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Bradcarman
Contributor I
May 11, 2024
Answered

Sonos Setup Not Working

Here‘s what happening:

  1. I choose setup new speaker
  2. I choose the Roam SL
  3. It says „There was a problem setting your Sonos Roam SL…Let‘s try something else“
  4. Click Continue
  5. To continue, let‘s connect your movable device to the temporary network…
  6. I click Join
  7. Next your Sonos will play a chime…
  8. I click continue 
  9.  It plays a sound
  10. Says finalizing connection…
  11. “We‘re having trouble finalizing the connection to your Sonos Roam SL
  12. I click Try Again
  13. it fails again „We couldn‘t verify the audio passcode“6
  14. I try then the PIN number
  15. This also fails „There was a problem during setup“

 

I‘ve tried restarting my device, I‘ve tried on both my iPad and my iPhone.

 

Is this speaker just broken?  What else can I try?

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    LindaaaAaaAnswer
    Lyricist I
    May 11, 2024

    The sequence you describe in the 15 steps is EXACTLY  what has happened to me multipe, multiple times.   The Sonos tech guy said it was an issue with my wifi so I needed to go to internet provider to get them to look at iot.    They “split” it into a 50 and a 2.4. ( no idea what this is).  Apparently the Sonos wants the 2.4.  Tried that. Nope.  Same issue😫. Now I have to reconnect everything in my house to the new wifi and having iissues with my Google Nest😵‍💫 Isn’t there anyone at Sonos that know what they’re doing??? Piece of crap for alot of $$

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    Mo Riy
    Contributor I
    May 21, 2024

    to add : this is what is installed: Sonos_79.0-52294.dmg

    Press on add existing system and will asked you for your credentials 

     

    what i observed adding it from mobile it will be added in the system but fail to updated or show it on 

     

    then from the mac you can updated and will show up in the phone  

    Jezz2111
    Lyricist III
    May 21, 2024

    Looks like it’s only solving Roam to add to system?

    Says it’s “fixed issues adding surrounds” but I have reinstalled to latest app, reboot/reset my Era 100’s, added them as different rooms and tried to then add them as surrounds but still no luck. Even tried uninstalling app and reinstalling on an android phone. Fail. 

     

    artykim
    Lyricist II
    May 22, 2024

    I could also connect my new Roam finally, after update the app today.

    However, the app still is buggy and I had to followings:

    1. iOS app could not connect the Roam initially, just like the old version.
    2. Android app also could not connect the Roam.
    3. Changed the Wi-Fi router settings to use only 2.4GHz.
    4. iOS app still could not connect.
    5. Android app could find and set up was processed, only by connecting Roam’s Wi-Fi directly and used sound PIN method.
    6. However, even after above process, both iOS and Android app could not find the Roam again.
    7. I have downloaded Windows app and installed.
    8. Windows app could find the Roam but requested finish the set up through the app.
    9. Done reset the Roam and tried again with Android app from the beginning.
    10. FINALLY the app successfully set up the Roam.

    As you can see, it’s still painful and frustrating procedures, yet at least now I can listen to music from Roam for the first time since purchased 2 weeks ago.

    I sincerely hope my experiences above can help.

    Cheers.

     

    Guillermooj
    Lyricist III
    May 22, 2024

    after the app update tried connecting Sonos Roam

    1. chose the reset the app to start fresh.
    1. went thru the initial steps to sign in and accept user agreement
    2. See new option to add a device or headphones(which confirms app update, the headphones option is new)
    3. finds my Roam: Getting your Sonos Roam ready
    4. Your mobile device cant connect your sonos roam. Move your mobile device closer and make sure sonos is powered on. Continue
    5. Getting your Sonos ready
    6. Error: Your mobile device is unable to set up your product. Use a different mobile device and try again
    7. Same steps on my iPad, same error

    Ditto here! (using app version 80.01.10) Then I noticed an even new app version, 80.01.11, which I downloaded and tried… same exact failure sequence.

    Same thing here, just updated to 80.01.11 and still no luck connecting my new Sonos Roam

      ElenaC
      Enthusiast I
      May 22, 2024

      I finally finally connected. Not saying this is what will work for all but this is what finally worked for me.

      After updating the app i removed it to clear any cache that could be stored.

      I then reset the speaker to its factory settings by pressing the Play and Power Button until it cycled thru the process.

      i then went thru the steps to connect, it played the chime and displayed a message: Adding Sonos Roam to your system, that took about 90 seconds or so and then the app just crashed.

      i went back to the iOS app and System settings where is said You are connected to the Sonos system on <my wifi name>

       

      At this point the speaker light was solid white.

      I then opened Sonos app on my Macbook Pro and Clicked on System Settings, where it did prompted me to login and update the speaker, but after that i was finally connected. 

      I hope this helps others to connect. seems like this update did fix something however it is still far from fixed considering the hoops we need to jump thru to connect

      Booms8083
      Lyricist I
      May 22, 2024

      i’m still dead in the water trying to use my iOS app or Mac desktop app.  After downgrading to the S1 app and connecting via the wifi screen on my phone I got it 99.9% of the way completed.

      Now, I can’t get the registration process completed!  it says to press the button when flashing green and white (it is) but it seems like it isn’t sending the signal back to my phone. 

      I got the Roam SL as a b-day gift for my husband as we are moving towards a Sonos household with a Sonos Roam and a Play already in the house.  VERY frustrating to not have this connect! 

      Swanz99
      Trending Lyricist II
      May 22, 2024

      I don’t have a mac and my sonos device wont update during set up I keep getting 1002 error. 

      Jezz2111
      Lyricist III
      May 23, 2024

      anyone else manage to connect with new app update other than Roam 2’s? 

      Randevous
      Lyricist III
      May 23, 2024

      Found the best solution!….after several hours with Sonos tech support, Google, ISP,….

      1- Take Roam SL back to where you bought it (or grab a few pieces of paper and set it on top and let it do the job it was born to do)

      2- buy new Roam 2, released yesterday,

      3- setup takes 60 seconds and flawless. 

      4- Use new Roam 2 button for instant Bluetooth, so much better. $179 but worth it

      You are welcome! 

      sticks1839
      Lyricist III
      May 23, 2024

      Found the best solution!….after several hours with Sonos tech support, Google, ISP,….

      1- Take Roam SL back to where you bought it (or grab a few pieces of paper and set it on top and let it do the job it was born to do)

      2- buy new Roam 2, released yesterday,

      3- setup takes 60 seconds and flawless. 

      4- Use new Roam 2 button for instant Bluetooth, so much better. $179 but worth it

      You are welcome! 

      This is going to be my approach too. Will report back if I see the same result when Roam 2 arrives (hopefully tomorrow)!

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