Here‘s what happening:I choose setup new speaker I choose the Roam SL It says „There was a problem setting your Sonos Roam SL…Let‘s try something else“ Click Continue To continue, let‘s connect your movable device to the temporary network… I click Join Next your Sonos will play a chime… I click continue It plays a sound Says finalizing connection… “We‘re having trouble finalizing the connection to your Sonos Roam SL I click Try Again it fails again „We couldn‘t verify the audio passcode“6 I try then the PIN number This also fails „There was a problem during setup“ I‘ve tried restarting my device, I‘ve tried on both my iPad and my iPhone. Is this speaker just broken? What else can I try?

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Bradcarman

Contributor I

Answered

Sonos Setup Not Working

128 replies
9951 views

Here‘s what happening:

I choose setup new speaker
I choose the Roam SL
It says „There was a problem setting your Sonos Roam SL…Let‘s try something else“
Click Continue
To continue, let‘s connect your movable device to the temporary network…
I click Join
Next your Sonos will play a chime…
I click continue
It plays a sound
Says finalizing connection…
“We‘re having trouble finalizing the connection to your Sonos Roam SL
I click Try Again
it fails again „We couldn‘t verify the audio passcode“6
I try then the PIN number
This also fails „There was a problem during setup“

I‘ve tried restarting my device, I‘ve tried on both my iPad and my iPhone.

Is this speaker just broken? What else can I try?

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LindaaaAaaAnswer

Lyricist I

The sequence you describe in the 15 steps is EXACTLY what has happened to me multipe, multiple times. The Sonos tech guy said it was an issue with my wifi so I needed to go to internet provider to get them to look at iot. They “split” it into a 50 and a 2.4. ( no idea what this is). Apparently the Sonos wants the 2.4. Tried that. Nope. Same issue😫. Now I have to reconnect everything in my house to the new wifi and having iissues with my Google Nest😵‍💫 Isn’t there anyone at Sonos that know what they’re doing??? Piece of crap for alot of $$

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Cfish

Lyricist I

I've just purchased a new Roam. Cannot set it up. Just as described by the OP.

It's utterly pathetic. It seems it might be related to the "updated " app.

But I have spent my hard earned money on this and it's useless..

Has anyone found a fix?

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ElenaC

Enthusiast I

I am going thru the exact same thing, splitting my wifi to 2.4 and 5 didnt help, spent the last 3 days trying and retrying and their support is extremely unhelpful. What a terrible product, waste of money and time. who wants to buy a product that needs you to reconfig your whole working network and it still doesnt work.

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manjoyap

Lyricist II

Service rep was aware of the app issue.

All workarounds suggested did not work. I even sideloaded an older version of the app using an Android phone and it still did not work as the app needs to be updated to the newer version during setup :S

They advised me to wait again for an update with no ETA. Latest updated was on May 8th. Going 1 week of non-functioning speaker :(

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ElenaC

Enthusiast I

there was an app version update 1 hr ago but that didnt help me connecting

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manjoyap

Lyricist II

Same.

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Swanz99

Trending Lyricist II

Hi, I’ve purchased a Sonos five today, and I’ve followed all the steps to try and set it up. I literally can’t get past the “getting your Sonos five ready”point? I’m literally going insane. I’ve had the speaker nearly 5 hours now and I’m still yet to hear what it sounds like. I’m trying to connect with my iPhone but it keeps saying connection was lost. Any help is appreciated. I’ve tried Ethernet, resetting my router etc…thanks

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besyuzonalti

Lyricist II

exactly same issue. I returned mine as well and bought a new one. still dead. it’s crazy they haven’t mentioned this in their next updates roadmap announcement.