Changes to volume mapping and impact on Sub output
Thank you for your feedback regarding the recent 14.12 software update with Enhanced Clarity for Arc.
In this update, we made a change to Arc’s audio profile to improve dialogue clarity and the overall sound experience. This change is based on feedback from our listeners in the field and brings Arc in line with our other Home Theater products, resulting in a more accurate representation of the sound as intended by the content creator.
The updated tuning adjusts the spectral balance of Arc+Sub to achieve a more accurate representation of the sound and an improved sound experience. While the Arc+Sub output capability remains the same, the mapping of volume across the 0-100% range has been adjusted with this release which means low and mid volume levels are relatively lower compared to the previous tuning so you may need to adjust the volume slider to achieve your pre-update volume level. The maximum volume and bass output are unchanged. We acknowledge that this change was not made more clear in the release notes and in the future we’ll be sure to make sure we communicate these rare changes more effectively.
Please note, we have identified an issue for some users of Arc, Beam and Ray whose configuration includes a Sub (with or without surrounds), who may find their Sub output is lower than desired after performing a new Trueplay tuning.
Users with Beam or Ray bonded with Sub can increase the Sub level for a more powerful low-end response, however this won’t have the same impact for Arc users. Customers using Arc bonded with a Sub (and/or surrounds) who find their Sub output is lower than desired following performing a new Trueplay tuning, should temporarily disable Trueplay on Arc until this is addressed by an upcoming software update.
Trueplay tunings for Home Theater configurations without a bonded Sub are unaffected, including standalone soundbars and those bonded with surrounds only.
If you would like any assistance adjusting the sound of your Home Theater setup, the community is here to help. You can also contact Sonos support.
Moderation edit:
With the 14.18 software update, the above mentioned issues have been addressed, and the Enhanced Clarity for Arc adjustments are retained. There was a clear preference within our community for the previous volume settings, and these have been restored. This will be apparent immediately after updating to 14.18. The Trueplay issue has been fixed. Customers who experienced a lower Sub level after performing Trueplay after updating to 14.12 will need to update their systems and then perform a new Trueplay tuning in order to address these improvements in their system. Customers will hear a more powerful low end response, meaning any Sub level adjustments made after 14.12 should no longer be required.
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I am wondering if we could proceed with any legal action against breaking our systems without providing for a way to fix it or any information on when they will be resolving the issue. If anyone in this thread is a lawyer or knows of one, i would be happy to help with anything needed.
This needs to stop. Sonos is just laughing at our faces and it is now beyond annoying. Also, i REALLY need to remind people that the system was broken from MAY, so not two months. Where we had speakers out of sync with each other? and needing resets every time to make them work again as they should? Remember? Maybe a lot of people forgot because at least that HUGE annoying problem could be “solved” by resetting everything and setting it up again each time
Also, since i haven’t got the system more than a year, i will be asking for a refund for the Arc and Sub. Lets see how this goes
I just found this video:
Think it will not take very long, more video’s and reviews show up. Way to go Sonos You are ruining yourselves. I can’t imagine someone who is looking for a new HT setup will even consider to buy Sonos at this moment. I’m also thinking about selling the whole system, now the company still exists and therefore I can get a bit more money back to invest in another HT system. It’s not even the fact, something went wrong (again), but the fact how you are treating your costumers and let us sit in the dark for almost 8 weeks now.
Now the sub-mini has launched it all makes sense to me. I was wondering why you launched this patch without testing it in the beta-community. Well, you had to make the sub-mini ready, so you forced this update upon all of us, to make that happen. And now your engineers have to clean up the mess because some top-supervisor was pushing the limit of the capabilities from his engineers. Very bad decision in my opinion. For that reason I will never even consider that new sub-mini, even if it’s so great, there will always be a very bad taste in my mouth, thinking about what all your existing customers had to sacrifice for you to catch the deadline for selling your new product. I’m more considering buying a 2nd Sub gen3 for my HT system, if the problem gets fixed (very very very soon!!!!).
I can say again, that Sonos has to take responsibility, but I'm not. We all know by now, Sonos isn’t taking responsibility by any means on this matter. Almost 8 weeks, and all we get is “we are working on it and there is no ETA for a fix, you will get informed when it's ready”. On this market with so many competition, it's very naive to think your costumers will stay supporting you, and stay with Sonos. It’s easier to get another system and get rid of all this nonsense. And yes, I also did spent a lot of money on Sonos, because of all the good reference you company had. Now that positive reference is dropping like a brick in the ocean, I maybe have to force myself to move on and leave all this far behind me.
SONOS! I have the solution for you!
Give us the 14.10 software, and problem solved. No more angry customers.
You can thank me later
I suspect rolling back isn’t possible provided the new hardware that was just released. The issues SONOS introduced in 14.12 likely has them scrambling to sort out how to handle this. It could mean a fundamental shift in how we engage with our systems and that could be a lot of work ahead to fix.
SONOS - communication is key. Fix this and keep us regularly updated along the way. You owe us this.
...and completely understand how frustrating this issue must be for those affected…
I love how this implies that the number of people affected by this is a small minority of owners. As if it doesn’t affect every single setup that involves an Arc paired with a sub. As if we’re supposed to believe that we’re just the unlucky ones and that somewhere out there is a sub/Arc combo running the 14.12+ update that doesn’t drop the low frequencies with TruePlay enabled.
Regardless, this is not the update we were expecting or wanted to hear. It’s outrageous that it’s now been two months and Sonos doesn’t have a timeline for a “fix”.
