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Hey all, today we're sharing a message from our chief innovation officer, Nick Millington in the announcement here. Going forwards we will update that topic and we therefore close this one for further replies.

 

Yesterday we released a new update to both iOS and Android.

 

The update has the following version numbers:

 

80.02.05 (Android)

80.02.04 (iOS)

 

Please note that you may need to check for updates in the App Store in order to update during the first few days of the release.

 

With this update we've added or improved some of the following features you all have been asking about:

 

  • Mute button (on iOS)

  • Play Next & Add to End of Queue

  • Sleep timers

  • Improved local library connectivity

  • Improved Trueplay setup (on iOS)

  • Added distance settings for surrounds

  • Ability to update older firmware systems

 

Check out the full release notes here.

 

We've still got a road ahead of us and here is what’s coming soon:

 

  • Continued improvements to navigation for visually-impaired customers: mid-June

  • Playback controls including mute and volume numbers: June

  • Local music library search and playback: mid-June

  • Improved playback settings including Play Now: July

  • Create and edit local music library: July

  • Improved Autoplay settings: July

  • Improved Sub audio settings with Amp: July

  • Snooze alarms: TBD

 

We appreciate your continued patience.

 

 

Update 17 June 2024:

 

 

Today we release another update for the new Sonos app.

The update has the following version numbers:

 

80.03.06 - iOS
80.03.03 - Android

 

This update brings a number of fixes and additions that you've been asking for.

In this update:

  • Introduced mute button on Android.

  • Added numerical values to the volume and group-volume sliders.

  • Updated the volume icon to reflect the volume level on iOS.

  • Added stereo or mono configuration for Amp/Port output on iOS.

  • Improved TalkBack screen reader support for volume sliders on Android.

  • Added support for SonosNet channel selection on iOS.

  • Expanded support for service reauthorization on Android.

 

Check out the full release notes here.

 

 

Update 1 July 2024:

 

Today we released another update for the new Sonos app.

The update has the following version numbers:

 80.04.04 - iOS
80.04.04 - Android

 

This update brings a number of fixes and additions that you've been asking for.

Check out the full release notes here.

In this update:

  • Added multi-product setup for professional installers for iOS
  • Improved accessibility for configuring alarms with VoiceOver and Talkback
  • Added autoplay setting for analog devices using line-in for Android
  • Added support for SonosNet channel selection for Android
  • Added timezone settings for iOS
  • Added the option to forget a system in order to connect to or create a new system for iOS
  • Improved notification for player firmware updates on Android

 

 

Update 18 July 2024:

  

Today we released another update for the new Sonos app.

The update has the following version numbers:

 

80.05.01 (Android)

80.05.01 (iOS)

 

Please note that you may need to check for updates in the App Store in order to update during the first few days of the release.

 

With this update we've added or improved some of the following features you all have been asking about:

  • Added setup, configuration, and search for local Music Library
  • Improved account settings for Sonos Pro subscribers
  • Improved line-in autoplay and compression settings
  • Improved accessibility in Settings
  • Improved notification for player firmware updates 
  • Updated the volume icon to reflect the volume level
  • Amp/Port can be configured for Stereo or Mono output in Android
  • Improved Sub audio settings with Amp

 

Check out the full release notes here.

 

We've still got a road ahead of us and here is what’s coming soon:

  • Playlist editing
  • Downgrade from S2 to S1
  • Persistence of offline devices 
  • Additional configuration settings

 

 

A few notes about Local Music Library Functionality. 

 

Fixes for all of the following issues will be addressed in future updates. 

We appreciate your patience!

 

  • After adding/removing a share, there can be a delay during reindexing where it’s not clear that Music Library indexing is happening, and some leftover elements of a removed share can still show up during reindexing. Be patient - it is in fact, still indexing. 
  • Music Library Search is not accessible in the controller without access to the Internet.
  • Local Music Library will not work for alarms.

 

Additional things to consider specifically on Android:

 

  • The “More” menu, Play Now and Play Next options may fail with "something went wrong" for local library content. Local Music Library albums are also currently unable to be favorited. 
  • - When a new library share is added, it doesn't appear in the music library settings page. The share does appear if you dive into Music Library > Folders. It may appear if the share disappears after closing/reopening the app, but the share is successfully added.
     

