I think people will take the hit with a HT system not being Sonos compatible to be honest if these issues keep occurring.

I was all in for an ARC to replace my Playbar, this last run of updates starting at 14.06 have taken the ARC out of the equation for me now (which is a shame as the Sub and Surrounds weren't cheap..).

I love the punchy base as it is so can't see me getting on at all with the "new" ARC sound unfortunately.

If people are going through the hassle of returning ARCs then it's not a minor niggle.

The Pioneer one I reference can even be made into a Sonos compatible system by just adding a Port to the other of its two input jack pairs. For music, it will be superior via a better stereo soundstage to any bar. What it will not do is pipe the TV audio the other way. 

Even with the price of the Port, the low cost of the Pioneer will leave space for the Port spend.

I find it odd that users continue to hang out on a Sonos users forum and often suggest using cheaper alternatives that introduce additional ‘clutter’. Would it perhaps be best to hang out on other forums instead of linking cheap ‘awful’ looking stuff to this forum that the majority of users are unlikely going to be interested in?

I think the moderators here should delete these cheap linked-offerings as it detracts from the purpose of this community and that is to discuss Sonos products and devices that support those products, not advertise alternative ‘cheap’ hardware here.. I personally wish the Staff would delete these type of posts.

That is your opinion to hold, certainly, and one I am not hearing for the first time.

Sonos may well hold one that goes in the direction that such views of mine that @Ken_Griffiths is referring to, add credibility to their forum, instead of making it just one for people with Sonos issues and Sonos fans that either solve these, or say the issue really isn’t an issue.

And only Sonos can say, without being presumptuous, what is the purpose of this community.

If Sonos thinks otherwise, they will not need to delete any further posts from me, because if so notified, I shall simply stop all posts on all threads.

Hello everyone,

After the latest update to 14.12, TruePlay doesn’t change the sound at all at my Arc+Sub gen3.
Besides known problem of cutting the bass down, there is no change in the sound whatsoever. On my Sonos One, I can clearly hear the difference when togling TruePlay. On Arc, none, zero, nada.

Did enyone expierience the same issue?

I don’t see the purpose of the Sonos forum here as ever being the place to ‘advertise’ and link-to what I would call ‘alternative’ cheaper hardware to undermine the Sonos brand - I’m surprised Sonos allows you to market other brands in this way and put them forward as ‘alternatives’ on their community forum. I just think such advertising should be removed from these pages and maybe put elsewhere online.

I don’t come to this forum to view adverts for other products that are intended as ‘alternatives’ - if they are devices that support the brand, then that’s perhaps fair comment, but to me, putting products forward as alternatives is a step too far - I guess we might have other companies advertising their alternative devices here next, if these type of posts are to be allowed by the moderators.

I think such adverts are a step too far, personally speaking.

Edit: It is also off-topic for this particular thread, I would suggest.

I have often found Sonos fans to be more concerned about Sonos welfare than what Sonos is. Refreshing thing about Sonos Inc., in my book.

On the other hand, Sonos has just done, quite frankly,  a silly thing by way of moderation to my post, probably as a knee jerk response to a TOS complaint.

They have moderated out just the link, leaving the rest of the content of the post and thrust of it, untouched. Indeed, the title of the link is still there, just the link itself is removed.

I have asked for clarification as to what exactly is the intent of this quaint act, and will see how it goes.

Perhaps someone has to complain again?!

I was the person who complained (obviously) and quite right it is too, to remove that link, as you put it forward as advertising a rival ‘alternative’ product for users to perhaps purchase in place of Sonos products - the next thing is other companies will be coming here to advertise and link to their products as an alternative to buying a Sonos device.. It’s right to remove that link IMHO. If you want to advertise other brands as alternatives, it should be done elsewhere online not within this Sonos ‘support’ community.

I don’t know who listened to my complaint at Sonos, but thankyou. I don’t come to the community here to have other alternative ‘rival’ products thrust at me on what is clearly a Sonos hosted site.

(I want to apogees to the OP here too for taking this thread off topic).

@Kumar, surely your suggested “Sonos compatible system” is not really Sonos compatible? A compatible product, to fit into the Sonos multi-room system should be able to push the TV audio too. Whilst the limitation may not matter to some, the “compatibility” label is misleading. 

This is no such formal label as a manufacturer would put out - and in the same short paragraph, I have said exactly up to where the compatibility extends. So for those that do look at the suggested solution, they will know where the compatibility ends.

