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New Sonos App Update!

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New Sonos App Update!
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  • Gaham
  • Headliner I
  • 385 replies
  • June 5, 2024
Bumper wrote:

@Marco.B the new features for the app including alarms, add next to queue, add to end of queue and sleep timer weren’t available in my app despite being fully updated. Many other people have experienced this as well.

The reason why the features aren’t available is because we are using DNS based privacy/add blocking on our networks. Whitelisting all *sonos.com traffic isn’t enough, the features only become available if we allow the third party servers that you are using to deliver adds in the app. No features without ads.

Is this a bug or mistake or will we need to keep allowing sonos in app adds and third party tracking/ad servers to keep receiving the new features?

Until I saw this I thought the users who were posting about Sonos looking to create revenue from subscriptions using the new app were being paranoid 😂Now I’m not so sure ☹️ Why would you want to “hide” basic features behind a web based validation process? Besides adding unnecessary latency to the app the potential for the apps functionality to be disabled through an error or data corruption will impact reliability.

It will also make it impossible to play music from their local network during an Internet outage.

This looks like a case of centralised management gone crazy. 

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press250
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Ken_Griffiths
tidepooler wrote:

@Ken_Griffiths Thank you, I understand the Play Now part.  But does “improved settings” plural mean they have more in mind for that bullet point than just Play Now?  I’d really like to know what their plan is for queue reordering and deleting.

There’s also ‘Play in another room’ so maybe it’s that? .. note these are the ‘Playback settings’ - The ’room queue management’ such as editing/re-ordering/saving/clearing a queue is a different topic - I’ve not seen anything mentioned about those things, at least not so far, but assume they will make an appearance at some point in the new App.

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  • Chaz1000
  • Contributor I
  • 3 replies
  • June 5, 2024

So far after the update I have no truplay so that is NOT a welcome additional feature. 1 week of ownership and feeling a ton of regret.

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  • Rhonny
  • Prodigy II
  • 1969 replies
  • June 5, 2024
Chaz1000 wrote:

So far after the update I have no truplay so that is NOT a welcome additional feature. 1 week of ownership and feeling a ton of regret.

Did you also run the system firmware update after the app update?

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    A_fly_guy
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  • B33Jay
  • Enthusiast II
  • 105 replies
  • June 5, 2024
press250 wrote:
B33Jay wrote:

Android 80.02.05

Have been able to see my local library ever since early May update. No album art yet. 

What concerns me in particular is no reference to Sonos Playlists which allowed so much flexibility and integration of both local and network material. Cannot get the Sonos Favourites to save anything as a partial workaround either.

Same here: the new Android app has far more issues than the iOS app, and that is saying something. Sonos Favorites are entirely un-functional for me on the Android app, and work AOK on the iOS app. Seriously frustrating.

https://support.sonos.com/en-gb/article/save-the-queue-as-a-sonos-playlist

 

Did find this... the 'at a future date' worries me a little as I am still waiting for free beer tomorrow... 🤔

press250
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  • press250
  • Prodigy III
  • 633 replies
  • June 5, 2024
Bumper wrote:

The reason why the features aren’t available is because we are using DNS based privacy/add blocking on our networks. Whitelisting all *sonos.com traffic isn’t enough, the features only become available if we allow the third party servers that you are using to deliver adds in the app. No features without ads.

Yo, @Bumper! I ran packet capture and performed a cornucopia of reverse DNS lookups to find the source of ads running in the new app. I’m reasonably certain they’re from 1e100.net, better known as Google. Try whitelisting *.1e100.net and see if the full feature set is enabled.

I totally get that whitelisting Google all but defeats the purpose of running an adblocker. Don’t shoot the messenger and stuff.

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Bumper
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    Silverthorn
  • Bumper
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Bumper
  • Bumper
  • 1767 replies
  • June 6, 2024
press250 wrote:
Bumper wrote:

The reason why the features aren’t available is because we are using DNS based privacy/add blocking on our networks. Whitelisting all *sonos.com traffic isn’t enough, the features only become available if we allow the third party servers that you are using to deliver adds in the app. No features without ads.

Yo, @Bumper! I ran packet capture and performed a cornucopia of reverse DNS lookups to find the source of ads running in the new app. I’m reasonably certain they’re from better known as Google. Try whitelisting *.1e100.net and see if the full feature set is enabled.

I totally get that whitelisting Google all but defeats the purpose of running an adblocker. Don’t shoot the messenger and stuff.

Haha appreciate this. Damn, Google, anything but Google 🤣. Checking my logs I don’t see 1e100.net at all but maybe they are using another alias?