Things to consider specifically on iOS: 

 

  • No album art of Albums in Sonos Favorites

 

Update 6 August 2024:

  

Today we released another update for the new Sonos app.

The update has the following version numbers:

 

80.06.04 (Android)

80.06.03 (iOS)

 

Please note that you may need to check for updates in the App Store in order to update during the first few days of the release.

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With this update we've added or improved some of the following features you all have been asking about:

In this update:

  • Introduced TV Audio swap for Sonos Ace from Arc, Beam, Beam 2, and Ray on Android
  • Added TV Audio swap for Sonos Ace from Beam, Beam 2, and Ray on iOS
  • Added S2 to S1 downgrade tool 
  • Improved smoothness and reduced latency for Group Volume controls on iOS
  • Added mute buttons for individual products in Group Volume controls
  • Added Group Volume controls from the Now Playing screen on iOS
  • Added the ability to clear the queue on iOS
  • Improved performance for large queues on iOS
  • Added the ability to “forget system” on Android
  • Improved reliability for speech enhancement and night mode settings on iOS
  • Improved reliability when starting playback from a playlist on Android

 

Check out the full release notes here.

 

 

Update 27 August 2024:

 

 

Today we release another update for the new Sonos app.

The update has the following version numbers:

 

80.07.03 - iOS
80.07.05 - Android

 

This update brings a number of fixes and additions that you've been asking for.

In this update:

  • Accessibility improvements in Settings
  • Improved smoothness and reliability for product setup
  • Added the ability to clear the queue on Android
  • Added Night Sound toggle in Room Settings for sound bars

 

Check out the full release notes here.

 

 

 Update 19 September 2024:

  

Today we release another update for the new Sonos app.

This update will be rolled out for iOS and Android separately.

Here is a quick look at what is going to be available for both iOS and Android updates:

iOS - (Available starting today)
Version 80.09.05
 

  • Improvements to setup flow
  • Improved performance when browsing content in Home and in Browse
  • Improved queue management including ability to delete, reorder and scroll
  • Added ability to set appearance between light mode/dark mode/system default
  • Continued improvements to the user interface
  • Added Trueplay support for iOS 18

 

Note: This iOS update will be deployed in phases over the coming days. Please allow until Tuesday to receive via automatic updates. If you add a player to your system, you’ll be prompted to update during setup. If you’d like to get the update sooner, go to the App Store, locate the Sonos app, and tap the Update button. 


Android - (Scheduled for September 24) 

 

  • Improvements to setup flow
  • Added ability to set appearance between light mode/dark mode/system default
  • Added setting to change the Alexa wake word language

 

Check out the full release notes here.

 

 

Update 24 September 2024:

  

Last week we released a new version of the Sonos app for iOS.

As announced, today we are releasing a new version for Android as well.

 

iOS - (Released on September 19)
Version 80.09.05
 

  • Improvements to setup flow
  • Improved performance when browsing content in Home and in Browse
  • Improved queue management including ability to delete, reorder and scroll
  • Added ability to set appearance between light mode/dark mode/system default
  • Continued improvements to the user interface
  • Added Trueplay support for iOS 18

 

iOS Service Pack - (Available starting today)
Version 80.09.07
 

  • Resolved a bug affecting users with multiple language keyboards configured
  • Resolved a bug preventing users with VoiceOver enabled from accepting the terms and conditions during setup

 

Android - (Available starting today) 

Version 80.09.04

 

  • Improvements to setup flow
  • Added ability to set appearance between light mode/dark mode/system default
  • Added setting to change the Alexa wake word language

 

Check out the full release notes here.

 

 

Update 15 October 2024:

  

Today we release another update for the new Sonos app.

This update will be rolled out for Android only.



Android - (Available starting today)
Version 80.10.06
 

  • Improved queue management including ability to delete and reorder on Android
  • Music library indexing and reliability improvements*
  • Improved TalkBack functionality in Settings on Android
  • The ability to schedule System Updates on Android

 

* Requires latest player update - 81.1-58074 (or higher)


 

Here is what’s coming soon:

Update planned for late October 

  • Improving system setup and reliability of adding new products
  • Improved volume control & responsiveness (iOS)
  • Music library performance improvements (iOS)
  • Improving overall system stability and error handling
  • Support for Arc Ultra and Sub 4 

Update planned for mid-November

  • Playlist editing
  • Support for Android users with multiple homes 
  • User Interface improvements (based on your feedback)
  • Improved music playback error handling

Update planned for mid-December 

  • Improved volume control & responsiveness (Android)

Check out the full release notes here.

