all of its contents. I did take the step about a month ago to update the speaker firmware and desktop controllers and, as usual, the iOS app. Admittedly, I “do” hesitate to call Support as I don’t want to be unplugging and replugging speakers and the router for an hour+ when, IMHO, it’s a patch that Sonos should have released months ago. Just sayin’.

   Note: I run an old OS on the Bradleys share and, have deleted the iTunes library from my wife’s iMac. The Sonos Music Room is THE only library I’m concerned with.  Also, the Sonos Music Room folder resides on a Crucial X8 SSD and, I’ve checked with them to confirm that the SMB version is indeed set by the iMac. I can’t imagine a two year old iMac running a very recent OS would utilize SMBv1.

Isn’t a password required?

Yes but, for the sake of this post, I left that out.  Believe me, I’ve tried any and all options and triple-checked the iMac user name...etc.

https://en.community.sonos.com/controllers-and-music-services-229131/music-library-disappeared-6923969?postid=16829731#post16829731

Have you watched this video.  Unfortunately I don’t have Mac so I’m pretty blind on these Apple issues.

It used to be that I could do a search on Sonos, select an album, and then save it under Albums on Sonos.  Similarly, with Playlists and Songs.  So I had quite a lot of these which now I cannot see, play, add to, or edit!
Is that valuable feature to be returned to us, please?!

I have.  Thanks for the link though, McPac.

This is a business decision. Sonos wants to play the subscription card like the rest of em. I’ve been a sonos customer since the play:3 came out. I’ve always struggled with it. I decided to give Gen2 firmware a shot and wow, suckier than ever. I’m selling my Sonos gear. Great sound, horrible business model.

Sonos has clearly stated, both on this forum and in the press, that there are no plans to move to any type of subscription plan.  

My Sonos system consists of an Arc Ultra and Era 300’s in my TV room, a Beam in bedroom, as well as a Sonos Port connected to living room speakers.

I had quite a bit of problems after updating latest system through the mobile app.  When complete, only my Arc appeared as part of system.  I had messages that the Beam and Era 3000’s had to be connected.  That worked fine for the Beam.  Then, when trying on first Era 300, it ended up giving me an error message repeatedly.  Rebooting did not appear to work.

After rebooting the second Era 300, it appeared as available, and I was able to re-connect it.  The other Era 300- the first one I tried to connect, did not appear. I re-booted it again, and then the two ERA 300’s appeared, as did their surround designation.

Since this type of component disconnection and difficulty in re-connecting had not occured for me prior to this, I am bringing this to your attention.

Thanks.

Not sure how many people this will help but I have just resolved all my frustration with the Sonos app and my network, hopefully for good!

Just upgraded my soundbar to the arc ultra and my whole Sonos network crapped out the last two days. I was so desperate and irritated as I’ve spend over 10K in Sonos products, battled compatibility issues over the years from their original products, early adopter (went from loving the brand to wtf is going on with the company as I’m sure many of you have), etc. I’ve googled, spent countless hours trying to make things work.

Sometimes the system would work, other times I would bang my head on desks.​​​​​​​

Today, all is right in the world again, merry Christmas!

My solution and hopefully yours...I changed my wifi security protocol settings from WPA2 only to both WPA2/WPA3. Relaunched the Sonos app, and viola! All popped up immediately, no lag. All our speakers, rooms, and controllers work without issue now.  I use google fiber, the system settings are easy to find. Wifi settings should be easy to find, no matter the provider.

Anyway, I hope this minor easy setting change helps y’all out too! Cheers and happy holidays to everyone!

3rd party operating your revenue. Never will I buy or endorse Sonos products. Have a happy holiday season; your business is going to hell. 

I guess people are reluctant to believe them. I wonder why?

I havent been able to access my music library which is stored on a QNAP Nas properly for months now since the disastrous update in May but recently discovered that the sonos app for Windows 10 desktop works ie. I am able to access my music but even this seemed a bit buggy as I was getting dublicated albums/songs.

But - after scrolling through this forum, I saw some users recommending the Sonophone and Sonopad apps which my wife and I have now installed . Instantly! it found my library without me having to supply the path and credentials so obviously this was already correctly held somewhere in my Sonos system although the sonos mobile app made a pigs ear of it.  So my Sonos speakers have had a last minute reprieve from being dumped.

If the 3rd party and PC apps can see your library and the official mobile apps cannot, it is because they use old methods of access which were phased out due to security issues.  You need to delete your current library and add it as a more secure SMB v2/v3 share.  See this link (and pay close attention to the “Share your music folder on the network” links: https://support.sonos.com/en-us/article/add-your-music-library-to-sonos

Because of the SONOS fiasco with the S2 rollout and software updates, I'll never buy a newer SONOS product again.

For all of those still experiencing problems, and you have the ability to "downgrade" (upgrade in this instance) to S1, I recommend you do so. Putting my speakers back to S1 instantly fixed all issues surrounding simple playback and volume changes. 

Having been gaslit on "local network issues", it is NOT my network, it's the appalling updates, rolled out with no apparent QA. Sort it out.

As a long-time interest and first time buyer of Sonos products this holiday season, I’m extremely disappointed by the app. The speakers themselves sound great, but it’s so hard to use them with the service (YouTube Music) and method I want (voice via Google Assistant/Gemini) I’d settle for using Sonos Voice to run YT Music, but that doesn’t work and I can’t even select my Sonos speakers as a cast option from the YT Music app (like you can on Spotify) 

I know you’re in a years-long patent dispute with Google, but it’s the consumers who end up suffering for it. I wish you two would work out your problems and just let us consumers use the products we’ve already paid for!

Re: first point Sonos Playlists - I have only the first 50 or so out of about 100 on android too. First call to support team ever and the conversation that followed a diagnostic was directed at my wifi set up... yet the complete list appear on my wife's iPhone... 🤔