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    Silverthorn
Bumper
  • Bumper
  • 1767 replies
  • June 6, 2024

Can’t edit my original post - meant to also say I’ll test out white listing 1e100.net and will post back 

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  • Silverthorn
  • Prodigy II
  • 428 replies
  • June 6, 2024

Play next add to queue will make a bit happier. I post a lot of screenshots of the Sonos app so getting it a bit prettier would be a bonus.

"I saw the Stooges and the MC5"
press250
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  • press250
  • Prodigy III
  • 633 replies
  • June 6, 2024
Bumper wrote:

Haha appreciate this. Damn, Google, anything but Google 🤣. Checking my logs I don’t see 1e100.net at all but maybe they are using another alias?

Yeah, absolutely: packet capture gives me raw IP addresses that I feed into reverse DNS, which yields “least common denominator” domains. For example, I get ‘amazonaws.com’ rather than ‘sonos.com’. If your logs are ordered chronologically, you’ll see a whole lot of sonos.com activity (90%) with a smattering of ad activity (10%) mixed in.

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  • Chaz1000
  • Contributor I
  • 3 replies
  • June 6, 2024
Rhonny wrote:
Chaz1000 wrote:

So far after the update I have no truplay so that is NOT a welcome additional feature. 1 week of ownership and feeling a ton of regret.

Did you also run the system firmware update after the app update?

I did not One of my Era300s Had an update for the firmware, but none of the other stand. Ultimately, I had to reset all the speakers And start a set up over again, three times before it finally updated all the speakers and then after that, the EQ settings would function properly so I had to reset one more time. 
I’m just concerned with how much I spent for These Speakers they should function a lot better. After owning these for about a week, I can’t count the amount of times I’ve had to completely reset the system and I hope this isn’t something I have to do every time. Firmware update comes out. 

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  • BrianJG
  • Enthusiast II
  • 26 replies
  • June 6, 2024
Marco.B wrote:

Yesterday we released a new update to both iOS and Android.

 

The update has the following version numbers:

 

80.02.05 (Android)

80.02.04 (iOS)

 

Please note that you may need to check for updates in the App Store in order to update during the first few days of the release.

 

With this update we've added or improved some of the following features you all have been asking about:

 

  • Mute button (on iOS)

  • Play Next & Add to End of Queue

  • Sleep timers

  • Improved local library connectivity

  • Improved Trueplay setup (on iOS)

  • Added distance settings for surrounds

  • Ability to update older firmware systems

 

Check out the full release notes here.

 

We've still got a road ahead of us and here is what’s coming soon:

 

  • Continued improvements to navigation for visually-impaired customers: mid-June

  • Playback controls including mute and volume numbers: June

  • Local music library search and playback: mid-June

  • Improved playback settings including Play Now: July

  • Create and edit local music library: July

  • Improved Autoplay settings: July

  • Improved Sub audio settings with Amp: July

  • Snooze alarms: TBD

 

We appreciate your continued patience.

So now the ability to have your own local music library has moved from mid-June to JULY?

Go back to the old app until you get this worked out and stop experimenting as you go! 

Like many, I bought SONOS specifically to play my own music, and that is no longer possible. It is THE MOST BASIC FUNCTION of any media centre. If you cannot do that, buy back our equipment. 

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  • dylanmac
  • Contributor I
  • 3 replies
  • June 6, 2024

In this latest release, why did they remove the volume up button and force you to use a slider to adjust the volume? It’s such terrible UI. The side is finicky and prone to being mis-tapped. The volume buttons required simple taps and were dead easy to use. 

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  • dvpriem
  • Enthusiast I
  • 15 replies
  • June 6, 2024

I’m 70 with lots of Sonos speakers that don’t work. I feel like I’ve been handed a box of parts and to figure out what I can put together. For now, I’ve dug out an old SANGEAN radio with a thumb drive to play my music. I may be dead by the time Sonos works this out. 

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Bumper
  • Bumper
  • 1767 replies
  • June 6, 2024
press250 wrote:
Bumper wrote:

The reason why the features aren’t available is because we are using DNS based privacy/add blocking on our networks. Whitelisting all *sonos.com traffic isn’t enough, the features only become available if we allow the third party servers that you are using to deliver adds in the app. No features without ads.

Yo, @Bumper! I ran packet capture and performed a cornucopia of reverse DNS lookups to find the source of ads running in the new app. I’m reasonably certain they’re from 1e100.net, better known as Google. Try whitelisting *.1e100.net and see if the full feature set is enabled.

I totally get that whitelisting Google all but defeats the purpose of running an adblocker. Don’t shoot the messenger and stuff.

@press250 whitelisting *.1e100.net didn’t work.  I’m away from my system for a few days and will give it another try early next week.

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  • Martybeach
  • Contributor I
  • 3 replies
  • June 6, 2024

Sonos needs to be more transparent about the Android updates. They claim that the 6/4 update restore queue management and that is a HALF-TRUTH at best. Yes on the app on mobile phone and NO on the Tablet app.