 

 

Update 28 October 2024:

  

Today we released another update for the new Sonos app.

The update has the following version numbers:

 

80.11.38 - iOS
80.11.32 - Android

 

In this update:

 

  • Support for the all-new Arc Ultra soundbar and Sub 4
  • Music library improvements*
  • Improvements to product setup
  • Improved performance when browsing content in Home and in Browse on Android
  • Improvements to multi-system support on iOS
  • Fixes for multiple settings including Bluetooth display, EQ, and Sub bonding on iOS
  • The ability to schedule System Updates on iOS
  • Continued Voiceover improvements on iOS

 

* Requires player update - 81.1-58074 (or higher

I appreciate the advice. I’ve read all of the help articles, and gone through chat help. I have gone over the settings a dozen times and cannot get it to work. Because I cannot get anyone live, I cannot have them troubleshoot the issue. 

Have you checked your Mac is using SMBv2 or higher?… I’m not a Mac user myself, but I did a search and came across these links:

Thank you - yes, I went through all of the help files I could find and checked my system. 

I still find volume changes to be terribly slow sometimes along with the other known and verified issues. I don’t know if I’m sending the volume request off to a lazy cloud bot or what, but I can switch to SonoPhone and volume changes are immediate.  More of the “great new app” with subpar architecture. 🤔🙄

One has to wonder what the real timeline is for getting this app / architecture to be anywhere near as good as the old app / architecture.  Obviously, the pie in the sky timeline for fixes they set out just after the debacle is toast.  I’m not confident SONOS will ever work as well as it used to - or maybe to do so requires newer hardware and bricking what we have now again. 

I still find volume changes to be terribly slow sometimes along with the other known and verified issues. I don’t know if I’m sending the volume request off to a lazy cloud bot or what, but I can switch to SonoPhone and volume changes are immediate.  More of the “great new app” with subpar architecture. 🤔🙄

One has to wonder what the real timeline is for getting this app / architecture to be anywhere near as good as the old app / architecture.  Obviously, the pie in the sky timeline for fixes they set out just after the debacle is toast.  I’m not confident SONOS will ever work as well as it used to - or maybe to do so requires newer hardware and bricking what we have now again. 

Agreed. The software was always glitchy and not very intuitive, but useable. If I have to buy new equipment because of this, it will not be Sonos. I hope they realize the damage they have done to their reputation. The CEO’s open letter was hollow. I do not believe they learned anything. Maybe new customers will come along, but they have alienated so many of their decades-old customers. 

I still find volume changes to be terribly slow sometimes along with the other known and verified issues. I don’t know if I’m sending the volume request off to a lazy cloud bot or what, but I can switch to SonoPhone and volume changes are immediate.  More of the “great new app” with subpar architecture. 🤔🙄

One has to wonder what the real timeline is for getting this app / architecture to be anywhere near as good as the old app / architecture.  Obviously, the pie in the sky timeline for fixes they set out just after the debacle is toast.  I’m not confident SONOS will ever work as well as it used to - or maybe to do so requires newer hardware and bricking what we have now again. 

When I first installed the new Sonos App, I saw some sluggish volume control issues. I have 25 Sonos products over 10+ ‘rooms’ - I assumed that like the older S2 App, things are perhaps as slow as the connection to the most difficult-to-reach player. So what I did was check my devices SNR levels in the Sonos App, as mentioned in this Sonos support link:

https://support.sonos.com/en-us/article/understanding-the-network-details-section-in-the-sonos-app

I also moved my Sonos players (where applicable/available) over to the local routers faster 5Ghz WiFi band and that really helped to improve things. That said, I do also have a reasonably fast internet connection aswell (1Gig d/l & 100MB/s u/l) so that quite possibly assists with these things aswell. 

