Try removing the Sub/surrounds, add them back and try Trueplay again. Also check the physical mic switch is enabled on all devices.

Hi ​@Mr. T ,

Thanks for the suggestions, I had actually already tried and checked this 👍.

I have just got off a call with 2nd line support and there is an occasional issue with the Arc Ultra and Android Trueplay functionality that they are aware of and is being looked at. They found no immediate issues so sets of diagnostics and other information supplied.

Hopefully a fix soon 🤞

Latest update to the app and it appears I can use “recently added” in iTunes any more. ReaurhoriEd iTunes and that didn’t fix. Can still browse and play, but can’t use recently added. 

Apple Recently Added disappears and messages…..
Oops something happened please try again. This should be replaced with Oops we screwed up again and are busily trying to correct our problem. We are sorry for the inconvenience. 

So you said, already, here. No need to post the same thing twice.

Your app and products are on a downhill journey ever since the major app mess up you have made it so bad for customer that you should be losing me and potentially more.

I was gonna expand my Sonos Setup but now I am Gonna say NO-soNOs.

I am so frustrated, disappointed and irritated, you could have simply rolled back that update sometime ago but your CEO just apologized and kept it and any subsequent updates are just making it worse.

Now coming to actual issues - 

1. App Is a disaster, UI is so bad and unresponsive.

2. Now I cannot even find my product in the app I believe it has happened after recent app and firmware update. And before you give your regular instructions about factory reset, restarts yada ya da ya da!! I have done everything. Followed all your articles and it still doesn't work. It got briefly added but after that I think it updates the product which is beam Gen 2 and then it is again gone from the app cannot stream any music to any of the streaming apps. This is just now a piece of electronic sitting in the house.

3. The Physical mic button doesn't even work now.

Great job SONOS in making the beam Gen 2 turn into a big bar of metal & mesh

I don't know what do to with this now !! 

​@Corry P 

It’s certainly unfortunate you’re experiencing this challenge. I’m not sure what to say, as my system is working with 20 plus speakers, without issue. Would you be willing to share what Sonos Support said, when you called in about your system?