📲 New Sonos App & Player Updates Now Available! 🔊

Could we get a bit more details this change?

Starting with version 84, the Sonos app will start requiring a minimum system software version to ensure your system is running at its best

After updating all the album art was gone. Reindexed the library brought back maybe 70%. What’s changed? Did you limit the max resolution or something? Weird!

Running on android 16.

Both system and app updated fine. Available this morning (15th) in UK.

Stable and responsive fof local lib and streaming.

Album art (thumbnails) now show from local lib. in queue view which is a real help. Given that improved badging is mentioned hope that hd/hi-res badge will return please?

👍👍

Amazon Music Unlimited user created playlists still do not fully load into the queue.  Hope this is on the target list for the next app update.

Howdy folks!

This morning, the team is deploying an update to both the Sonos app and player firmware.

Will the team have any time to mow the lawn in the afternoon?

How long a list? I don't have any big ones to test but a 200 long list seems to be loading.

The Queue is being rounded down to the nearest 100. So a 240 track playlist only loads 200 tracks, 360 track playlist, only 300 tracks etc.

I don’t know if this is related to the new release, but by Sonos now indicates unable to load content from my Plex Library. Reinstall the software reboot it the port device shut down and restart it. Plex server on Windows still Sonos indicates unable to load content from the Plex. This started about four hours ago, so might be related to the new Sonos release. I don’t know in any case on all of my three devices same message, unable to load content when I select the Plex playlist.

Create the error, submit a diagnostic and call Sonos to get it looked into and possibly fixed.

Forum posts don't have, as much impact.

Howdy folks!

This morning, the team is deploying an update to both the Sonos app and player firmware.

 

Will the team have any time to mow the lawn in the afternoon?

Make sure you move the speaker first.

It is sitting on a rock….

The limit seems to be 500 tracks.  Problem is a playlist of 486 tracks only loads 400 tracks when using the Sonos app.  If I use the third party app SonoPhone all 486 tracks load.  Then after using SonoPhone to load the 486 track playlist it shows in the Sonos app with all 486 tracks in the queue.  I should not have to use a third party app to load Amazon Music Unlimited user created playlists.

Rock & Roll!

That is interesting, sounds like the app isn't passing the Playlist name to the speaker for it to load the tracks, but instead is loading the track names from Amazon and passing them to the speaker.

If it was a speaker firmware issue one would think all the controller apps would perform the same.

Since this version of the app loaded, it has caused catastrophic problems with my system.  First, the app keeps having “connection timed out” errors with Apple Music as a source.  Went in and dropped only to re-add AM to see if this would fix the issue.  It did not.  The same is happening with SiriusXM as a source, too.

Second, my WiFi dependent devices, a Move 2 and stereo pair Era 100 system, sometime appear in the app and not.  Have tried remedying the matter with reboots - router (three times in the past 24 hours), the devices themselves, iPhone, iPad, and the app itself (through the account settings),  Rebooting provides little remedy.  May work with the iPad for a short period of time, but then when trying to skip a track or even change volume, the app states “feature not available at this time.  Try again later.”  Still get the “connection timed out” messages when using AM and SiriusXM as a source.  The iPhone version seems to consistently not work with the new app.

Third, did check the WiFi settings on the iPhone and iPad and noticed that private WiFi address is set to fixed.  The VPN has been turned off.  Running iPad/iPhone OS 26.4.1 (which came out at the same time as 84.00.34).

Need some help.  First, is it possible to move back to an earlier app version until the bugs are worked out of 84.00.34?  Second, could there be some conflicts with the iOS update and the new app?  And/Or third, are there other settings in the iOS that should be considered to get the app to work?  Again, the consistent message has been “connection timed out.”  This update has effectively bricked a big part of my system that is WiFi dependent.  Not seeing the benefits of this update at this time.  It has been frustrating.

Please help.  Thank you.

Unfortunately, it isn't easy to move backwards. Easier, relatively, if you have an Android device, nearly impossible on an iOS device. 

It’s not clear, but during your various reboots of things, were the Sonos unplugged while you rebooted the router? Generally, in order to get all effects, I recommend that. You’ll get some of the benefits if you do them at different times, but in order to get the full effect, the Sonos should all be unplugged when you reboot the router. 
 

Connection timed out is hard to trace, without details that only Sonos employees can see. I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

You say "WiFi dependent devices" does that mean you have some devices wired to Ethernet and are using the 2.4 gHz Sonosnet to connect to your other Sonosnet capable speakers?

Your profile only lists "Era 100, Arc Ultra and a Sub (Gen 4)" your post mentions a Move 2, what Sonos do you have and how is each connected?

Once again, the sound signature of the Port has changed!

It had actually reached a really good sound, but now it’s fatiguing to listen to. The vocals are sharp/piercing, and there's a attack bass boost.

Variable output and loudness on

That’s not in the release notes…..

Playing program (rather than station) graphics for BBC sounds radio seems to be sorted in this release 👍

OK.  This is crazy.  Follow up to my post of 3 days ago.  I did work with Sonos support only to have it explained to me that it was my network that was at fault.  I talked with support for my ISP and they said everything was fine.  Sonos support had suggested that the problem was with a secondary router used for my alarm system where in theory the speakers were trying to connect to that device and not my primary router.  How could it?  The secondary router is wired with no WiFi involved!  Curious … the only objects messing up on my network right now are Sonos products.  Everything else is fine and working well.