And to close the loop on the TOS thing - because I take TOS violations very seriously when advised by the writer of the TOS, and have not received more than one. A failing memory comes in the way of claiming none. 

What I am told is my post is completely within TOS, the way it stands just now. The only issue there was the convenience extended to users by my posting the link to the amazon page. So when the link was moderated out, the title of the link naming the Pioneer speaker was moderated in - by the moderator himself.

No one in their right mind would believe that Pioneer or Amazon pay me to market or advertise.

All I need to do in the future, if the need arises, is name a product and name where it is available, if I know where that is. And be well within TOS as interpreted by Sonos if I do that even if the product is a Sonos competitor. 

Exactly how I would expect Sonos to behave, where the principle of the issue is concerned.

There is the ‘works with Sonos’ label that manufacturer’s can use, but to my knowledge,  the ability to send TV or other audio from the 3rd party receiver/amp to Sonos isn’t a part of that label.  That said, pretty sure every ‘Works with Sonos’ receiver/amp can do that.

Can they? IME with a (redacted) works with SONOS amp the (redacted) relies on the SONOS CONNECT/PORT and not the (redacted) for SONOS features. The (redacted) can’t do this without the CONNECT.  If you connect a line out to the CONNECT, but you don’t need the (redacted) to accomplish this  

Kumar’s (redacted) speaker could do the same as a “works with” SONOS amp, but I can only speak from my own experience with this specific (redacted) works with SONOS

(I removed the product name as I’m unsure if it would violate the TOS). 

If linked products are put forward as supporting the Sonos ecosystem, then I’ve no issues with that, but linking devices to advertise to people here in a Sonos hosted community, to purchase them as an ‘alternative’ to a Sonos device is just a step too far - such advertising should be done outside of this forum.

I just don’t think it right that Sonos allow rival/alternative products to be hosted here - that’s the basis of my complaint. It sets a precedent for people ‘perhaps paid’ by other companies to advertise/link their rival products here as Sonos alternatives - I appreciate @Kumar you are likely not paid by anyone to do that type of advertising, but the next person to do such a post, might be.

It is right to remove all links being put forward as an alternative to purchasing Sonos hardware.

T&C link is right there at the bottom of the page.

https://en.community.sonos.com/site/terms

• - Keep it spam-free. The Sonos Community is provided as a service to Sonos customers and is not intended for the promotion of third party services, products, websites, or organizations. Please refrain from posting content that would constitute advertising, junk mail, spam, chain letters, or any other form of unauthorized solicitation.

While I would agree that you are not a professional promoter of third party services, it seems reasonable for Sonos to draw a consistent line about link to competing products, the rule does not requiring you to be paid for your services, nor is it practical for Sonos to determine whether someone is paid or not. 

Personally, I respect complaints about Sonos products, or comparisons of Sonos products that attempt to be fair and honest.  There does come a point though where if a user isn’t really interested in the products Sonos has to offer or helping Sonos customers with issue they have with Sonos products, then perhaps a forum that isn’t funded by Sonos might be a better place for the discussions you want to have.

Sigh.

https://www.sonos.com/en-us/works-with-sonos

I was referring to the actual certification program/label that Sonos runs.  I was not implying that various aux input or outputs on Sonos Port/Amp/Five and others will only work with certified products.  I actually stated that I don’t the certification program has anything to do with inputs/outs.  Generally speaking, I think the extent of the certification is just about using the Sonos app to control the 3rd party amp/receiver ( I think Pioneer/Onkyo are the only ones in the program) for basic things like on/off, source, and volume.

Way off topic from the Arc issues though.

Only inserting a link to a page selling or advertising the product would. 

And there he goes AGAIN...

The post you are referring to and the follow up with the personal insult seems to be targeted harassment of you.  I wonder Melvimbe, KenG does this violate the TOS? 

Sorry I couldn’t read your mind in regards to your reference. Apologies for the inconvenience, please resume discussing amongst yourselves I’ll see myself out. 

They probably do, and I fully expect to suffer the repercussions, whatever they may be.  But that does not take away from the fact everything I said was 100% truth.  

It’s up to moderators to decide that, but I would say yes. If I was a moderator, I would have removed that post and quite possibly quite a few others.  Some people try to get around the TOS about insult or diminish the views of others by referring to ‘Sonos fans’ or ‘he’….maybe even ‘a user’.  

I didn’t think my original post was that vague, but ok.

If you search for "Peter Pee" on YouTube he has done a sound analysis between 14.10 and 14.12, unfortunately it doesn't include the sub though.