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Hello everyone!

 

Earlier today we deployed an update on iOS and Android for the Sonos App and also an update to our firmware (Player). Have a quick look at what's changed below. If you are interested to know what has changed over the last few months, check out our App Release Notes here, as well as our System (Player) Release Notes here.

 

Once again, this will be a Phased Rollout. You might have the update ready and waiting for you within the App store or you will need to be patient until it becomes available to you.

 

In the App update:

 

iOS - 80.30.35

Android - 80.30.31

 

Fast Scroll in Queue for Android

Queue Improvements: You can now jump to the currently playing song in a queue and scroll through long queues faster.

Android 8 & 9 no longer supported

For Android 8 and 9 users: The Sonos app will now operate in an unsupported mode, meaning it will no longer receive updates, and will be limited to music playback controls. To access all system configuration options, update to Android 10 or higher.

 

Additional changes:

  • Minor UI improvements (Android).
  • Swipe-to-dismiss usability improvements on iOS.
  • Improved performance for playlist editing on iOS.

 

In the Player update:

 

New Firmware version - 91.0-70011

 

Fix for some issues that may result in popping artifacts on Arc Ultra


This update addresses some of the reported popping artifacts on Arc Ultra. Please keep in mind that these sounds can also result from cables or other peripherals/software affecting the signal. If you continue to experience this issue, contact our support team if you haven’t already.

 

Feel free to share your feedback, it is much appreciated as always!

 

Sotiris C

 

@Alxinchains 

At this point your only solution is to factory reset your speakers.

  1. But before you do make sure your network hardware and device with Sonos app are up to date. 
  2. Delete the Sonos app from your device
  3. Now factory reset your Sonos speakers (this process will also erase any saved playlists)
  4. Make sure all devices are blinking with a Green LED
  5. Reinstall the Sonos app
  6. Select “create a new system” (You can use your same email)
  7. Add your products 1 x1 giving each a separate distinct room name (do not create any stereo pairs at this time)
  8. Hopefully, you can see each product in the app
  9. Now you can create stereo pairs; if you like

 


I reinstalled the Sonos system, but I'm pretty sure there's a bug in the app again... Some speakers only connect after multiple resets, it takes a long time for the app to load, it says "no product found on network" and then they appear again, but components randomly disappear again and reconnect after a long time. This is not a quality update!!! It seems that Sonos's development of the stable operation of the app cannot keep up with network or technical developments. Something still doesn't work properly after updating the app, you have to wait for one or two updates before the problem is solved. I've been installing and configuring B&O, Control 4, smart home, security system, internet network, Ubiquit, Sonos, etc... systems for years. I've never had so many problems with the app with any system that works with an app. Not even after the updates. I didn't have to go back to the customer because "the system disappeared or didn't work properly" on the network. It's happened several times with the Sonos system and it was always due to an application update, not the network settings... but I'm not surprised, this has been happening with Sonos for years, I just keep trying, so if it's changed, I always have to wake up and realize that nothing has changed, it's just gotten worse...


@Alxinchains 

At this point your only solution is to factory reset your speakers.

  1. But before you do make sure your network hardware and device with Sonos app are up to date. 
  2. Delete the Sonos app from your device
  3. Now factory reset your Sonos speakers (this process will also erase any saved playlists)
  4. Make sure all devices are blinking with a Green LED
  5. Reinstall the Sonos app
  6. Select “create a new system” (You can use your same email)
  7. Add your products 1 x1 giving each a separate distinct room name (do not create any stereo pairs at this time)
  8. Hopefully, you can see each product in the app
  9. Now you can create stereo pairs; if you like

 

I've done this only a month ago, i shouldn't have to keep doing this. I don't have any stereo pairs.


I am in the same spot as others posting here.  Systems worked great, until this update.  Now nothing works.  Desktop apps tell me theres a firewall issues (which there is not) and iphone app will open, but never connects to anything.  This update basically killed my entire system.  Saying its my home network thats the problem is a cop out because Sonos refuses to address that they have only gotten sloppier as time goes on and push out garbage updates. So all we can do now I guess is wait for Sonos to realize they have a major bug in this update and push out a hotfix. 


Just look at the Google Store reviews, we are Legion!


After 1 year and 5 months of waiting, when you open the queue for a speaker on Android it actually shows the song that is currently playing, just like the old app used to do, and you can see what will play next. 


If the update messed your Sonos system up and you are willing to consider that there may be an issue with how Sonos uses the network and how your router/wifi are providing it someone here can probably help.

Start a topic and tell us what went wrong, as many of us have found over the years there are often integration issues with Sonos that don't impact many other devices.

Yes Sonos should work on fixing the issues, but waiting for a fix (me for about 20 years) isn't often the optimum solution.


Just look at the Google Store reviews, we are Legion!

Hmmm…it appears that you and two others are the only three (3) having issues. Not really interested in Google Store reviews as this is what the community is for (i.e. discuss Sonos issues).

Please stop trying to paint your issues as comparable to those that occurred in May 2024 with the app which was TRULY a misstep by Sonos. No argument from me on that point.

As has been suggested everything points to there being something incorrect with your devices and/or networks. My Sonos has no issues using either my iOS, MacOS or Android devices.