 

Tell us the truth.  A botched rollout is one thing; not being truthful is another.   

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  • Yasuyuki
  • Lyricist I
  • 2 replies
  • June 7, 2024
Posting from Japan.Since it is a Google translation, there may be some strange English expressions.When I updated the iOS app, I was prompted to update arc and sub, so when I tried to do so, an error message appeared and I was unable to update.I tried dozens of times without success.Even if I disconnect the arc+one+sub system once, reset it, and try to update it individually, it doesn't work.The system is currently in hibernation mode because it has been disassembled and cannot be updated.It seems that this is probably a problem on Sonos' side, so I would like to see an immediate improvement.
Dogdad
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  • MoMorley
  • Lyricist II
  • 3 replies
  • June 7, 2024

Hi ! I have bought a Sonos move yesterday & have spent many hours , Reading EVERYTHING possible & carrying out numerous times , Installing, deinstalling (

80.02.05 (Android)) , restarting Routers, Resets of Speaker & accounts & app !!! I suggest that TOP management take note that there are millions of very angry Sonos owners that will BLACK mark your company if you do not sort out the basics !!! I can not register my Sonos move (error 1101 ) therefore the speaker is useless & will be being returned !! & reading the similar catastropic reports on sonos move 2 & other owners experiences with your software !!!!!!!! No one is able to use their products !!! P.S. I even phoned the hotline , but when get an automated message that the waiting time is 85 minutes !!! Then your poor employees are going to be the next thing you lose !!!! The basic problem of your software has to be solved or you are sinking like the Titanic !!! 

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  • furacaopr
  • Prodigy III
  • 291 replies
  • June 7, 2024
Ken_Griffiths wrote:

I didn’t comment on why it was initially released early - In truth, I personally would choose to not give a comment on that matter, as I have not personally seen the reasons why the App was released before it was perhaps finished.

Hi @Ken_Griffiths, the answer to this question was made clear by @tuckerseverson during the AMA: 

“Over time we “cross-faded” our engineering attention into the new app. We need to make the new app be the app going forward so we stop splitting our attention.”
 

This means that at a given time, they decided to stop developing new features to the old app to avoid having to code the same features twice and optimize resources. So, the code to allow the launch of Ace and Roam 2 was developed for the new app and not for the older one. With the coming launch of these, the app team had no other choice than launch the new app even knowing it was incomplete.

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  • Craigster
  • Trending Lyricist I
  • 10 replies
  • June 7, 2024

Since this update, I no longer see my Arc or Beam theater systems in the IOS app or in the Windows app. Ive tried rebooting everything, but no luck.

All my other 10 Sonos speakers are there and work fine, but have lost control of my theater setups.

Anyone else see this or know how to fix it?

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  • A_fly_guy
  • Contributor I
  • 8 replies
  • June 7, 2024

It's great that you are working on this.

Can't be you.

I have the latest app updated yesterday.

But Trueplay still does not work for me.

Tried with both my iPhone and two different iPads.

It plays the testing sounds for about 30 seconds.

Then the sounds stop, but the Trueplay interface continues, saying it's still listening to the test sounds, even though it's quiet. I have tried to let this continue for about 5 minutes, but it doesn't stop. So I have to finish setting up Trueplay.

 

System: ARC, Sub Gen 3, two ERA 300.

I have tried to connect/ disconnect the WI-FI from both the ARC and Sub, but it makes no difference.

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  • joshp68
  • Lyricist I
  • 1 reply
  • June 7, 2024

Is there an ETA for correcting the know Roam SL compatibility Issue?  As it stands now, I purchased a very expensive paperweight.   

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  • Silverthorn
  • Prodigy II
  • 428 replies
  • June 8, 2024

Add to queue just gives me the dreaded something went wrong and recently played is borked again. Seems a bit retrograde.

"I saw the Stooges and the MC5"
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  • TNils
  • Contributor I
  • 2 replies
  • June 8, 2024

Yay (sarcasm). The update has bricked my Arc and sub system as it can no longer find either and won’t let me add them again. At least Airplay still works. Sonos should be ashamed of forcing this shoddy update on us before it’s ready for use. At this point I’m ready to warn everyone I know not to buy Sonos products as I’ve never had these problems with any other speakers.

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  • TNils
  • Contributor I
  • 2 replies
  • June 8, 2024
Craigster wrote:

Since this update, I no longer see my Arc or Beam theater systems in the IOS app or in the Windows app. Ive tried rebooting everything, but no luck.

All my other 10 Sonos speakers are there and work fine, but have lost control of my theater setups.

Anyone else see this or know how to fix it?

I have a similar problem with the Sonos app itself, though my Airplay and Windows Sonos app still work. I have read that Sonos knows of these problems but so far no fix.

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    A_fly_guy
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