Here‘s what happening:I choose setup new speaker I choose the Roam SL It says „There was a problem setting your Sonos Roam SL…Let‘s try something else“ Click Continue To continue, let‘s connect your movable device to the temporary network… I click Join Next your Sonos will play a chime… I click continue It plays a sound Says finalizing connection… “We‘re having trouble finalizing the connection to your Sonos Roam SL I click Try Again it fails again „We couldn‘t verify the audio passcode“6 I try then the PIN number This also fails „There was a problem during setup“ I‘ve tried restarting my device, I‘ve tried on both my iPad and my iPhone. Is this speaker just broken? What else can I try?

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Bradcarman

Contributor I

Answered

Sonos Setup Not Working

128 replies
9951 views

Here‘s what happening:

I choose setup new speaker
I choose the Roam SL
It says „There was a problem setting your Sonos Roam SL…Let‘s try something else“
Click Continue
To continue, let‘s connect your movable device to the temporary network…
I click Join
Next your Sonos will play a chime…
I click continue
It plays a sound
Says finalizing connection…
“We‘re having trouble finalizing the connection to your Sonos Roam SL
I click Try Again
it fails again „We couldn‘t verify the audio passcode“6
I try then the PIN number
This also fails „There was a problem during setup“

I‘ve tried restarting my device, I‘ve tried on both my iPad and my iPhone.

Is this speaker just broken? What else can I try?

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LindaaaAaaAnswer

Lyricist I

The sequence you describe in the 15 steps is EXACTLY what has happened to me multipe, multiple times. The Sonos tech guy said it was an issue with my wifi so I needed to go to internet provider to get them to look at iot. They “split” it into a 50 and a 2.4. ( no idea what this is). Apparently the Sonos wants the 2.4. Tried that. Nope. Same issue😫. Now I have to reconnect everything in my house to the new wifi and having iissues with my Google Nest😵‍💫 Isn’t there anyone at Sonos that know what they’re doing??? Piece of crap for alot of $$

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BradcarmanAuthor

Contributor I

OK, well chat support couldn‘t help me. I‘m convinced the speaker is broken. Since I‘m not getting any error messages with any useful information it‘s impossible to know what‘s wrong, but this is ridiculous. Spending nearly $200 on a portable speaker and then wasting 2 hours of my life just trying to get it to work was not the premium speaker experience I was expecting from Sonos.

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BradcarmanAuthor

Contributor I

Could it be just the app is completely hosed? I’m seeing a lot of talk about the May App update being a disaster.

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wayneo123

Collaborator II

I suspect it is an app issue (although I obviously can’t be certain). There are numerous issues with the latest software release, it has all sorts of bugs and missing functionality. There are multiple posts throughout this community detailing all of the issues.

All Sonos products replaced due to appalling app and sheer arrogance of CEO.

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LindaaaAaaAnswer

Lyricist I

The sequence you describe in the 15 steps is EXACTLY what has happened to me multipe, multiple times. The Sonos tech guy said it was an issue with my wifi so I needed to go to internet provider to get them to look at iot. They “split” it into a 50 and a 2.4. ( no idea what this is). Apparently the Sonos wants the 2.4. Tried that. Nope. Same issue😫. Now I have to reconnect everything in my house to the new wifi and having iissues with my Google Nest😵‍💫 Isn’t there anyone at Sonos that know what they’re doing??? Piece of crap for alot of $$

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Running Solutions

Lyricist I

I’ve got the exact same issue. I think the new app is broken.

M

Muhoops101

Lyricist I

I too have this same issue. Also with Roam SL

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Pezza1973

Lyricist I

Have been trying for the past 2hrs try to connect a play1 no joy. Has the update outdated my play

M

MBLA2024

Lyricist II

I’m having the exact same issue as the Author of this post (Bradcarman). If anyone has found a resolution - or even is having success doing the exact same thing - please let us know if you can.

I did call Sonos Support as well. I spent probably about 3 hours on the phone with them and they ultimately ruled it a defective unit. I got a new unit but still have the same issue. That suggests to me it is not an issue with the unit but something else, such as the app. Given I have 10+ other Sonos speakers working just fine on my system, it doesn’t seem like it is an issue with my internet, router, wi-fi, mesh network (I use Google Nest), etc.

Therefore, I am wondering as well if this is due to the major app update a few days ago, I believe on 5/7/24. I really have no idea but it seems like too big of a coincidence to not be related.

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manjoyap

Lyricist II

This is happening to me too. Using Sonos One gen 2.

Tried the following:

-Factory reset, Connected to 2.4Ghz network, tried ethernet connection, reset phone, router and app with multiple sign out and sign in (both iOS and Android), also tried on a different internet (friend’s house). Nothing worked.

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Pezza1973

Lyricist I

This is happening to me too. Using Sonos One gen 2.

Tried the following:

-Factory reset, Connected to 2.4Ghz network, tried ethernet connection, reset phone, router and app with multiple sign out and sign in (both iOS and Android), also tried on a different internet (friend’s house). Nothing worked.

It doesn’t help when you are not able to get in touch with customer support. These things are not cheap and the service is shocking

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