Here’s a thought - I’ve owned Roombas now for years and occasionally they’ll push a bad update out. When that happens there’s no way for the end user to roll the update back BUT you can contact support and they’ll roll the update back for you. Why not do something similar here? That way only “affected” users get rolled back and you guys can continue work on a fix for the masses.
There have been posters in this very thread who are not experiencing this problem with an Arc and a Sub, so that negates your claim right there. An informal poll on Facebook reflected the same. Also, the fact people unaffected are not as likely to seek out this thread or the poll, never mind post to them, lends credibility to Sonos' statement that it is only a certain subset of users affected.
Please, be so kind to answer my questions:
1. You are using android or iOS phone? 2. Do you use trueplay? 3. Where is your sub positioned - corner or in the middle of the room? 4. Do you make difference between 30HZ and 100HZ, and if so which one do you prefer?
Thank you in advance!
Please, be so kind to answer my questions:
1. You are using android or iOS phone? 2. Do you use trueplay? 3. Where is your sub positioned - corner or in the middle of the room? 4. Do you make difference between 30HZ and 100HZ, and if so which one do you prefer?
Thank you in advance!
I’m not the person you should be asking. I happen to hear a difference between 14.12 and 14.10. Not as dramatically as some seem to be hearing, but there is a difference.
You are right most of us are focused on the sub/trueplay, it sounds sh@t now at the centre. The front soundstage is totally wrong, I dont listen to music anymore as it just doesn't sound right and movies are way too centre channel heavy and tinny at times . Atmos/truehd is not too bad but sounded way better at 14 10
For general tv viewing (stereopcm or DD)my mother's £40 budget soundbar is no worse/ or my £2000 Sonos setup sounds no better than a £40 Sanyo soundbar
This
How did a manage that? Are the speakers also back to 14.10?
You are right most of us are focused on the sub/trueplay, it sounds sh@t now at the centre. The front soundstage is totally wrong, I dont listen to music anymore as it just doesn't sound right and movies are way too centre channel heavy and tinny at times . Atmos/truehd is not too bad but sounded way better at 14 10
For general tv viewing (stereopcm or DD)my mother's £40 budget soundbar is no worse/ or my £2000 Sonos setup sounds no better than a £40 Sanyo soundbar
This
Did you not update?
Did you not update?
Top of the screencap - “System update available”
Looks like they didn’t update. Smug SOB
You are right most of us are focused on the sub/trueplay, it sounds sh@t now at the centre. The front soundstage is totally wrong, I dont listen to music anymore as it just doesn't sound right and movies are way too centre channel heavy and tinny at times . Atmos/truehd is not too bad but sounded way better at 14 10
For general tv viewing (stereopcm or DD)my mother's £40 budget soundbar is no worse/ or my £2000 Sonos setup sounds no better than a £40 Sanyo soundbar
This
I never thought I’d say this over a software update, but GOD do I envy you right now.
You are right most of us are focused on the sub/trueplay, it sounds sh@t now at the centre. The front soundstage is totally wrong, I dont listen to music anymore as it just doesn't sound right and movies are way too centre channel heavy and tinny at times . Atmos/truehd is not too bad but sounded way better at 14 10
For general tv viewing (stereopcm or DD)my mother's £40 budget soundbar is no worse/ or my £2000 Sonos setup sounds no better than a £40 Sanyo soundbar
This
Hindsight is a wonderful thing !
How did a manage that? Are the speakers also back to 14.10?
Turned off updates...everything is 14.10
How did a manage that? Are the speakers also back to 14.10?
Turned off updates...everything is 14.10
Why didnt i think of that..
When is this nightmare over?
When is this nightmare over?
I hope next week…
When is this nightmare over?
I hope next week…
Well tomorrow is the speculative day they would release their next major Firmware. Peter pee did a nice break down showing their patch schedules.
Always on the third Tuesday of a month. If not tomorrow, I suspect no fix until after people have Sub Mini’s already..
It will come tomorrow. They have to… This has taken too long.
When they wait for it until costumers have their sub-mini and then roll out the patch, maybe they will destroy the sub-mini and is the big sub in advantage. I wouldn’t be surprised when that happens LOL
That’s also my main reason not to order that sub-mini. You never know when they destroy that sound profile too. No way I’m going to take that risk. I just wait for this to get fixed, turn off auto-updated and leave it as it is. If it ain’t broken, we don’t need to fix it. And if it takes to long, sell the whole system and buy something else…..
Considering their last comment on the issue, I don’t expect anything to release tomorrow (and in general don’t expect anything positive from this company ever again).
Considering their last comment on the issue, I don’t expect anything to release tomorrow (and in general don’t expect anything positive from this company ever again).
I agree and think this is the new sound signature and they are waiting this out hoping that it will eventually become accepted as the new standard
I hope to be proved wrong but the time this is taking it's not encouraging...
Considering their last comment on the issue, I don’t expect anything to release tomorrow (and in general don’t expect anything positive from this company ever again).
I agree and think this is the new sound signature and they are waiting this out hoping that it will eventually become accepted as the new standard
I hope to be proved wrong but the time this is taking it's not encouraging...
If that’s the case, Sonos would be the only one who’d gonna suffer from it (except for us suckers who already have a system).
Considering their last comment on the issue, I don’t expect anything to release tomorrow (and in general don’t expect anything positive from this company ever again).
I think we have to very much more than happy if we can have the fix within October...
Well……..no update
So I guess Sonos cares more about new customers then old ones.
Well……..no update
So I guess Sonos cares more about new customers then old ones.
If there are any updates they will be late afternoon UK time as America is well and truly asleep at this time of day.
You are ruining yourselves. I can’t imagine someone who is looking for a new HT setup will even consider to buy Sonos at this moment.