Anyhow, making the changes to the SNR so that ALL products were set to 45dB (or higher) level, seemed to greatly improve things and I’ve not had issues with volume control since doing those early changes…

 

I still find volume changes to be terribly slow sometimes along with the other known and verified issues. I don’t know if I’m sending the volume request off to a lazy cloud bot or what, but I can switch to SonoPhone and volume changes are immediate.  More of the “great new app” with subpar architecture. 🤔🙄

One has to wonder what the real timeline is for getting this app / architecture to be anywhere near as good as the old app / architecture.  Obviously, the pie in the sky timeline for fixes they set out just after the debacle is toast.  I’m not confident SONOS will ever work as well as it used to - or maybe to do so requires newer hardware and bricking what we have now again. 

Agreed. The software was always glitchy and not very intuitive, but useable. If I have to buy new equipment because of this, it will not be Sonos. I hope they realize the damage they have done to their reputation. The CEO’s open letter was hollow. I do not believe they learned anything. Maybe new customers will come along, but they have alienated so many of their decades-old customers. 

Agree as well. Have no issues with the UI, seems like an improvement actually. But overall my system is not reliable, slow to respond and sometimes just disappears. I’m done buying Sonos, just not worth it. 

Since this update, I no longer see my system and cannot add any of my products. I have around £2,000 of products that are now completely unusable. When I try to get support on the phone, I’m told the waiting time is 85 minutes. It’s an absolute disgrace and I am beyond furious. I feel completely abandoned by Sonos and powerless to do anything about it. I hope all those involved in this fiasco are fired, right after they fix the problems that they have caused. 

Just to add my 2 cents as a 15+ year Sonos user:

When can I play / add folders from my Music Library to the queue? (Android App)
 

Using folders to navigate my NAS is my primary use. Browsing by Genre and the  queue multiple albums is my main Sonos usage, which is heavily crippled now for several months.

I am still hopefull this feature is added in the coming months, as it was one of the main functions of Sonos when is started (with the ZP90).

Fun fact: this feature does work in the Windows Desktop app 😬

Just to add my 2 cents as a 15+ year Sonos user:

When can I play / add folders from my Music Library to the queue? (Android App)
 

Using folders to navigate my NAS is my primary use. Browsing by Genre and the  queue multiple albums is my main Sonos usage, which is heavily crippled now for several months.

I am still hopefull this feature is added in the coming months, as it was one of the main functions of Sonos when is started (with the ZP90).

Fun fact: this feature does work in the Windows Desktop app 😬

Sounds like you perhaps need to change the folder/files sharing protocol - the new Sonos App uses SMBv2 shares only.

 

Just to add my 2 cents as a 15+ year Sonos user:

When can I play / add folders from my Music Library to the queue? (Android App)
 

Using folders to navigate my NAS is my primary use. Browsing by Genre and the  queue multiple albums is my main Sonos usage, which is heavily crippled now for several months.

I am still hopefull this feature is added in the coming months, as it was one of the main functions of Sonos when is started (with the ZP90).

Fun fact: this feature does work in the Windows Desktop app 😬

Sounds like you perhaps need to change the folder/files sharing protocol - the new Sonos App uses SMBv2 shares only.

 

Maybe I wasn't 100% percent clear :P
I can perfectly Browse and Play albums from my Music Library.

However, I mainly browse my collection by Folder (organised by genre), and this section is heaviliy crippled. For example, you cannot use the ❤ dot> menu to add a complete folder to your queue (or play a Folder with all its sub-folders)

Effectively, this only let's you play 1 album, when it ends, you have to start a new one (much like a CD or LP :P)
 

Maybe I wasn't 100% percent clear :P
I can perfectly Browse and Play albums from my Music Library.

However, I mainly browse my collection by Folder (organised by genre), and this section is heaviliy crippled. For example, you cannot use the ❤ dot> menu to add a complete folder to your queue (or play a Folder with all its sub-folders)

Effectively, this only let's you play 1 album, when it ends, you have to start a new one (much like a CD or LP :P)

Ah I see, sorry I misunderstood your post. 🙏 Yes I’d like to be able to do this too. 👍

Morning all...Just wondering if it’s safe to update my system yet. still running 16.2 on my computer and my phone. Still have some issues such as not finding all my speakers right away, but not as bad as with the original update...thanks in advance!

If you use a local music library and have a lot of compilation albums, I would avoid the speaker firmware as this has an indexing bug from 16.3 on… I don’t know if the last app will try and force an update. 

If you don’t use a local library it may be worth a try. 

Help.  I cannot access my music library on my iMac.  Nothing seems to work!

