27th May 2026 - 📲 New Sonos App Update Now Available! 🔊

Sharing in case anyone else is hitting the same wall.

Setup: 18-unit all wifi system, ASUS RT-BE86U on Asuswrt-Merlin with two AiMesh nodes over Ethernet backhaul. Two problem rooms — a Symfonisk Gen 2 pair + Sub Mini, and a Sonos One Gen 2 pair + Sub Mini — both associated to the main router. A separate HT setup and an Era 100 pair + Sub Gen 3 on a node worked perfectly throughout, on the same network.

Symptom: each problem pair was flaky on its own with a ~15-second startup sync hiccup at stream start. Grouping the two rooms together was completely unusable — never settled, total dropout chaos. Bitrate-independent: 128k MP3 from the library dropped just like lossless.  Removing subs improved the syncing significantly.

What I tried, none of which moved the needle:

• 2.4 channel fixed at 1, 6, then 11
• IGMP snooping enabled, then disabled
• Roaming Assistant, Airtime Fairness, Universal Beamforming all off
• DHCP reservations for all Sonos units
• Submitted a diagnostic to Sonos support — they gave up after 45 minutes and never followed up

Today's app update landed with the global SonosNet disable toggle. Flipped it on. No other changes anywhere in the system or router. The pairs now settle within a second when grouped and play cleanly. From unusable to fully functional with that one toggle.

My guess at the mechanism: older S2 units (One Gen 2, Symfonisk Gen 2) keep SonosNet coordination code active even without a wired anchor unit in the system, and that legacy path was the source of the instability for bonded trios under group conditions. The Era line has no SonosNet capability at all, which would explain why the Era pair + Sub Gen 3 worked perfectly throughout — different code path entirely. Same silicon class, different software path, completely different result.

16-6 Now and still no option to disable SonosNet. How much longer do we have to wait, or is there a way now to force it?

None of us in the public can force your account to show it or not, we just don’t have access. Your best bet is to call Sonos Support to discuss it.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

As long as you have th3 85.01.x or newer app nothing more you can do, there is no user ability to force the option to appear.

19 days is still under the worst case expected date (2 weeks plus two weeks) of 28 days.

At 30 days abnd no update, then I'd call support.

How is your Sonos system currently configured (wired/wireless/mix), your profile lists a Boost?

My guess is the option is rolled out for ‘low risk’ users first, eg those that don't have any SonosNet capable devices, new users, etc

Then those ‘medium risk’ that may have some SonosNet capable devices, but configured for WiFi with one or more devices wired.

Then those ‘high risk’ using SonosNet,  no WiFi configured and/or devices not wired. If they get an option to disable the SonosNet it could break their system(s).

You have S1 only devices listed in your profile. Unless you have upgraded some to S2 and are also using the S2 app v 85.01.x or higher and latest system updates, then you won’t receive this option. It’s only available for S2 systems.

Nobody ever expects the Spanish Inquisition.  . . Or S1, apparently.

(That joke probably being too old for many here) 

Just for context:

https://en.wikipedia.org/wiki/The_Spanish_Inquisition_(Monty_Python)

Bro 

The Play:5 (Gen 1) is S1 only. Your other speakers are S1 capable too. So are you on S1 or S2?

I’m on S2 for all devices, and I’m using SonosNet. Didn’t know Play 5 (1.13.1.8-2.1) was S1. What I would like to test (and hope for more stability) is switch to wifi (has always been less stable) and a number of speakers wired. Despite my, I think proper, (UniFi) network work, I alway had to deal with multicast storms and other issues. Streaming Plex, and especially Subsonic proved to be stable, but when using Apple Music I never get it stable when streaming to my 6 stereo sets.

All Play 5 gen 1 devices are S1 only.

If you are seeing a Play 5 in your S2 controller it is a gen 2.

If it has a base it is gen 1, a flat bottom a gen 2.

You can also confirm this on your sonos.com profile's system/devices products page.

https://www.sonos.com/en-us/myaccount/system/households/devices

S1

S2

16-6 Now and still no option to disable SonosNet. How much longer do we have to wait, or is there a way now to force it?

You have S1 only devices listed in your profile. Unless you have upgraded some to S2 and are also using the S2 app v 85.01.x or higher and latest system updates, then you won’t receive this option. It’s only available for S2 systems.

Bro 

Info can be found here: Sonos app version compatibility

All Play 5 gen 1 devices are S1 only.

If you are seeing a Play 5 in your S2 controller it is a gen 2.

If it has a base it is gen 1, a flat bottom a gen 2.

You can also confirm this on your sonos.com profile's system/devices products page.

https://www.sonos.com/en-us/myaccount/system/households/devices

S1

 

S2

Thanks for your clarification Stanley, my Play:5 pair are S2, I updated my profile. 

To be completely clear : they are Gen 2 end therefore S2 capable. You are using them on S2 software.

If you want switch over to wifi from Sonosnet to wifi you need to lose the Boost if you are still using that.

I’m not using the Boost anymore, I wonder if Support would be able to individually assign the SonosNet toggle for me.

Support isn't likely to override company policy, imagine the flood of calls for exception with every update.

Any consolation, it seems folks get assigned different wait times for different updates, I was early, then dead last and now middle-last.

​@SonosStreamer I received the Sonosnet-toggle just before the June app update, so I thought this was also on a monthly cycle.  From your post I understand the phased roll out can take longer.