“You” does not apply here because ​@Airgetlam is just a user, they do not work for Sonos.  As to getting a heads up for when an update is going to be released?  Well, turning off updates in the Sonos app and in your app store on your mobile devices will accomplish that.  Seeing how Sonos now uses a phased rollout, allowing you to see if an update is available for your specific system would be far more accurate than them stating “We are sending the update out gradually from Oct. 1-Oct 14”.

Also keep in mind just because the phased rollout got to your system and installed it may not be fully activated. Some internal features are on a separate phased activation schedule.

Example, my system hasn't gotten the group count numbers activated yet. Picked up app and system updates since the one that included the numbers but still no numbers.

Me neither. (And I’m just keeping my head down in the hope I never get them, given it shows a 1 when there’s no speaker grouped with it…)

Hmmm, so I (once again) less than impressed with this update.  Our system was working well but now is dropping out speakers, stopping music all together, making us frustrated (once again) with this system.  It is long past us regretting our purchase, but please try harder?!  Test the updates before sending out, work harder at making this system like it was during the days of the 1 Gen app.  You are going backwards - super disappointing.  

Working fine here, so I’m guessing a local issue. I’d certainly try a simple network refresh, by unplugging all Sonos devices, then rebooting your router. Wait two minutes, then plug back in the Sonos devices. Wait for them to boot back up, and connect, then test. 

If that doesn’t work, I’d recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

The reality is that since 8th May 2024 getting your Sonos system to work reliably often requires more time and effort than it used to and may require one or more discussions with their technical support team. The “just plug it in and start enjoying music in minutes” days seem to be gone but I do hope they return.

That said, when working, they still sound good as good as ever.

Just want to add that the app and system updates are working fine on my iOS and Android device. All of the promised features listed in ​@Mike R. H. announcement are present. 

I might also add (as has been a topic of discussion) that my Alarms and Groups are still in tact and functioning. The app loads quickly on iOS and Android and changes made in one is reflected in the other.

So overall I’d say the App is pretty much back to pre-May 2024 operation with only a few minor (to me that is) tweaks to be made. BTW ​@Mike R. H. thanks for the clarification on the disappearng Ace Headphone section 😂

Seems the pausing issues has reappeared, as having a track looped for hours before this update was no problem, now suddenly it stopping after a hour or so. I was optimistic that updating the system wasn’t going to be an issue, as the last few have been problem free. Suddenly it’s back to the random stopping issue. 

What has Sonos Support said, when you contacted them with your system diagnostic ?

I’m, VERY, VERY, VERY, VERY, VERY, VERY, VERY, update fixed the bass.

Prior update made the bass so much better.