Here‘s what happening:I choose setup new speaker I choose the Roam SL It says „There was a problem setting your Sonos Roam SL…Let‘s try something else“ Click Continue To continue, let‘s connect your movable device to the temporary network… I click Join Next your Sonos will play a chime… I click continue It plays a sound Says finalizing connection… “We‘re having trouble finalizing the connection to your Sonos Roam SL I click Try Again it fails again „We couldn‘t verify the audio passcode“6 I try then the PIN number This also fails „There was a problem during setup“ I‘ve tried restarting my device, I‘ve tried on both my iPad and my iPhone. Is this speaker just broken? What else can I try?

B

Bradcarman

Contributor I

Answered

Sonos Setup Not Working

128 replies
9951 views

Here‘s what happening:

I choose setup new speaker
I choose the Roam SL
It says „There was a problem setting your Sonos Roam SL…Let‘s try something else“
Click Continue
To continue, let‘s connect your movable device to the temporary network…
I click Join
Next your Sonos will play a chime…
I click continue
It plays a sound
Says finalizing connection…
“We‘re having trouble finalizing the connection to your Sonos Roam SL
I click Try Again
it fails again „We couldn‘t verify the audio passcode“6
I try then the PIN number
This also fails „There was a problem during setup“

I‘ve tried restarting my device, I‘ve tried on both my iPad and my iPhone.

Is this speaker just broken? What else can I try?

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

L

LindaaaAaaAnswer

Lyricist I

The sequence you describe in the 15 steps is EXACTLY what has happened to me multipe, multiple times. The Sonos tech guy said it was an issue with my wifi so I needed to go to internet provider to get them to look at iot. They “split” it into a 50 and a 2.4. ( no idea what this is). Apparently the Sonos wants the 2.4. Tried that. Nope. Same issue😫. Now I have to reconnect everything in my house to the new wifi and having iissues with my Google Nest😵‍💫 Isn’t there anyone at Sonos that know what they’re doing??? Piece of crap for alot of $$

Show previous replies

G

Guillermooj

Lyricist III

Still the freaking same error for my Roam, hopefully they release a new update soon

A

Audio11 Custom Installation

Lyricist I

Just spent 3 days trying to get through to Sonos tech support on setup issues with new devices. The technician told me that with the latest version of the app (I’m using iOS), you are unable to configure wifi connections. His only recommendation was to connect via ethernet until some future date when they fix the app to enable wifi setup. I’m trying to setup a new SONOS AMP for one of my customers and seeing the same issues as reported in this thread.

G

Guillermooj

Lyricist III

Still getting “Your mobile device cant connect your sonos roam. Move your mobile device closer and make sure sonos is powered on.” error while trying to connect my Roam using the iOS Sonos app 80.01.11

E

ElenaC

Enthusiast I

Still getting “Your mobile device cant connect your sonos roam. Move your mobile device closer and make sure sonos is powered on.” error while trying to connect my Roam using the iOS Sonos app 80.01.11

did you uninstall/reinstall the app and factory reset the speaker? I was getting that as well, had to reset everything

G

Guillermooj

Lyricist III

Still getting “Your mobile device cant connect your sonos roam. Move your mobile device closer and make sure sonos is powered on.” error while trying to connect my Roam using the iOS Sonos app 80.01.11

did you uninstall/reinstall the app and factory reset the speaker? I was getting that as well, had to reset everything

Yes I did, uninstall app, restart my phone, install app, hard reset speaker, try to add again, nothing. I wish I had an android or a mac to help me with this, but its only my iphone

E

ElenaC

Enthusiast I

Still getting “Your mobile device cant connect your sonos roam. Move your mobile device closer and make sure sonos is powered on.” error while trying to connect my Roam using the iOS Sonos app 80.01.11

did you uninstall/reinstall the app and factory reset the speaker? I was getting that as well, had to reset everything

Yes I did, uninstall app, restart my phone, install app, hard reset speaker, try to add again, nothing. I wish I had an android or a mac to help me with this, but its only my iphone

i am sorry :( They have a windows app that you can install and try with. one question when it says in the beginning Found Sonos Roam do you see anything if you go to your phone’s wifi settings, is there an option to add Sonos to your network.

G

Guillermooj

Lyricist III

Still getting “Your mobile device cant connect your sonos roam. Move your mobile device closer and make sure sonos is powered on.” error while trying to connect my Roam using the iOS Sonos app 80.01.11

did you uninstall/reinstall the app and factory reset the speaker? I was getting that as well, had to reset everything

Yes I did, uninstall app, restart my phone, install app, hard reset speaker, try to add again, nothing. I wish I had an android or a mac to help me with this, but its only my iphone

i am sorry :( They have a windows app that you can install and try with. one question when it says in the beginning Found Sonos Roam do you see anything if you go to your phone’s wifi settings, is there an option to add Sonos to your network.

Looking at my WIFI settigns I found the option to add a new decive to the network, that let me progess in the setup process for the Roam, however after adding it asks me to update, and then I get a new error :( (Error 36 and 1002) and can’t get past it even following the instructions

G

Guillermooj

Lyricist III

New update: even though the app won’t let me update the Roam, at least I can now select it via Air Play as “Unnamed Room” so at least now I can use the freakign thing.

E

ElenaC

Enthusiast I

New update: even though the app won’t let me update the Roam, at least I can now select it via Air Play as “Unnamed Room” so at least now I can use the freakign thing.

Amazing! Some progress

C

ckckck

Lyricist III

The latest update let me add the device but I can’t update my device so its not registered. Keep getting “There was a problem updating your Sub”. Error code 1002 on iOS and 1000 on Android.

How can they be so incompetent? Just rollback until all the issues are address!

I have the exact same problem. I can add, but i get the 1002 error when trying to update.

Show more replies

Sign up

Login to the community