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Now Available, the New Sonos App

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  • October 2, 2017
  • 530 replies
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530 replies

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  • Contributor I
  • December 9, 2017
Thanks John B. Guess I was thinking wrong. Wanted to create the list repository first, then add tracks to it.

Here's another: I have an old music service, "Amazon Music Library". If selected, it results in an error message, "Please remove this service and add the new Amazon Music with Prime features. Learn more about new features here: faq.sonos.com/amazon"

Ok, no problem. Services change. But I can't seem to find where/how to remove the service. I know how to add one. But removing isn't obvious. I've tried a long tap from the Browse tab, but no go. Nothing under "...More"

Never mind...just found it. "...More/Settings/My Music Services"

  • December 9, 2017
OK that's good. That one does take some tracking down!

  • December 13, 2017
Would love the ability to play through the speakers without using the app. Id be using them much more
Like these that are available at this time?
Once a playlist is loaded, stop/start.
Skip to next track.
Volume change.
Group speakers.
Have music follow to another speaker.

  • Contributor I
  • December 13, 2017
This App is so terrible. Even after two months I can’t get used to it. Don’t see any stations because of two incredible huge playlist icons in my Sonos. It all makes so absolutely no sense at all. Sonos 7 was not great but compare to V 8 it was heaven! 13 Sonos speakers in our house - but meanwhile I wish I had never bought one. I hate to use it.
It’s like buying a Porsche and one fine day someone removes the steering wheel and gives you a joystick to drive your car that makes it turn right when you push to the left. Of course you can drive like that, but boy would this really be more fun and be better than before?
What’s up with Sonos developers? Hundreds of them working since two years on audible integration and one is trying so make a better app?

  • Contributor III
  • December 14, 2017
Is there a way to see the Pandora stations in alphabetical order, like they were before? I also think the new app is somewhat convuluted in that there are more steps needed to play music.

  • Lyricist I
  • December 15, 2017
I have been using Sonos for 4+ years and have been a big fan. I also have a ton of Sonos gear (7 controllers, etc.). This 8.0 upgrade is terrible. I am in the software business so I see what has happened. Your techos got carried away with lots of new graphics and features and missed the fundamental aspects of making it easy to do the fundamentals, like turn on different types of music and to manage multiple zones. Features that used to be easy to find are impossible to find, and sometimes I get stuck and have to kill the app to reset it. Why aren't the bottom tab buttons available on every screen? I'm not in the business of learning all the navigation nuances of your new software; I simply want it to work and work easily. I don't care about all the complexity you are adding, when you have obscured the fundamental functionality that I need to run my system. I'm not a happy customer.

  • Lyricist I
  • December 15, 2017
Sorry, but this is an appalling example of software. Totally non intuitive. What were you thinking.

Guy_19
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  • Enthusiast II
  • December 16, 2017
Sorry, but this is an appalling example of software. Totally non intuitive. What were you thinking.
I don't think you need to apologise, it is the UX designers who came up with this abomination, assuming they still work for the company.

mduhamel
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  • Contributor I
  • December 16, 2017
Sorry Sonos, but after more than 2 months of use, I must admit that I totally dislike the new organisation of the app. I have six rooms set-up and it would be too long for me to describe each and every nuisance that the new app brings to the user experience. My problem is more than just simple muscle memory. The number of taps, the dispersed locations of the series of taps on the iPhone, etc. all reduce the ease of use and frankly brings some frustration when moving from room to room. I now go to my laptop to use the controller. I've talked to some other users who have 2-3 rooms setup and we pretty much agree that the new app is not user friendly at all, or more precisely not an improvement over the previous version. Not a satisfied customer anymore. Sorry. 😞

  • Contributor I
  • December 17, 2017
Something is off with the new app (Android). Since the upgrade I am struggling and I thought maybe I am just too old for this smartphone stuff, but I see in this community that I am not the only one.