 

Are Sonos doing something to fix the problem?

 

A few months ago I spent about an hour on the telephone to the help desk and they were unable to solve the problem!

So it has never worked with the new app? Does your library reside on a PC or a NAS? The latter could be SMBv1 only that Sonos stopped supporting around the time the new app appeared.

Is queue editing ever coming back to the Android app? I see you've added it to the last iOS update. Can you please. PLEASE. Please, add it to the Android app again…

It's been 4 frustrating months.

Sonos. What a shambles. The app is really poor. The ability not to be able to play files stored locally on the network is simply unacceptable. 

Sonos. What a shambles. The app is really poor. The ability not to be able to play files stored locally on the network is simply unacceptable. 

I am able to play music tracks, albums, playlists etc. stored locally on the network. Just share the local library using SMBv2, or higher, as outlined in this Sonos support link…

https://support.sonos.com/en-us/article/add-your-music-library-to-sonos

It works fine here.

I can now add my library to the SONOS IOS 18 app (//Computer/dir/dir…), but am still unable to access this library from any of my speakers/systems. If I have music in the queue, I can delete it, but then I am unable to add any music to the speaker/system.

All I get is :- Not supported on this source.

(…) gives me Crossfade and Sleeptimer, but no access to the library to add music.

 

I am able to add music from the library via the Windows 11 old app, which it keeps telling me to update… NO WAY!

The music then appears in the IOS18 app (iPhone,iPad), but you can’t do anything with it except play or delete!

Android 80.09.04 installed today (24/9)

Struggling to see what's different operationally on EXISTING features, i. e. tried swiping to edit queue (as you can now on 80.09.05 iOS).

A cursory glance through menu revealed voice assistants and airplay... 

Still no editing/deletion/creation in playlists/favs, so still Windows app dependent for that. No album art from local library... even iOS has thumbnails…

 

 

 

Android 80.09.04 installed today (24/9)

Struggling to see what's different operationally on EXISTING features, i. e. tried swiping to edit queue (as you can now on 80.09.05 iOS).

A cursory glance through menu revealed voice assistants and airplay... 

Still no editing/deletion/creation in playlists/favs, so still Windows app dependent for that. No album art from local library... even iOS has thumbnails…

 

 

 

Additional comments... 

My Boost has gone missing, disappeared after May 80.xx.xx update then returned about three updates later… can delete Favs, saved Albums, Artists, and the few Sonos Playlists that will show (first 20 or so and they appear under Sonos Favs after 1 min or so), see thumbnails from Amazon on Sonos Playlists, but no album art yet. 

Given difference to what can do on iphone/ipad android is not keeping up with functionality and library editing and creating my listening experience nowhere near. 

However, the responsiveness IS improving with each version. 

 

RE: Connect and Access

All:

I absolutely hate to say this but Sonos needs to do something about this app accessibility/control issue before there is a class action lawsuit. 

It seems like thousands of users are having the same difficulty with replacing a phone or computer (or even just letting a few months go by on the same computer) and suddenly you have no control over your system and when you try to sign on you get into a loop of sign in between the sales side and access on your phone/computer.

What good is a system if you can’t use it? 

This started with me just wanting to hook up a turntable to listen to David Gilmour’s new album.  I’ve signed in five times and still cannot get any recognition between corporate account and sign in on the actual app.. I’ve tried with the Mac IOS and PC apps.  No luck.  

The only way when this gets fixed is to get my installer, who’s 50 miles away, can get here and I spend $500 to have him reset everything.

 

So now I’m $2000 into my system just to get it to work.  When it works its great… of course no one else in my family can figure it out but….

 

I have 12 Sonos components spread over four rooms.  They don’t work most of the time, well, they turn on but forget controlling them as a system.  And where in the owner’s manual does it say, “you are required to spend four hours periodically to reset everything and use this system.“?

 

I only need four other customers and we can do something ,then everybody on these threads can join to get some satisfaction.  I’m sick of it and will go it alone if I have to.   (yeah, I’m an attorney but not the kind you see on TV or billboards).  

 

That’s where I am on this control/connectability issue.  These manufacturers and dealers are all about ease of operation while they are selling you stuff.  

‘Not so much once they have your money.  

I hope they react… but they won’t except an email telling me “it’s so simple” 

 

Cirrussea

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