Since this undertaking with both Sonos support and my ISP, I am now starting have problems with my home theater that consists of Arc Ultra, a sub, and two ERA 100s as rear speakers.  This system has an Ethernet connection to my router.  It is having problems working with my Sony Bravia 8 TV … to which I think I’ve learned that the Sonos system is having CEC issues with other devices occupying other HDMI ports on the television.  I have it working now to where all other HDMI devices are not connected to my TV and the only connection is the Sonos system.  Hoping for the best … but had to reset the TV and system at least four times in the past 24 hours to get it to where it is now.  Let’s see if this is still working in the morning.  However, having to leave my other HDMI devices disconnected from the TV is unacceptable to accommodate Sonos.

My remaining Sonos speakers have similar horror stories.  First, I have a Move 2 that sometimes is connected to the system and most times not.  Whenever I use the app to feed content to it, it keeps giving the error code “connection has timed out.”  I did do a hard reset on the speaker earlier today; only to have that last about 5 hours until it now gives me consistently gives me the “connection timed out” note.  Of note, a Bluetooth connection to my phone or iPad does work to the speaker.  But if I have to rely upon that, then what good is the app [that drew me to Sonos in the first place]?

My second remaining system is a stereo pair of ERA 100s.  My initial problem was one speaker (the one for the left channel) worked and the other did not.  The one that did not give any music was showing up in the app and registering as a stereo pair.  Well, did hard resets on both speakers and brought them back into the system.  Worked, like the Move 2, for about 5 or 6 hours to where now . . . the problem is reversed.  Left does not work and right now does (and no, I did not change the location of the speakers).  So this is messed up again.  I do not expect to have to daily hard resets on these speakers to get them to work.

I have been a Sonos customer since April last year.  I did change ISP from a cable modem to a fiber provider in February this year.  However, the Sonos system worked just fine with no issues whatsoever until the release of 84.00.34.  At the same time there was an iOS update to 26.4.1 that I have learned had no network connection updates.  I’m not certain who’s to blame here, but when everything else on my network and within my Mac and iOS operating systems is doing fine, it is easy to think that this Sonos update has to of had some fault.  Up until this release, I was recommending this system to anyone that would listen.  Now I am eating those words.

Right now, I am ready to take the $3,000 loss and chuck this system.  I sincerely hope that the Sonos CEO reads this post and understands that these updates are making way too many changes with appears to be little testing to where it is directly effecting their customers.  If I could go back to an earlier release of the app, then I would because when the system works it does give great sound and connectivity to several terrific services (Apple Music and SiriusXM).

Disgruntled in Arizona.  Guess I’ll talk with Sonos support one more time tomorrow; but I do not want to hear that it’s my network this time.

Double NAT or double IP address allocation? In general, two different routers present a lot of potential issues, you may want to try just one.

I hope when you switched from cable to fiber you rebooted everything. And if you’re rebooting anything, you should be unplugging your Sonos first, then rebooting your router(s), waiting two minutes, then plugging back in (or powering back on the battery powered) speakers. 

If you’re unhappy with level 1 support, I suspect you can get bumped to level 2. 

Unfortunately, we in the public can’t see data in the diagnostics, so Sonos is likely seeing something we can’t. 

I doubt the CEO reads this forum, although your comments may be forwarded to them in a report. 

Support seems to be determined to upset people and make solving issues more difficult when they say "it is your network" it almost always isn't just your network! You can see all your other devices using your network with no issues, only your Sonos failing.

What it almost always is, at initial setup, a conflict with your network settings and Sonos, which should be the primary suspect.

Next most common  seems to be addressing issues. Much discussion of possibilities for the cause but no hard data, just speculation and frustration from folks failing to find the cause. The good news is you don't need the cause, just the fix, which we have and is easy to accomplish.

Incompatible hardware, listed under Support here, is a possibility if Sonos has never worked right.

The Factory Reset solution isn't a solution, it rarely fixes anything, maybe puts it off for a couple days and destroys important internal data Sonos could use.  Aside from when explicitly called for it should be avoided.

Giving the addressing issue a shot only takes a few minutes and once done, is done until you add another Sonos or change routers. All steps are essential, skipping one defeats the process.

• Go to the router's DHCP Settings page and set up addresses for all Sonos.
• Power down all Sonos.
• Reboot router and controller.
• Power up all Sonos.

Update from 3 days ago.  Looked at the advice from Airgetlam and Stanley_4, as well as some posts from Reddit, and developed a solution that seems to be working.  Created a second 2.4GHz only network on my router for Sonos devices only.  This network does have a different name from my primary network … meaning if access is needed to the Sonos App, the WiFi has to be switched on either iPhone or iPad.  But this is a small price to have my Sonos system back again.  All devices have been working for the past 48 hours and everything sounds like it did prior to the mess up with the app update and the iOS update [have learned there is some problems with 26.4.1 and 5Ghz].

My only conclusion is that there must be some 5Ghz interference in my neighborhood that was messing with my wireless speakers.  This solution, creating a second network, seems to be working best for me.

Also, took steps to curb the CEC interference.  As the primary conflict seemed to be from my AppleTV puck, I simply shut its CEC off in the tvOS settings.  Have to use both remotes, now … little annoying … but again a small price to keep the system operational.

Holding my breath for future updates … but it is good to have my system back.  Throughout this process I have learned what resets, hard resets, and simply unplugging the system means!  Thanks Airgetlam and Stanley_4 for your encouragement.

By the way - if Sonos wants to make the 6g band WiFi band available through software updates with the speakers, then go for it!  My router is ready for that!

Not sure they have the electronics to receive the 6Ghz signal in all speakers…