Two minor changes that may make the app more functional:
(1) Link room selection between app and widget. Having selected and controlled a room in the widget and then opening the app with a different room is super annoying.
(2) Make the navigation tabs persistent on the controller screen (or at least provide that option). Having to switch screens to control rooms or music is clunky

  • Lyricist III
  • December 17, 2017
New poster here (long time lurker; I've had my four room Sonos system since 2011). As others have already commented, the comments about the change from dark to bright are nothing new: there was a similar brouhaha when it changed from bright to dark a few years ago. Also not new is Sonos ignoring requests to make it controllable by the user. I would guess that a simple choice between a dark theme and a light theme would satisfy over 90% of the users. I don't understand why the many requests along these lines have been apparently ignored, for years. From observing comments on another site (ars technica) about the dark vs light interface: some folks want dark (and hate light) and some folks want light (and hate dark) and each camp disagrees strongly with the other. In my case, I'd prefer a light interface on my computer and a dark interface on my iThing: so, the exact opposite of what I've got now. It's not a showstopper by any means, but it does make the system less pleasant to interact with.

Like many, I was initially confused by the new UI but I'm warming to it. It does seem more logical than its predecessor. I don't like hidden state in user interfaces, so I agree completely with the suggestions to make the navigation tab at the bottom permanently visible.

And voice control? No thank you. I'm already paranoid enough about my privacy without installing equipment that has a microphone permanently listening to what's going on combined with an internet connection. I'm happy that Sonos are providing that facility for those who want it; I'm just never going to be in that category.

Finally, a big, big, thank you to the development team for their continuing support of the CR100 controllers (of which I have two). Those things are just bombproof. I've lost count of the number of times my iThings have complained that they can't find any sonos devices and, at the very same time, the trusty CR100s have just got on with the job of letting me listen to music. I'm sure it must be frustrating trying to shoehorn new software into hardware that must feel it like it was developed by the Victorians, but please don't stop doing it.

Hi, I never really post on forums complaining about things but the amount of money I've spent on these products I feel I have too. I've spent well over £1000 getting my music setup just how I want it and for the most part I was really happy, that was until the last major app update. I find it really confusing and counter intuitive. So much so so that I've resorted to not using the sonos app at all and either using Google play music to cast what I want to my setup or use Alexa to play my radio. Please for the love of God go back to something resembling the old app! I'm a software developer and a UX designer, and if I find it difficult to use then you must have a lot of confused customers!! Yours most frustratedly, John.

BCM
  • December 20, 2017
More extreme drama. Do you stomp your feet and hold your breath in real life too when you don't get your way? As written ad nauseum, Sonos will be adjusting the app. Until then it only takes a few minutes to figure out its nuances and use it until the update. Until then, as a software developer (which I question because of your rant), if you want to cut off your nose to spite your face, enjoy your Google Play music.

PS: My wife figured it out and she's not a software developer nor a technology person at all.

@bcm. Sigh... If it's not an option that matches mine then it's not valid. Maybe you have plenty of cash to splash around and not care. Sadly I don't and I believe in value for money, and if that means letting people know where they can improve (in my opinion) then I will. Providing feedback to the developers (whether it matches our experience or not) is how can they judge if their heading in the right direction. I shouldn't have to remind myself how things work every time I use it, it should be obvious. That's just good design. I stand by my comments.

BCM
  • December 20, 2017
No argument there. Had you researched the myriad of threads on the subject you would have saved yourself some aggravation. I do agree with you, but I've also been with Sonos long enough to know they will adjust it properly. Has nothing to do with having money or not. Guess I just appreciate what I have and trust that the powers that be will fix their shortcomings.

You're in software. You know developers put out updates with the best intentions. If something doesn't work, what happens? An update is provided to fix what is driving the complaints. I understand your complaints, but as a developer, you should know the protocol.

Indeed I do know the protocol. Had it been a bug I would submit a bug report. But usually software direction is determined by upper management or influential leaders. And upper management is usually guided by user opinion rather than bug reports hence the post in a forum and not an issue tracker.

I also sadly don't have the time to check everyone else's opinion before voicing my own. If an improvement is in the pipeline then I welcome it of course!

