Here‘s what happening:I choose setup new speaker I choose the Roam SL It says „There was a problem setting your Sonos Roam SL…Let‘s try something else“ Click Continue To continue, let‘s connect your movable device to the temporary network… I click Join Next your Sonos will play a chime… I click continue It plays a sound Says finalizing connection… “We‘re having trouble finalizing the connection to your Sonos Roam SL I click Try Again it fails again „We couldn‘t verify the audio passcode“6 I try then the PIN number This also fails „There was a problem during setup“ I‘ve tried restarting my device, I‘ve tried on both my iPad and my iPhone. Is this speaker just broken? What else can I try?

B

Bradcarman

Contributor I

Answered

Sonos Setup Not Working

128 replies
9951 views

Here‘s what happening:

I choose setup new speaker
I choose the Roam SL
It says „There was a problem setting your Sonos Roam SL…Let‘s try something else“
Click Continue
To continue, let‘s connect your movable device to the temporary network…
I click Join
Next your Sonos will play a chime…
I click continue
It plays a sound
Says finalizing connection…
“We‘re having trouble finalizing the connection to your Sonos Roam SL
I click Try Again
it fails again „We couldn‘t verify the audio passcode“6
I try then the PIN number
This also fails „There was a problem during setup“

I‘ve tried restarting my device, I‘ve tried on both my iPad and my iPhone.

Is this speaker just broken? What else can I try?

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

L

LindaaaAaaAnswer

Lyricist I

The sequence you describe in the 15 steps is EXACTLY what has happened to me multipe, multiple times. The Sonos tech guy said it was an issue with my wifi so I needed to go to internet provider to get them to look at iot. They “split” it into a 50 and a 2.4. ( no idea what this is). Apparently the Sonos wants the 2.4. Tried that. Nope. Same issue😫. Now I have to reconnect everything in my house to the new wifi and having iissues with my Google Nest😵‍💫 Isn’t there anyone at Sonos that know what they’re doing??? Piece of crap for alot of $$

Show previous replies

B

besyuzonalti

Lyricist II

ah yes. the last few times I tried, my phone failed to connect to the device’s temporary network too. I was so frustrated I forgot it happened that way.

S

Swanz99

Trending Lyricist II

Do the speakers sound good? I’m yet to hear

A

AlBilly

Contributor I

Was having the exact same issues with my new move speaker, and support gave me the same run around (btw if you just revert your wifi to old name and password and have the 2.5 and 5ghz re-merged, everything will reconnect).

For anyone else having issues getting a new product setup, go find a friend with an android. After installing the old version of the app (16.1) via apk mirror, everything was up and running in less than a minute. So yeah, new app was a colossal PITA and cost me probably 8 hours of troubleshooting and support calls

M

manjoyap

Lyricist II

How were you able to set it up using the older version of the app? In my testing, it did not allow me to continue because it says I’m not using the recent app version.

A

AlBilly

Contributor I

How were you able to set it up using the older version of the app? In my testing, it did not allow me to continue because it says I’m not using the recent app version.

I did this on Sunday, and the app was not installed from the playstore so there was no update. But this was prior to the new updates they pushed this morning for the app and the new speaker firmware, which they may be using to block backwards compatibility. So check if your speakers upgraded themselves to 16.2 (79.0-52294) automatically.

S

Swanz99

Trending Lyricist II

What do you mean revert wifi to old name? My wifi name has never changed. I tried seperating the 2.5 and 5ghz, that didn’t work. So they are merged again and still nothing. Also don’t have access to an android phone.

A

AlBilly

Contributor I

What do you mean revert wifi to old name? My wifi name has never changed. I tried seperating the 2.5 and 5ghz, that didn’t work. So they are merged again and still nothing. Also don’t have access to an android phone.

I was referring to an earlier reply by @MBLA2024 saying they were having issues with their other products after they had split their wifi and presumably given each band a new name. If they merged the bands under the same original ssid, their other products would likely reconnect- if the password was also kept the same.

R

Rivanov

Contributor I

Same issue here. I already uninstalled the app and reinstalled it on my iPhone. I got a little bit further in the setup process. But when it asked me to press Play/Pause button on top of the Roam I got the message; Finalizing Connection. And then it got stuck and told me it couldn’t finish the setup process.

Great job Sonos!

S

Sgoel85

Lyricist I

Add me to the list of same issue. And add that the seller said he has 3 of these and had no issue in place of providing a solution or replacement.

for now feeling like I have been mugged for some cheap speaker.

E

ElenaC

Enthusiast I

@Sgoel85 I think we all feel mugged over here but it helps to see that its a bigger problem. Sonos support was a shocking eye opener for me, no phone support Sat and Sunday and seems like the narrative is to always get you off the phone and blame your internet provider. I have hopes for their future app upgrade but i am not sure how long it will take.. Are they monitoring these discussions? Are they finally accepting its them and not everyones internet provider? Usually the saying you get what you pay for is true but in this case this was the opposite...

Show more replies

Sign up

Login to the community