Other than my recent gripe, happy with the products I have have purchased.

Should also mention that the trueplay feature has improved my sound 10 fold so credit where it's due in that respect 🙂

  • December 21, 2017
Indeed I do know the protocol. Had it been a bug I would submit a bug report. But usually software direction is determined by upper management or influential leaders. And upper management is usually guided by user opinion rather than bug reports hence the post in a forum and not an issue tracker.

I also sadly don't have the time to check everyone else's opinion before voicing my own. If an improvement is in the pipeline then I welcome it of course!

Other than my recent gripe, happy with the products I have have purchased.

Should also mention that the trueplay feature has improved my sound 10 fold so credit where it's due in that respect :)
Hi John. That is a fair and balanced post. There are certainly a fair number of users confused by the app, but I found that if I stuck to a couple of rules it became quite easy to use. I'm not saying better than before, or even as good, but perfectly OK and not a barrier to my enjoyment of my system. The rules are:
1. Come back to the tab bar for all navigation. (Swipe down the Now Playing screen if need be)
2. Don't use the 'red room' thing on the Now Playing screen for anything. Use the Rooms screen, by tapping 'Rooms' on the tab bar for anything to do with Rooms (selecting, grouping etc)

This may also be of help:

https://drive.google.com/open?id=1mI9AOixsZpxDrxVnsnzYQbPZ23bSV-EG

  • December 21, 2017
I recently discovered that the app is a knock off in many way of the Apple Music app, and I think users of the latter will be less confused with the change. I also realised that using the app needs a slightly deliberate approach and rushing through the taps ends up in the classic more haste less speed outcome. Apart from the cluttered/clumsy My Sonos page and lack of seeing only favourite Sonos playlists there, I have no issues with it.

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  • Lyricist III
  • December 21, 2017
> But usually software direction is determined by upper management or influential leaders.
Which makes you wonder; what on earth was management thinking?
Which leads to: I wonder there is an open position on the management team?

Did you ever wonder what happened to the VP who dreamed up New Coke?

:S

BCM
  • December 21, 2017
Indeed I do know the protocol. Had it been a bug I would submit a bug report. But usually software direction is determined by upper management or influential leaders. And upper management is usually guided by user opinion rather than bug reports hence the post in a forum and not an issue tracker.

The beta program supposedly had hundreds of users using and reviewing the app and providing feedback.

Should also mention that the trueplay feature has improved my sound 10 fold so credit where it's due in that respect :)

Oddly, it did nothing discernible to mine.

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  • Enthusiast II
  • December 21, 2017
Indeed I do know the protocol. Had it been a bug I would submit a bug report. But usually software direction is determined by upper management or influential leaders. And upper management is usually guided by user opinion rather than bug reports hence the post in a forum and not an issue tracker.

The beta program supposedly had hundreds of users using and reviewing the app and providing feedback.

Should also mention that the trueplay feature has improved my sound 10 fold so credit where it's due in that respect :)

Oddly, it did nothing discernible to mine.


Me neither it just set the EQ to mid range/default....

pwt
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  • Virtuoso
  • December 21, 2017

Me neither it just set the EQ to mid range/default....

Trueplay tuning doesn’t affect the EQ settings.

Thanks for the tips John B, I shall try your 2 rule approach this evening when back home :)

With regards to trueplay, I have to say that my speakers aren't placed in acoustically optimal positions due to the room layout (in alcoves and on top of high cupboards etc) so those that have theirs well placed may not see as dramatic an improvement.

For me it worked wonders and definitely improved the listening.

John B, tried your 2 rule approach and definitely makes more sense. Thanks 🙂

  • Contributor I
  • December 22, 2017
Not a good release. Need to make the bottom bar always stay active. Your customer base is pounding you on this poor releSe and it’s been over a month.

No excuse for not testing with part of your customer base that has multiple players. That would have easily allowed you to prevent the massive amount of people posting negative reviews.

Not a happy customer or a person that installs your product. 😠